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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The opportunity return products from Sweden is hassle and the cost is way to big 😟
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Answer by bike-discount.de/en
May 17, 2023
Dear customer,
thank you for your order and your feedback.
Our return conditions for your country of delivery can be viewed transparently on our website before the purchase.
We therefore kindly ask for your understanding for our procedure.
May 15, 2023
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May 15, 2023
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May 15, 2023
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The quality of the product of Radon was nice. The delivery time of the package was a little delayed.
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May 15, 2023
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Bike and pedals arrived as promised
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May 14, 2023
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May 14, 2023
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Product was falsely advertized online.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.
May 14, 2023
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May 14, 2023
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May 13, 2023
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May 13, 2023
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Preparing the parcel for shiping could be a little faster.
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May 12, 2023
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All good
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May 12, 2023
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May 12, 2023
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Fast and punctual
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May 12, 2023
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Demoram muito para responder seus clientes e para resolver os problemas
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.
May 12, 2023
Verified review
Wrong bottle complaint ticket No 1466866
I order a fidlock 590 bottle 11,45€ and 2 caps for the same bottle 5,18€, plus shipping 14,99€, a total amount of 31,62€. I received the wrong bottle, the smaller fidlock 450, which doesn’t cover my needs. First you offered me to refund the difference of two bottles 3,12€. After I reject your offer you refund 11,45€. The result is that I bear the cost of 20,17€, to keep a useless for me bottle that I didn’t order and two caps for the same bottle, because of your mistake.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. There really was a mistake on our side and we have to apologize. We have now refunded you the full amount and kindly ask for your understanding. You should be able to see the posting on your account within the next few days. If you have any further questions, please do not hesitate to contact us at any time.
May 12, 2023
Verified review
The was a problem with a part availability which they failed to notify me in time, other than that the whole experience was good...and the packaging /QC excellent.
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