bike-discount.de/en
Reviews:

14,217 reviews in the last 12 months47,858 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Aug 25, 2023
 Verified review

order 22072300025

My order 22072300025 was not even shipped....
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Aug 25, 2023
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Aug 25, 2023
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Aug 25, 2023
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Aticle is not yet delivered after 6 weeks
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Answer by bike-discount.de/en
Aug 25, 2023
Dear customer, thank you for your feedback. I have reviewed your request. Something really went wrong. We apologize for that. You should receive your refund shortly. Thank you for your understanding.
Aug 25, 2023
 Verified review
Quick response
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Aug 24, 2023
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Great Service
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Aug 24, 2023
 Verified review

ok overall

It used to be that they would ship the order immediately in the past, but this year they took 3-5 business days so ship products that I made sure were IN STOCK. Other than that it's ok.
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Aug 24, 2023
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Aug 24, 2023
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Be very clear on import duty for UK customers
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Answer by bike-discount.de/en
Aug 25, 2023
Since Brexit and the exit from the European customs zone, shipments to the UK have to be cleared and taxed. You will be notified by the delivery company about the payment of customs duties, unfortunately we have no influence on this. We thank you for the understanding.
MI
Moniqie5 I.
Albergen
Aug 24, 2023
 Verified review
Good products, good pricing, delivery could be faster.
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NF
Nuno F.
Funchal
Aug 24, 2023
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Aug 24, 2023
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Aug 23, 2023
 Verified review
Faster delivery (partner)
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Aug 23, 2023
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Reliable website

Practice the anti theft marquing on bike will be a Good idea. However, prices are very competitive.
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Aug 23, 2023
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Aug 23, 2023
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Got what I needed

Needed a Bosch computer that was cheapest here. And many has out of stock. Packaging wasnt great
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Aug 23, 2023
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Quick delevery good product.
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Aug 23, 2023
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Aug 22, 2023
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Reliable delivery, program could be completer.
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Aug 22, 2023
 Verified review
Move the Bikeshop to Sweden.
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