I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
All the items were just thrown to too big box, and there was nothing to soften. Brake discs, seals, sealant, lubes, tools just tossing in the way.
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Answer by bike-discount.de/en
Mar 9, 2023
Dear customer, thank you for your rating and feedback. We are sorry to hear that the order was not packed properly, this should not happen and is absolutely not our standard. We apologise for this. Of course, you can always contact us if we can still help you in any way.
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Mar 8, 2023
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Mar 7, 2023
slow web ... the time i remove something from basket takes ages
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Answer by bike-discount.de/en
Mar 7, 2023
Dear Customer,
thank you for your feedback.
As we have already informed you, the delivery is taxed according to the destination country.
In our FAQs you will find detailed instructions regarding the specifics of delivery to your country. Thank you for your understanding.
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Mar 7, 2023
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Answer by bike-discount.de/en
Mar 7, 2023
Dear customer, thank you for your feedback. We accept your evaluation, but would still like to inform you that we will comply with common law. The billing address must be your correct residential address. Please understand that we cannot accept invalid information due to legal regulations. Thank you very much.
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Mar 7, 2023
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Answer by bike-discount.de/en
Mar 7, 2023
Dear customer,
thank you very much for your evaluation.
With all due respect, we have to inform you that we have to comply with international law and procedures regarding VAT processing. We have informed you of this. You announced us a bad feedback on platforms. We accept this, but will continue to adhere to proper procedures.
We kindly ask for your understanding
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