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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
They have great prices. Good for small stuff. For bikes, I'm not sure if I had a bad experience of they're just not that great.
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Oct 30, 2023
Verified review
The service was fast and the customer is kept informed of the dispatch progress.
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Oct 30, 2023
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Great
Lot of stuff, great prices, great support, quick shipping.
It would be nice to have free shipping to Croatia, at least for orders over 100eu.
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Oct 30, 2023
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Fast delivery
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Oct 29, 2023
Verified review
Shipping
Please improve shipping ordered in Friday. You packed it in the Monday.
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Oct 29, 2023
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Oct 28, 2023
Verified review
Minimum spend for uk delivery is excessive.
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Answer by bike-discount.de/en
Oct 30, 2023
Dear customer, thank you for your order and feedback. We are sorry that we have not been able to fully satisfy you. Our customers appreciate our excellent prices and the wide range of products available. We calculate our fair order conditions according to the logistical requirements and specifications for each country. This is clearly displayed on our website so that you can make an informed purchasing decision.
Thank you for your understanding.
Oct 28, 2023
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Oct 28, 2023
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Oct 27, 2023
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Quick response to my mails
Very clear services
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Oct 27, 2023
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Cube Aim Sl 2022
The process of buying and shipping was pretty simple and fast. But i have a two remarks about one bike. The one wheel spoke was bent and the grips should be blue in this model, but I’ve received black one. The parcel was well protect and not damaged.
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Oct 27, 2023
Verified review
Ordering proces went well.
Alltough the communication can perhaps be better.
You can't follow the status of the order or the estimate delivery time.
The service, prices and offer are awesome. Customer service is also great. This time I'm not giving 5 stars because of a return I had to pay for a wrong shoe number.
It is true that it was my mistake. It also true that they do accept the return and refund without issues.
The only thing I got mad at was the information about a free return if the item is more than 50€ which was the case. Well, it's not exactly like that!
Why? Because they rely on a asterisk that says that it is free only for bunch of countries around Germany.
Even if your order is above 4k they made me pay for the return, even after my new order for the right shoe number was also already paid.
Bottom line is that, it's never a good practice relying on asterisks. The UX will for sure jot be good and you can loose a customer on that.
So please put all the information clearly visible.
Apart from this issue I love this store and I will continue to be their customer.
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Oct 26, 2023
Verified review
Would give you excellet if you would: 1. reply to my benchmarked email with lower price of your competitor in the past as there was better price offered but no counter offer or at least answer from BD.
2. BD could offer also some additional discount to regular costumers this is why I have also purchased elswhere sometimes. Best Regards
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