I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
- Pros
Fast delivery.
Excellent quality.
-Cons
No debit card payment possible.
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Jan 26, 2023
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Jan 25, 2023
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Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your review. We can understand your displeasure because you are eagerly waiting for your order. We packed the package within one business day and handed it over to our logistics partner. Unfortunately, the transportation time of the shipments to your delivery country take a little longer and we have no control over it. We kindly ask for your understanding, thank you.
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Jan 25, 2023
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Jan 25, 2023
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Jan 25, 2023
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Jan 25, 2023
Toimituksen nopeus kohtuullinen. Tuotteet oli kuvatun kaltaiset.
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Jan 25, 2023
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Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your feedback. We are sorry that it seems you were not completely satisfied. Unfortunately, we can't find any contact in our system. Can we help you? Please feel free to contact us via our contact form or by e-mail.
Good prices and broad selection. Delivery quite fast.
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Jan 25, 2023
i didn't received my orders
order 04012302652
order 10122202287
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Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your review! I have checked your case. Unfortunately, I could not find any contact from your side in our system. Unfortunately, delivery to your country of delivery takes a little more time. I have checked the tracking. One order is already in your delivery country and is at customs, the other is in customs clearance at the airport. You are very welcome to contact us at any time via our contact form so that we can help you. Thank you for your understanding.
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Jan 25, 2023
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Jan 25, 2023
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Jan 24, 2023
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Jan 24, 2023
The contact with the customer service wasn't easy, and they are not very helpful.
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