bike-discount.de/en- Logo - reviews

bike-discount.de/en
Reviews:

15,642 reviews in the last 12 months55,266 total reviews  

4.81
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

Sort by  
Latest first
(13758)
(1367)
(220)
Reset
Jan 27, 2024
 Verified review
Report review
Jan 27, 2024
 Verified review
Report review
Jan 27, 2024
 Verified review
Report review
Jan 27, 2024
 Verified review
Report review
Jan 27, 2024
 Verified review
Products are delivered well and quick.
Report review
Jan 27, 2024
 Verified review
Good and Fast Service :-)
Report review
Jan 27, 2024
 Verified review
Great stock, good homepage, speedy delivery and low prices. It's that simple. Never missed an item, always quick an reliable. Highly recommended!
Report review
Jan 26, 2024
 Verified review
Great brand choice and prices
Report review
Jan 26, 2024
 Verified review
It is a trustworthy site. I would like delivery to be faster.
Report review
Jan 26, 2024
 Verified review

Great on line store

Reliable store, orders shipped quickly, good prices.
Report review
Jan 26, 2024
 Verified review
Report review
Jan 26, 2024
 Verified review

Bad service, bad seller

I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.
Report review
Answer by bike-discount.de/en
Jan 29, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. The amount has been refunded to you. Is there anything else we can do for you? Please feel free to contact us again at any time.
Jan 26, 2024
 Verified review
Report review
Jan 26, 2024
 Verified review
Report review
Jan 26, 2024
 Verified review
Great assortment! But not all the items have info about their weight.
Report review
Jan 26, 2024
 Verified review
Report review
Jan 26, 2024
 Verified review

I love this store, but there are some drawbacks

I love this store, this is not the first time I order from it, their main advantage is the price, it is lower than anywhere else. Among their disadvantages: - there are very few filters, and often they don’t work. If you know the name of the product, then it’s better to search for it by name, but if you don’t know, you’ll have to look through everything. It happens that you go to the tire section and want to find a Pirelli P Zero with a width of “28” there, you select the Pereli brand in the filters and the width of “28” in the filters and as a result it shows that there are no Pirelli tires at all, although they have a lot of them. - Their technical support is not very loyal, they sent a product that is slightly defective, but it can be fixed at a local workshop, and it would cost them less on delivery than sending it back to them for replacement y, and then they sent me this replacement and I didn’t have time for it, I offered them to give me a small compensation or some kind of promotional code for the next purchase for this, but they refused and told me to send it back to them, I didn’t have time for this and I refused and went and repaired it in half an hour at a local workshop, paying 10 euros. - when you switch the language of the site, reviews are not translated and there is no way to attach photos to reviews, although it is now standard to have such a function on the site. - sometimes bugs happen on the site when switching languages, for example, after switching to English, the drop-down list with languages does not close back and cannot be forcibly closed, as a result of which it covers part of the screen and the button to go to your personal account. - the tracking number of parcels is not displayed in your personal account.
Report review
Jan 26, 2024
 Verified review
Report review
Jan 26, 2024
 Verified review
Report review
Jan 26, 2024
 Verified review
Great value and excellent product
Report review