bike-discount.de/en
Reviews:

15,230 reviews in the last 12 months53,624 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Feb 19, 2024
 Verified review

De har en god hjemmeside.

Jeg er godt tilfreds med at handle hos Bike Discount. De har en god hjemmeside.
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Feb 19, 2024
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Good prices, wide selection of articles.
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Feb 19, 2024
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Small product could have been send in an enveloppe instead of a box. Would have been cheaper.
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Feb 19, 2024
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Faster packing
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Feb 18, 2024
 Verified review
Support can be better! Best Price Request not understand work or not! Can't add items on already made order!
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Feb 18, 2024
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Feb 18, 2024
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List of things to improve.

Improve the skills of the mechanics. Be more careful to avoid aesthetic damage during assembly and handling. Tighten QC. Shorten the support response times and be honest when replying. If someone in management is really interested, contact me directly. I'm willing to detail my feedback in a professional manner. I consult on business processes for a living.
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Answer by bike-discount.de/en
Feb 19, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We have not received any communication from you either. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Feb 18, 2024
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Feb 17, 2024
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Amazing price for the bike, good delivery, I only got a problem with the track and trace.
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Feb 17, 2024
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Reliable website, good price-quality ratio, timely delivery.
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Feb 16, 2024
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Very bad customer service. Slow and expensive shipping
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Answer by bike-discount.de/en
Feb 17, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 16, 2024
 Verified review

Poor Customer Service

It is my belief that the site sold a bike it did not have and I waited 10 days for an update before deciding to cancel my order.
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Answer by bike-discount.de/en
Feb 16, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. We have immediately arranged for a cancellation as soon as we became aware of this. Thank you for your understanding.
Feb 16, 2024
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Feb 15, 2024
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Feb 15, 2024
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Very modern and substantial.
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Feb 15, 2024
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Feb 14, 2024
 Verified review
usually ok. has seen poor handling of complaints, but still shops there.
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Feb 14, 2024
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Good product mix and easy to find what you are looking for.
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Feb 14, 2024
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Feb 14, 2024
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