bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jul 16, 2023
 Verified review

Where is my garmin GPS...

I bought a garmin GPS, four weeks ago but it never arrived. I contacted customer service three times and they couldn't/wouldn't trace the package. They blamed the carrier, but they did nothing to rectify the issue or offered a replacement. Only thing they offered was a refund declaration, that I have to physically sign. There is no complaints process and very poor customer service. First time i rang they told me they can't do anything because they ate going home in 5 minutes. So much for German efficiency...
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you very much for your order and feedback. Although it is beyond our control, we are very sorry that there seems to have been a problem with the delivery. Unfortunately, our logistics partner is currently unable to tell us exactly where the package is. However, in some cases, packages may not have been scanned correctly in transit or upon delivery. In order to help you, we will need a declaration from you stating that you have not received the parcel. Unfortunately, despite several requests, you have not yet sent this to us. We need this so that we can claim the loss from the courier and arrange a replacement or refund, as we have informed you. Of course we are happy to help. Please send us the necessary documentation now so that we can continue to act on your behalf in this matter. Thank you very much for your understanding.
Jul 16, 2023
 Verified review
Product failure Fox helmet Proframe rs
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and could see that you have already been in contact with our customer service. If we can still help you in any way, you are very welcome to contact us again at any time.
Jul 14, 2023
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Jul 14, 2023
 Verified review
Disappointed- for the rules they have with the return of the products - always client is guilty
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Answer by bike-discount.de/en
Jul 14, 2023
Dear customer, thank you for your feedback. Of course, we are sorry that the items you ordered did not fit. We provide the manufacturer's official size charts on our website and will also be happy to advise you without obligation. However, please understand that advice on shoe sizes cannot be given unequivocally as it depends on several individual factors whether a shoe fits, and we cannot guarantee whether you have chosen the right size. Our return conditions are transparently displayed on our homepage. We therefore kindly ask for your understanding.
Jul 14, 2023
 Verified review
Using bed postal service ruins total score of the experience. Bring back dpd!
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Jul 13, 2023
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Jul 13, 2023
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Customer Feedback

Parts are easy to find on the website To allow Payment with ideal would improve the service
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Jul 13, 2023
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Jul 13, 2023
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Jul 13, 2023
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Answer by bike-discount.de/en
Jul 14, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find any request from your side in our system. May we still help you in any way? Please feel free to contact us via our contact form.
Jul 12, 2023
 Verified review
Great prices, smooth Delivery, good selection of products
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Jul 12, 2023
 Verified review
Lower prices than competitors
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Jul 12, 2023
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we will be happy to assist you.
Jul 12, 2023
 Verified review
Very good
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JA
João A.
Lisboa
Jul 12, 2023
 Verified review
Prices and availability are ok. Transport costs are to high compared to other shops.
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Jul 12, 2023
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Jul 11, 2023
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Jul 11, 2023
 Verified review
Packades later
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review. We are sorry that we obviously could not fully satisfy you. Unfortunately, I cannot clearly see the issue from your description. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we are very happy to assist you.
Jul 10, 2023
 Verified review
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Jul 10, 2023
 Verified review

Probably a bit overloaded at the time.

Good quality-price ratio. Unfortunately, the promised dispatch date was exceeded by more than two weeks, with poor communication. It seemed not intentional, they were apparently overloaded at that time.
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