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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Good products
Good price
Good follow up up to delivery
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Jul 10, 2023
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Jul 10, 2023
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Jul 10, 2023
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Probably a bit overloaded at the time.
Good quality-price ratio. Unfortunately, the promised dispatch date was exceeded by more than two weeks, with poor communication. It seemed not intentional, they were apparently overloaded at that time.
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Jul 10, 2023
Verified review
I wrote to support several times asking for a response on my new order. I needed advice on a product, whether it is suitable or not. My letters to me were ignored. I didn't get any answers.
You have a very nice store, but please respond to customers even if you don't know the answer or don't provide such a service as advice, although this is strange.
Thank you
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.
Everything is perfect, except return from baltic countrys.
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Jul 10, 2023
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They are very correct, trustworthy company.
The prices is good compared to my country, the delivery time normal (as within EU). The return of the misordering was easy and correct, back-payment arrived within the promised limit. Customer service answered within a day.
I'm very satisfied with them. Gerne wieder.
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Jul 10, 2023
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Good and stress free.
A good and stress free place to shop, I have had to return something awhile back, (my fault) there was not an issue with anyone.
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Jul 10, 2023
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Jul 10, 2023
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Jul 10, 2023
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Fast order processing and shipping. Won't hesitate to buy again from Bike-Discount-de.
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