I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
I like the range of products and the great prices.
I wish orders would have arrived faster.
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Apr 29, 2023
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Apr 29, 2023
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Apr 29, 2023
All good, but shipping is too slow.
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Apr 29, 2023
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Apr 28, 2023
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied.
I have reviewed your case. Unfortunately, it seems that we were not able to help you sufficiently. We are sorry that the post office in your country apparently did not want to accept the parcel stamp we provided. However, it was the parcel stamp, which we provide by default without any known problems. Therefore, we kindly ask for your understanding.
Please feel free to contact us via our contact form at any time if we can help you in any way.
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Apr 28, 2023
Service service, no answering, or to late.
facts - ignoring !
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Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your feedback.
We apologize for the inconvenience, unfortunately one item was out of stock. Nevertheless, we would like to kindly inform you that we have answered your emails. Please understand that the contact form in our store is not a chatbot function. Our customer service is answered by real service staff, who conscientiously answer each mail individually. For this reason, the answers may take a day longer. A friendly note: Our service staff is always happy to be addressed in a friendly and polite manner. Thank you very much for your understanding. If you have any further questions or suggestions, please do not hesitate to contact us at any time.
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Apr 28, 2023
God quality, fair prices, fair shipping costs to Denmark. Superb delivery by DHL.
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Apr 28, 2023
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Apr 27, 2023
Payment processing trouble
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Apr 27, 2023
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Apr 27, 2023
Selection, price delivery could be a little faster, would highly recommend.
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Apr 27, 2023
Good selection at reasonable prices.
It would've been better if they allowed 24 hours to add to your order in case you forgot something. I realized I forgot to add an item, and had to pay shipping costs twice. However, delivery prices to Ireland from Germany were reasonable.
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Apr 27, 2023
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Apr 27, 2023
Good prices and fast delivery.
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Apr 27, 2023
Received like this half wasnt in the box, contacted bike discount on mail after 5 days no response so i called they said they will mail me. After 7 days i got a answer that i need to contact dhl.. they should do this and help me but they didnt i lose like 140€ in parts
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Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. We are already in contact with you and of course we will try to clarify the matter and help you! Please contact us at any time if you have any further questions. Thank you very much for your understanding.
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