bike-discount.de/en
Reviews:

14,312 reviews in the last 12 months50,182 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Nov 6, 2023
 Verified review

Bike finally arrived

Bike arrived 😁 and it was exactly what I ordered and it needed very little work to be able to ride it. However it was 24 days after the initial order and payment. Little information from DHL and bike was delivered a day earlier than estimated delivery date. Fortunately someone was at home to receive the delivery.
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Nov 6, 2023
 Verified review
I have almost a month and I didn't received my order. I wrote to support, they said i need to be more patient, after a week I wrote again, they said "yeah, there is a problem", no further updates after that.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information. If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.
Nov 5, 2023
 Verified review
Que me gustó todo.pero los precios deberían de ser un poquito más adecuados
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Nov 5, 2023
 Verified review
The package did not arrive. The damaged package was returned.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you very much for your order and your review. We are really sorry that your parcel has apparently been damaged in transit. We will of course help you further. Our customer service has already informed you that we will reship your order. Thank you for your patience and understanding.
Nov 3, 2023
 Verified review

Not received yet

A month after my purchase and there’s not a hint of my package. They’re slow to answer and not helping me at all with package tracking.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, many thanks for your order. We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.
TH
T H.
harlingen
Nov 3, 2023
 Verified review
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Nov 3, 2023
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Nov 2, 2023
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Nov 2, 2023
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Nov 2, 2023
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Nov 2, 2023
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication about a problem in our system from you. If you have any problem with your ordered items, please contact us through our contact form. Thank you for your understanding.
Nov 1, 2023
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Oct 31, 2023
 Verified review
In general I like Bike discount a lot, unfortunately the delivery service they use is DHL and I very rarely have a good experience with them
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Oct 31, 2023
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Oct 31, 2023
 Verified review
faster shipping and support responses times
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Oct 31, 2023
 Verified review
They have great prices. Good for small stuff. For bikes, I'm not sure if I had a bad experience of they're just not that great.
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Oct 30, 2023
 Verified review
The service was fast and the customer is kept informed of the dispatch progress.
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Oct 30, 2023
 Verified review

Great

Lot of stuff, great prices, great support, quick shipping. It would be nice to have free shipping to Croatia, at least for orders over 100eu.
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Oct 30, 2023
 Verified review
Fast delivery
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Oct 29, 2023
 Verified review

Shipping

Please improve shipping ordered in Friday. You packed it in the Monday.
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