I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Takes two weeks to get ordered goods to Finland. Otherwise excellent service and huge range of bicycle spares and stuff.
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Oct 6, 2022
Parcel was not delivered at time.
Investigation was initiated but still no answer and no action.
Will never use dpd delivery
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Answer by bike-discount.de/en
Oct 8, 2022
The package is ordered on 15.09.22. We have handed over to the service provider on 16.09.22. We would like to apologize for the problems with the delivery. We are working on a quick solution.
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Oct 6, 2022
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Oct 6, 2022
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Oct 5, 2022
How to find a cog was brilliant, choosing the number of theeths. Finding the right tire was more difficult because of the lack of filters that could be used.
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Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
unfortunately we cannot find any communication from you in our system. If you have a problem with our items please contact reklamation@bike-discount.de
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Oct 5, 2022
Very long delivery outside of Germany.
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Answer by bike-discount.de/en
Oct 5, 2022
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".
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Oct 5, 2022
Very good
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Oct 5, 2022
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Oct 4, 2022
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Oct 4, 2022
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Oct 4, 2022
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Oct 4, 2022
The wheels I bought were advertised as "tax free" but on arrival in the UK I was sent a bill for 19% value added tax + a £12 Clearence fee. Bike-discount have failed to even respond to my emails about this.
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Answer by bike-discount.de/en
Oct 4, 2022
Of course, the articles for countries outside the EU are specified and also calculated tax-free with us ! After Brexit customs duties and import taxes are self-evident. We refer to this circumstance very transparently on our site.
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Oct 4, 2022
Only negative thing is that item return has to be payed by customer in some European countries.
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Oct 4, 2022
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Oct 3, 2022
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Oct 3, 2022
product are great.
shipping could go faster
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Oct 3, 2022
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Oct 3, 2022
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Oct 3, 2022
Good prices and availability of products
Long and expensive shipping even for orders above 300-400eur
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