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bike-discount.de/en
Reviews:

15,625 reviews in the last 12 months55,165 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Jul 3, 2024
 Verified review
International return options could be easier for customers. E.g. in the Nike app in Poland you can request return and app will just show you a QR code which you use in the inPost service's parcel machine - and that's it, no need to print some return forms, etc.
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Jul 3, 2024
 Verified review
I ordered a battery charger for my e bike, I said the make, the model and two times they sent the wrong one. I spent € 50 on postage so bike discount was not a good experience I ended up going to the shop and spending more money and lost €50
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Answer by bike-discount.de/en
Jul 3, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Jul 2, 2024
 Verified review

Not the most intuitive

Being a bike mechanic myself it's not the most intuitive experience to have parts listed by bike type, since many same parts are used across all types of bikes. Also there's really poor filters... For example, I'm looking for a 40t 110-4 BCD 2x chainring. I need to check three pages for chainrings for road, gravel and MTB separately and can't filter by the sizes. Preferred listing order should stick. Prices, shipping time etc. 5/5.
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Jul 2, 2024
 Verified review
What they say is what you get and the delivery is fast en clear. But the box was heavily damaged but the items were okay. But think more about the delivery service than about the webshop. ordering was not complete, but it worked out just fine without this small part.
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Jul 2, 2024
 Verified review
My package did arrive in another town. Its a shame that you use PostNord that has very well known issues in Sweden delivering packages ...
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback. We would like to apologise for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jul 2, 2024
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Jul 2, 2024
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Need to sort out returns yourself

All service was great except the fact that I needed to sort out return shipping myself - and this adds extra risks and costs (and I am based in EU, so it's an unequal service). I would have rather liked if they provided return label, even if I had to pay for it. This reason alone is why I would not buy a helmet from them again.
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Jul 2, 2024
 Verified review
Nothing bad to say... shopping experience was just smooth. What do you want more than that?!
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Jul 2, 2024
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Jul 2, 2024
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Jul 2, 2024
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Jul 2, 2024
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Overall good service. Shipment took a bit long and I got a ~12x15x20 cm cartoon box to ship a 15cm long usb cable...which is a bit weird
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Jul 1, 2024
 Verified review
Pity but punctured first installed day. No clear how much durable protection layer.. 7 or 5 ...
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Answer by bike-discount.de/en
Jul 2, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jul 1, 2024
 Verified review
+ Good prices, quick delivery - No possibility to deliver to pickup points
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Jul 1, 2024
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Jul 1, 2024
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Everything is ok, but for Romania you have to write the phone number on the package
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Jul 1, 2024
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Answer by bike-discount.de/en
Jul 1, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 1, 2024
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Jun 30, 2024
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Jun 30, 2024
 Verified review
The last parcel I recieved was not well packed and a thing was missing.
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