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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
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Mar 25, 2024
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Took extra day to receive the order confirmation and tracking address.
Otherwise no ideas to improve your business immediately.
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Mar 25, 2024
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still waiting for my delevery after 4 months and they don't refund me as well only saying they open and investigation and not returning to my emails
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Answer by bike-discount.de/en
Mar 25, 2024
Dear customer, thank you for your order and for your feedback.
Due to the political situation, our logistics partner is providing transparent information on its website about the sometimes serious delays. Nevertheless, we are of course very sorry that there are delays on the transport route to your distant country of delivery. We have already commissioned an enquiry with our logistics partner and are waiting to hear back, although this may also take some time. We will inform you as soon as we have received an answer. Of course, we would like to assure you that we will help you in any case. We are still available at any time for your questions and concerns. Thank you for your understanding and patience.
Mar 24, 2024
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Mar 24, 2024
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Mar 24, 2024
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Mar 23, 2024
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Mar 23, 2024
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Obs om en bor i norge
Litt plundrete med posten i norge noen ganger pga moms, men det ordner seg hver gang.
Ellers gode priser og kjappt sendt
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Mar 23, 2024
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Mar 23, 2024
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Everything about sport
Many products, best quality, not cheap post.
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Mar 23, 2024
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Good prices
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Mar 23, 2024
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Ordering system is perfect payment methods not
Ordering system is perfect. Payment methods could be better. Ideal payment is unfortunately missing only payments by credit card. My credit card was after successful payment without reason rejected by bike-discount, second time it worked well.
Customers outside Germany can’t use coupons that they include in the package. It’s a nice touch but kind of discriminating.
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Mar 22, 2024
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Delivery was fine, little issue with bike
Delivery was on little longer side, but still fine. I was informed about shipping with working tracking, which is very nice. Bike arrived assembled and well packed in box box, without any damage.
There was issue with package, but eshop fault as screw holes werent retapped after painiting, in combination with low quality screws caused one of the screw to get stuck and snap, which is quite annoying with brand new bike.
Other then that, satisfied.
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Mar 21, 2024
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Not received
Over 3 weeks since I placed my order.
Still not received, stuck in mail system somewhere. Faster shipping from China!
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Answer by bike-discount.de/en
Mar 22, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 20, 2024
Verified review
I didnd receive my parcel. The delivery company, DHL, said that they delivery my purchase to the hotel NOVUM ALDEA BERLIN and the Hotel deny received it. Supposedly MR SHIRINOV, employed' hotel, received my parcel but I talked with him and they said thay he never didn'd received my purchase .So, somebody is lying... all is too weird... and had to came back to my country with muy parcel
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Answer by bike-discount.de/en
Mar 21, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
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