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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your order and your review.
We are sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we will be happy to assist you.
Prices and availability are ok. Transport costs are to high compared to other shops.
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Jul 12, 2023
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Jul 11, 2023
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Jul 11, 2023
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Packades later
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review.
We are sorry that we obviously could not fully satisfy you. Unfortunately, I cannot clearly see the issue from your description. Is there anything else we can do to help you? Please feel free to contact us at any time via our contact form, we are very happy to assist you.
Jul 10, 2023
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Jul 10, 2023
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Probably a bit overloaded at the time.
Good quality-price ratio. Unfortunately, the promised dispatch date was exceeded by more than two weeks, with poor communication. It seemed not intentional, they were apparently overloaded at that time.
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Jul 10, 2023
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I wrote to support several times asking for a response on my new order. I needed advice on a product, whether it is suitable or not. My letters to me were ignored. I didn't get any answers.
You have a very nice store, but please respond to customers even if you don't know the answer or don't provide such a service as advice, although this is strange.
Thank you
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.
Jul 10, 2023
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Everything is perfect, except return from baltic countrys.
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Jul 10, 2023
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Jul 10, 2023
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Good overall experience
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Jul 10, 2023
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Good response by staff, ok payment options, quite good delivery time, not so good pacaging in case of bigger pacage box angles opened but this time all material delivered
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Jul 9, 2023
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Jul 9, 2023
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Everything is ok, but the shipping cost is rude!
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Jul 8, 2023
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Jul 7, 2023
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Jul 7, 2023
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nice
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Jul 7, 2023
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Missing package
My package was delivered. Unfortunately my neighbour stole it.
I contacted the delivery company, my neighbour, the police and your customer service.
The webshop answered they cant send a new package for free, understandable. I asked if we can split the cost 50/50. The answer was "no".
Thats how you loose a loyal customer who spent tens of thousands of euros over the past 7 years.
Bye
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your review. It is of course a pity that such an incident has occurred, and we are sincerely sorry for you. I have checked your details: I cannot comprehend the information you share here about your customer account. We always strive to find the best possible solutions for all our customers when a problem arises. However, unfortunately our hands are tied in this case: You have issued the transport company with a full authorisation to deposit the parcel without personal delivery. In this case, you waive all claims if there were any problems with the delivery as a result. Likewise, in this case we cannot assert any claims against the logistics partner on our part and cannot open a delivery complaint. For our part, we therefore recommend all our customers that they give careful consideration to the issue of a delivery permit in this form, because it may be critical.
Of course, we are always happy to answer your questions and suggestions, if we can help you further.
We appreciate your understanding.
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