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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
My nephew in the UK gifted me (in Germany) a €100 voucher , with a valid voucher code. I used this online from my home in Germany. The payment went through, using the value of the voucher, and the sale was confirmed. One day later, I received an e mail saying the voucher was not valid and the sale was cancelled. This apparently was because of some issue with a voucher bought in the UK and being used in Germany. Piece of nonsense! Then why allow the purchase of a € voucher if it can't be used in a € country!
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Answer by bike-discount.de/en
Nov 9, 2023
Dear customer, thank you very much for your review. We are really sorry for the inconvenience caused. On our website, in our FAQ, we specifically point out that vouchers can only be purchased and used within Germany. We therefore kindly ask for your understanding.
Nov 8, 2023
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Nov 7, 2023
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Reasonable price and collection
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Nov 7, 2023
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Nov 7, 2023
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The price is unrivalled even when you add duty. What would improve the service would be the addition of duty at the shopping basket and therefore reduce price even further by not paying a handling charge at HMRC customs - other companies do this with great success
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Nov 7, 2023
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Excellent price and product
If you're willing to wait a week or two/three the products are fantastic, delivery perfect, quality excellent.
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Nov 7, 2023
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Nov 7, 2023
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Nov 7, 2023
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Goede service.
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Nov 7, 2023
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Triathlonist
Good price-quality, but shipment costs have raisen quite high.
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Nov 7, 2023
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Nov 6, 2023
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Bike finally arrived
Bike arrived 😁 and it was exactly what I ordered and it needed very little work to be able to ride it.
However it was 24 days after the initial order and payment. Little information from DHL and bike was delivered a day earlier than estimated delivery date. Fortunately someone was at home to receive the delivery.
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Nov 6, 2023
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I have almost a month and I didn't received my order. I wrote to support, they said i need to be more patient, after a week I wrote again, they said "yeah, there is a problem", no further updates after that.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information.
If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.
Nov 5, 2023
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Que me gustó todo.pero los precios deberían de ser un poquito más adecuados
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Nov 5, 2023
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The package did not arrive. The damaged package was returned.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you very much for your order and your review.
We are really sorry that your parcel has apparently been damaged in transit. We will of course help you further. Our customer service has already informed you that we will reship your order. Thank you for your patience and understanding.
Nov 3, 2023
Verified review
Not received yet
A month after my purchase and there’s not a hint of my package. They’re slow to answer and not helping me at all with package tracking.
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, many thanks for your order.
We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.
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