Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The delivery was as expected, the after sales was partially good and could also be better. The information concerning a particular request (possibility to place a frame lock)was not given correctly . But they were helpful when I told there was no bike bell although it is a legal requirement, they immediately send me one.
Report review
Jan 11, 2024
Verified review
Report review
Answer by bike-discount.de/en
Jan 12, 2024
Dear customer, thank you for your order and your review.
We are sorry that we were apparently unable to fully satisfy you. I have checked your details: please note that our best price requests must be submitted together with the order. The conditions for our best price enquiry can be found transparently on our homepage.
If there is anything else we can help you with, please do not hesitate to contact us at any time.
Thank you for your understanding.
Jan 11, 2024
Verified review
De snelle en correcte afhandeling spraken me aan. Beter kan niet voor mij.
Report review
Jan 10, 2024
Verified review
Do not reimburse the cost of postage if the product is returned (Slovenia within the EU)
Report review
Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jan 8, 2024
Verified review
Last couple of of time I couldn't make a purchase had some strange errors and 6 times my money came back. Also on the 7 one also I had some weird issues. In general I am completely not happy with the experience of this website.
Report review
Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and have been able to find the error. You have not provided us with a correct shipping address. We have informed you of this in writing. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jan 8, 2024
Verified review
Report review
Jan 8, 2024
Verified review
Report review
Jan 8, 2024
Verified review
Good experience, shipping to Ireland could be quicker
Report review
Jan 8, 2024
Verified review
fast shipment, good communication, very good prices
Report review
Jan 6, 2024
Verified review
No news from discount-bike
I bought the item 3 weeks ago. Since then, no news. Only my credit card has been charged. I had to write them to have a status of my order, it does not have been processed yet. I bought 2 other items from competition (overseas companies such has bike-discount.de ) and I received all my purchases in 4 days time frame). I am still waiting for an update from them.
On the positive side, the prices are really good.
Report review
Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. The goods are on their way to you.
Jan 6, 2024
Verified review
Prima shop
Het zou veel makkelijker zijn als je ook met ideal zou kunnen betalen. Voor de rest prima shop!
Report review
Jan 6, 2024
Verified review
Poor customer service
I ordered €200 worth of bicycling equipment from Bike-Discount but never received the merchandise. They gave incorrect mail address to DHL. I called DHL but could not get through. I emailed Bike-Discount about the problem. It took them 4 days to respond. Meanwhile, DHL sent the package back. It has now been weeks and no refund. I emailed twice again. Silence.
Report review
Answer by bike-discount.de/en
Jan 8, 2024
We are very sorry that the transport company sent the parcel to the wrong address, although the address details were correct. We will contact you immediately to help you quickly.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.