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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Had to return shoes as they were too small, very helpful and made this process easy.
Always have received my orders well packaged and in a timely manner.
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Apr 11, 2024
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Apr 11, 2024
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Apr 10, 2024
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Apr 10, 2024
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I'm English living on a Greek island and their service has been excellent. Great comms and super efficient.
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Apr 10, 2024
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Apr 10, 2024
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Apr 9, 2024
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I ordered a bike and everything went great. The delivery time was long due to the spring season. The bike arrived home well packed. Comes with instructions on how to get the bike ready to ride. No complaints! - Finland
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Apr 9, 2024
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Tax return proces vers cumbersome
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
I ordered the wrong size bike sues and expected the change will be free, but had to pay for transport. Everything els was good.
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Apr 9, 2024
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Apr 9, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 9, 2024
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Apr 9, 2024
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Apr 9, 2024
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A lot of different products
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Apr 8, 2024
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Apr 8, 2024
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Apr 8, 2024
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Apr 8, 2024
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Poor description leading unnecessary to customs and vat charges .
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
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