bike-discount.de/en
Reviews:

14,214 reviews in the last 12 months49,757 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Sep 29, 2023
 Verified review
I bought a 110mm stem Deda. They sent me 130mm stem.
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Answer by bike-discount.de/en
Sep 29, 2023
Dear customer, thank you for your order and your review. We apologize deeply for the inconvenience that occurred. I have checked your information: we have already offered you an exchange of the item. We appreciate your understanding.
Sep 28, 2023
 Verified review
Delivery is normally prompt and I can use amazon pay
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Sep 28, 2023
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Great prices and selection. Slow shipping.
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Sep 28, 2023
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Sep 28, 2023
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Sep 28, 2023
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I didn't any feedback about my comment, that I found cheaper price from other seller. J.
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Answer by bike-discount.de/en
Sep 28, 2023
Dear customer, thank you for your order and your review. We are sorry that your best price request does not seem to have been transferred correctly. I have checked in our system: unfortunately there is no request stored. Of course, we check all best price requests carefully. Our best price guarantee is part of our service, which our satisfied customers appreciate. Should a transmission error have occurred in an individual case, please contact us immediately after receipt of the order confirmation so that we can help you further. Normally, we can still reconcile the details with you at this point. Later on, it will be difficult to reconcile and follow up the request. Unfortunately, we cannot find any mail contact from you in our system. Please do not hesitate to contact us at any time. We are always happy to help you. Thank you for your understanding.
Sep 27, 2023
 Verified review
The product was as descrived
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Sep 27, 2023
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Answer by bike-discount.de/en
Sep 28, 2023
Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Ich habe sorgfältig geprüft, was der Grund für Ihre Bewertung sein könnte. Ich konnte feststellen, dass Sie offenbar keine valide Rechnungsadresse angegeben haben. Dies ist zwingend notwendig. Wir haben Sie darüber in Kenntnis gesetzt, leider aber keine Antwort von Ihnen erhalten. Wenn Sie diesbezüglich Fragen haben, setzen Sie sich bitte mit uns in Verbindung, damit wir Ihnen helfen können. Vielen Dank für Ihr Verständnis.
CP
Chris P.
London, UK
Sep 27, 2023
 Verified review

Intra EU shipment from a UK order - success

I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best. It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
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Sep 27, 2023
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Sep 27, 2023
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Sep 27, 2023
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Sep 27, 2023
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Service is great, prices too but shipping to Slovakia after recent raise is a bit expensive.
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Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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Sep 25, 2023
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Sep 25, 2023
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Great and wide collection and bike related stuff. A bit expensive shipping.
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Sep 25, 2023
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