bike-discount.de/en
Reviews:

14,290 reviews in the last 12 months47,603 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Sep 8, 2023
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Fast delivery to Finland, products are excellent
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Sep 7, 2023
 Verified review
experience was very good
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Sep 7, 2023
 Verified review

High quality in a very good price

Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
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Sep 7, 2023
 Verified review

Fair - Good

Good prices, good service... But no free return policy for Croatia, and more expensive shipping than other shops.
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Sep 7, 2023
 Verified review
Good prices and service Delivery was slighty delayed
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Sep 6, 2023
 Verified review
Good products at good prices, the only thing that would make it better would be to not use Parcelforce, their delivery is awful. Use DHL or DPD instead
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Sep 6, 2023
 Verified review
No option to avoid home delivery. I prefer pick-up point / several days faster.
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Sep 6, 2023
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Sep 5, 2023
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Sep 4, 2023
 Verified review

It's a great shop. Has its flaws in customer service area though...

It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
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Sep 4, 2023
 Verified review
the bike
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Sep 4, 2023
 Verified review
Better communication and updates about order, two weeks from the order no info, nothing.
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Answer by bike-discount.de/en
Sep 5, 2023
Dear customer, thank you for your order and your review. We are sorry that we do not seem to have been able to fully satisfy you with our service. I have checked your details: You had contacted our customer service, and they replied the same day, informing you that the bike you ordered was already being processed. To meet our high quality standards, we check every bike and prepare it carefully for shipment. I could see that the order has now been on its way to your country of delivery for several days and that a delivery date had already been advised by the shipping company for yesterday. The delivery was made within the delivery time stated by us on our website. We hope you enjoy the bike you ordered and are always happy to help if there is anything else we can do for you. Thank you for your patience and understanding.
Sep 4, 2023
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Sep 4, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Expensive shipping/bad return policy

Expensive shipping Bad return policy to spain
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs.
Sep 3, 2023
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