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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
We are ordering by advance payment method... when payment is allready confirmed on your account you still need 2-3 days for shipment to start from Germany
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Aug 25, 2023
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Does not take responsibility for their inaccurate product descriptions
I bought a bottom bracket installation and removal tool from their website on order 17072301551. On the product page, it says it works with BB30 bottom brackets. It also states that "With its accuracy of fit and ease of use, this bottom bracket tool not only protects the frame, but also the nerves.", and "Particularly precise fit and gentle on the frame". This is though not the case and the tool impacts the frame of my bike and the tool could not install the bottom bracket bearings. Nowhere on the page is there a warning that the tool might not work with every frame and they clearly state that it works with BB30 bottom brackets.
Instead of accepting a return of the tool and taking responsibility for their inaccurate product description, the customer support agent has blamed me for the issue. This is extremely disappointing as I otherwise have had good experiences with the shop. But from other reviews, I can gather that this is common that they have inaccurate product descriptions and do not take responsibility for it,
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. I have reviewed your request. Unfortunately, we did indeed make a mistake, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Aug 25, 2023
Verified review
order 22072300025
My order 22072300025 was not even shipped....
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Aug 25, 2023
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Aug 25, 2023
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Aug 25, 2023
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Aticle is not yet delivered after 6 weeks
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Answer by bike-discount.de/en
Aug 25, 2023
Dear customer, thank you for your feedback. I have reviewed your request. Something really went wrong. We apologize for that. You should receive your refund shortly. Thank you for your understanding.
Aug 25, 2023
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Quick response
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Aug 24, 2023
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Great Service
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Aug 24, 2023
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ok overall
It used to be that they would ship the order immediately in the past, but this year they took 3-5 business days so ship products that I made sure were IN STOCK.
Other than that it's ok.
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Aug 24, 2023
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Aug 24, 2023
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Be very clear on import duty for UK customers
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Answer by bike-discount.de/en
Aug 25, 2023
Since Brexit and the exit from the European customs zone, shipments to the UK have to be cleared and taxed. You will be notified by the delivery company about the payment of customs duties, unfortunately we have no influence on this.
We thank you for the understanding.
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