I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Overall great experience with bike-discount, great prices, lots of parts in stock, fast shipping, they even sent me part which was missing straight out of box. Only "complaint" is there could be free shipping for all EU countries.
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Dec 26, 2022
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your review. Something did indeed go wrong and we must sincerely apologize. Of course, you will be refunded the item as soon as we receive it. Thank you for your understanding.
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Dec 26, 2022
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Dec 26, 2022
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Dec 26, 2022
Excellent shop The Missing Star for max point is becourse it often takes 2-3 days from order to to getting the order shipped.
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Dec 26, 2022
All! Everything went wrong! It's impossible for something to go so wrong.
incompetence!
I've been waiting for some articles since 7Dec22.
DHL says it doesn't know where the goods are and Bike Discount doesn't tell me anything concrete. A shame!
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your evaluation. I have reviewed your case. Your order was packed and handed over to our logistics partner on the same day. Unfortunately, there were apparently difficulties with the delivery. The tracking shows several unsuccessful delivery attempts.
We had already contacted you to clarify the situation. The parcel is now on its way to a parcel shop at your delivery location, one of our service employees will contact you and provide you with the address details of the service point. Please feel free to contact us again if this is not successful. Thank you for your understanding.
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Dec 26, 2022
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Dec 26, 2022
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Dec 25, 2022
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Dec 25, 2022
I recommend Bike-Discount, however the only things I was concern is the security of contact information in there website. My info was compromised I received a text from Scammer sent me a fake DHL website.
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Dec 25, 2022
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Dec 25, 2022
Purchased and gave credit card details then told no payment made
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Answer by bike-discount.de/en
Dec 27, 2022
Dear customer, thank you for your feedback. There seems to have been a problem with your requested payment method. Can we help you? Please feel free to contact us via email or contact form. Thank you for your understanding.
Dear customer, thank you for your feedback. Something went wrong in the shipping process and we must apologize. We have already started an investigation and will get back to you shortly. Feel free to contact us at any time if you have any further questions. Thank you for your understanding.
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