bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Apr 7, 2024
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Apr 7, 2024
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 6, 2024
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Apr 6, 2024
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Apr 6, 2024
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Apr 6, 2024
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 6, 2024
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All works fine, great bike shop.
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Apr 6, 2024
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Apr 5, 2024
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Apr 5, 2024
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Answer by bike-discount.de/en
Apr 5, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Apr 4, 2024
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Apr 4, 2024
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Apr 4, 2024
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Fast delivery, good quality but high shipping costs for abroad
I like very fast delivery and very good quality for good price.
Only shipping costs are high for abroad buyers and due to high shipping costs are products prices sometimes not attractive anymore.
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Apr 4, 2024
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Apr 4, 2024
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Good price, and fast (enough) shipping
I buy all off my MTB equipment here, wide choice and best price. If you can wait an average of 5 shipping days (Germany to the Netherlands).
The only downside is that they still charge shipping costs even if you order above a certain amount (let's say 100 euros).
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Apr 4, 2024
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Apr 4, 2024
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Apr 3, 2024
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God service.
Bud the delivery is not what it has been..
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MV
M V.
Medvode
Apr 3, 2024
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Miserable availability for contact & CX
Unavailable for phone contact for 7 hours, e-reply allegedly within 5 days. Miserable CX in this respect.
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Answer by bike-discount.de/en
Apr 4, 2024
Thank you for your order and your review. We are sorry that we have apparently not been able to satisfy you so far. I suspect that you have given the wrong reference number and are referring to your current order. Our customer service is always available during our business hours and we are not aware of any problems with availability. I have checked your details: You had emailed to say that you would like us to speed up the delivery of your order. And we were quick. According to our system, we have already handed over your order to our logistics partner within one day, and it is already on its way to your country of delivery. The parcel has received a new scan in the tracking system today. Please note: we have specified a delivery time of 2-5 days for your country of delivery. If there is anything else we can do for you, you can contact us again at any time. Thank you for your patience.
Apr 3, 2024
Verified review
Grant the delivery charge for free for neighbouring countries like Belgium, when ordering a certain minimum amount, like futurum does.
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