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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Best price online, perfect.
Amazon-pay charged me €25.- i found out later.
Somehow I don’t have an account. Maybe for later use.
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Nov 18, 2023
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Improvable: a mail with the aspected delivery time.
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Nov 17, 2023
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Great prices and fast delivery.
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Nov 16, 2023
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O still haven't received the order. Very slow!!
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Answer by bike-discount.de/en
Nov 16, 2023
Dear customer, thank you very much for your order and your review. We are sorry that the transport of your order is taking a little longer. I have checked your details: we handed over your order to our logistics partner on the same day. Apparently the delivery to your country of delivery is taking a little longer than expected. Unfortunately, I cannot find any request from you in our system. You can of course contact us at any time so that we can help you further. We can initiate an enquiry with the logistics partner. Thank you for your patience and understanding.
Nov 16, 2023
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Quick actioning on customer orders, good pricing
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Nov 15, 2023
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Nov 15, 2023
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Nov 14, 2023
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Good website, easy to navigate. Competitive prices. Quick despatch of items ordered.
But they don't have the comprehensive range of products that some other online retailers have.
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Nov 14, 2023
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I bought a product that got cheaper overnight. They didn't bother to take my
2nd email into consideration and i received no answer. No refund with the 3 euro difference. But It's about principle, not money.
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Answer by bike-discount.de/en
Nov 15, 2023
Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.
Nov 14, 2023
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Nov 14, 2023
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Nov 13, 2023
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It's been so long since I ordered my shoes, that I can't remember what they're gonna look like.
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Answer by bike-discount.de/en
Nov 14, 2023
Thank you for your order and feedback. We are very sorry that there seems to be a delay in the shipping process. I have checked your details and I can see that we have processed the shipment quickly and handed it over to our logistics partner. Our customer service team is currently processing your request. We will contact the logistics partner immediately and investigate. It is possible that the shipment is currently being processed by customs. In any case, we are here to help and are available at all times. We thank you for your patience and understanding.
Nov 13, 2023
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Value for money
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Nov 13, 2023
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Nov 12, 2023
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Nov 12, 2023
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Nov 12, 2023
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Nov 11, 2023
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On my last order my phone number was missing and it was hard for courier 🚚 to deliver my goods.
On various bike parts, their weight is missing which is important information for me
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