bike-discount.de/en
Reviews:

15,226 reviews in the last 12 months53,528 total reviews  

4.81
Excellent

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Valid

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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May 31, 2024
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May 31, 2024
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May 31, 2024
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Wrong suspension fork sent, and when asking for the correct one, I was told that it is not available anymore.
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Answer by bike-discount.de/en
Jun 1, 2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake. We had sent you a return label. Your return is on its way back to us. You should receive your refund shortly. Thank you for your understanding.
May 31, 2024
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May 31, 2024
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Prices, variety of goods. But a bit poor communication. As well little options to choose from delivery companies.
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May 30, 2024
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May 30, 2024
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Good prices and correct delivery
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May 30, 2024
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May 30, 2024
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Answer by bike-discount.de/en
May 31, 2024
Dear customer, Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
May 29, 2024
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May 29, 2024
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Worst experience ever! I’ve been waiting for my kids bike (they stated 8-20 days) and yet, the shipment is in Germany. Today is the 21st day and I don't expect to receive it for at least a week. DHL Freight is obviously a junk, but thats not my problem. It was my first and last purchase from that store!!!
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Answer by bike-discount.de/en
May 31, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 29, 2024
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