bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jun 30, 2024
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Jun 30, 2024
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Jun 30, 2024
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Jun 29, 2024
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Let me down
Made an order, they took my money then cancelled the order saying they couldn’t deliver to me and apologised for any inconvenience, we’ll apology not accepted because it caused me a great deal of inconvenience
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Answer by bike-discount.de/en
Jul 1, 2024
Dear customer. Thank you for your feedback. In individual cases, you may be able to order an item that is no longer in stock but is still listed as "in stock" on our website. This may be due to various reasons, including the fact that it takes some time to transfer the new stock levels between the stock management system and the online shop. We apologise for any inconvenience caused.
Jun 28, 2024
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Jun 28, 2024
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Good prices
Good proces, broad offer, but some sught after products are not available.
Shipping costs could be lower.
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Jun 28, 2024
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Jun 28, 2024
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I ordered bike tyre and it did not arrived, and i deleted emails with tracking numbers upfront
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 28, 2024
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 28, 2024
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The Best on-line Biking Retailer
The best on-line biking retailer, great website, always an enjoyable experience and the best customer service.
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Jun 28, 2024
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Object not as described.
Obvsiously you can return but it is a massive and avoidable waste of time.
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Answer by bike-discount.de/en
Jun 28, 2024
Dear customer, thank you for your feedback.
We would like to apologise for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 27, 2024
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Jun 27, 2024
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Excellent choice of products at reasonable prices, but delivery process abroad is crappy
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Jun 27, 2024
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Jun 27, 2024
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Jun 27, 2024
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Quite good - delivery took longer than expected, myself, doesn't make much of a difference but for somebody else it may.
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Jun 26, 2024
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Jun 26, 2024
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Jun 26, 2024
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Jun 26, 2024
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Good experence could speed up the refund process
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