Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Good website, easy to navigate. Competitive prices. Quick despatch of items ordered.
But they don't have the comprehensive range of products that some other online retailers have.
Report review
Nov 14, 2023
Verified review
I bought a product that got cheaper overnight. They didn't bother to take my
2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.
Report review
Answer by bike-discount.de/en
Nov 15, 2023
Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.
Nov 14, 2023
Verified review
----
Report review
Nov 14, 2023
Verified review
Report review
Nov 13, 2023
Verified review
It's been so long since I ordered my shoes, that I can't remember what they're gonna look like.
Report review
Answer by bike-discount.de/en
Nov 14, 2023
Thank you for your order and feedback. We are very sorry that there seems to be a delay in the shipping process. I have checked your details and I can see that we have processed the shipment quickly and handed it over to our logistics partner. Our customer service team is currently processing your request. We will contact the logistics partner immediately and investigate. It is possible that the shipment is currently being processed by customs. In any case, we are here to help and are available at all times. We thank you for your patience and understanding.
Nov 13, 2023
Verified review
Value for money
Report review
Nov 13, 2023
Verified review
Report review
Nov 12, 2023
Verified review
Report review
Nov 12, 2023
Verified review
Report review
Nov 12, 2023
Verified review
Report review
Nov 11, 2023
Verified review
On my last order my phone number was missing and it was hard for courier 🚚 to deliver my goods.
On various bike parts, their weight is missing which is important information for me
Report review
Nov 11, 2023
Verified review
Good product and price
Report review
Nov 11, 2023
Verified review
Report review
Nov 11, 2023
Verified review
The prices are not the cheapest!
Report review
Nov 11, 2023
Verified review
Prices and shipping ,sometimes customer support its not top level.
Dhl tracking its not precise.
Report review
Nov 10, 2023
Verified review
Good deal
Good price, right product. One star off because of postal fees.
Report review
Nov 10, 2023
Verified review
Everything was great but the package came torn apart
Everything was great, except the package came all torn apart, and glued with scotch tape :) and wasnt really a pretty sight :) Thank God, everything was connected to chain with plastic leash so nothing was missing like keys. Maybe it would be better to send it in a plastic bag then in paper box.
Report review
Nov 10, 2023
Verified review
Registered customer a long time ago without having a discount to any of my orders..why i should be a log-in client since i don't get any price off??
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.