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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Goods are really good and at a good price. Only disanvantage was that delivery was delyed
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Nov 23, 2023
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delivery take a bit more then they say, but all was great, good pack, nice stuff
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Nov 22, 2023
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Nov 22, 2023
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Nov 22, 2023
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Nov 21, 2023
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Nov 21, 2023
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Box was right but inside the box what i order was wrong. Wrong size Pipe.
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Answer by bike-discount.de/en
Nov 21, 2023
Dear customer, thank you for your order and your feedback.
We are very sorry that you have apparently experienced some inconvenience. Unfortunately, we cannot find any enquiry from your side in our system. We would love to help you: You are welcome to contact us at any time via our contact form.
Nov 21, 2023
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Parcel did not call that packet is under way, only send email
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Nov 20, 2023
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Nov 20, 2023
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Nov 20, 2023
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Nov 20, 2023
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The bike came without pedals and the customer support staff is not well informed, thus, I am still waiting for a response.
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Nov 20, 2023
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Nov 20, 2023
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good prices but when stock is out ....
good prices but when stock is out you cannot order but only leave your adres to get a signal when it's back in stock. I would like the choice to just order
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Nov 20, 2023
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Nov 20, 2023
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No delivery yet even after 3 weeks. Almost 21 days now and package still not delivered. Shipping services could be improved and tracked for customer to know the status. DHL site doesn’t say anything expect “ready for air freight” for last 2 weeks.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that your order has not yet been received. I have checked your details. We have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will do our best to help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer any questions you may have. Thank you for your patience and understanding.
Nov 20, 2023
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Where is my item...? The tracking says it has not left Germany.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. We have handed over your order to our logistics partner within one day. For delivery to your distant country, the shipment will need to be transported by various means of transport and customs procedures will be required. Unfortunately these can take longer and we have no direct control over them. I have checked your details and see that you have not yet contacted us. You are welcome to contact us by email or our contact form at any time so that we can initiate an enquiry with our logistics partner. We would like to assure you that we will help you in any case. However, we assume that the order will still be delivered to you correctly. We are always available for any queries you may have, so please feel free to contact us at any time. We thank you for your patience and understanding.
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