bike-discount.de/enReviews:
16,599 reviews in the last 12 months59,756 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
2 days ago
Verified review
The delivery took over a week and I have to pay for the return shipping myself.
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Answer by bike-discount.de/en
23 hours ago
Dear customer,We provide transparent information about the assumption of return costs in several places in our webshop. We apologise for any inconvenience!
3 days ago
Verified review
Delayed delivery
Shipping notification issued on 1.10.2024. Parcel ready to be picked up on 14.10.2024 (Bulgaria), but by mistake the contact phone number was not forwarded to the logistic company. I do know whose fault it is, most probably it is DHL as they operate by a partner in Bulgaria. Luckily the DHL Bulgarian partner was contacted and the delivery was completed, but it costs time (another 7 days delay) and a few phone calls. It is really disappointing.
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Answer by bike-discount.de/en
2 days ago
Thank you for your order and feedback.
We are sorry that there seems to have been a delay.
Unfortunately I was unable to find any contact details for you in our system.
For privacy reasons, the phone number is not passed on to the logistics partner by default. I can see from the shipment tracking that the logistics partner tried to deliver but was unable to reach you as you were absent.
We apologise for any inconvenience this may cause.
5 days ago
Verified review
The product came more than 2 weeks after I received email that my order was packaged. It's way too much, and I did not have any notification about the late delivery time.
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Answer by bike-discount.de/en
3 days ago
Thank you for your order and feedback.
We apologise for any inconvenience caused. I was able to see in the system that we had already handed over the shipment to our logistics partner the day after the order was placed.
Unfortunately, DHL Freight took longer than we expected to deliver it. We deeply regret this.
We hope you enjoy your ordered article and thank you for your patience.
7 days ago
Verified review
Poor choice of delivery partner.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback.
We apologise for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
8 days ago
Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
9 days ago
Verified review
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
9 days ago
Verified review
If you order a lot of stuff, should be the shippment free of charge
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Answer by bike-discount.de/en
8 days ago
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you very much.
12 days ago
Verified review
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your feedback.
We apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. We thank you for your understanding.
13 days ago
Verified review
I bought bike computer Garmin Edge 1050. The price at checkout was higher than in the offer. Sent message to support but nobody even reacted. I bought with higher price but that was not fair at all. Apart from this all perfect. Fast shipment, no problems.
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Answer by bike-discount.de/en
13 days ago
Dear customer,Thank you for your feedback.The prices of the items are taxed at the destination country, as required by law. So the prices adjust. Actually, the prices should already adjust if you have selected the correct delivery country. Ideally, you should log in to your customer account before shopping. Sometimes it also helps to refresh the browser.
In any case, the prices displayed during checkout are correct.
I hope I could help you.
13 days ago
Verified review
Мне не ответили на письмо по поводу возврата товара, И я так поняла возврат из Эстонии будет стоить очень дорого мне, поэтому больше не хочется рисковать и заказывать на этом сайте.
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Answer by bike-discount.de/en
13 days ago
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Oct 10, 2024
Verified review
MTB is Ok.
De gebruiksaanwijzigingen zijn slecht. Je krijgt een losse doos met onderdelen bij en zoek het maar uit!
Op de foto van de fiets is een display op het stuur te zien maar deze zit er niet bij.
Goed opletten wat je koopt dus.
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Answer by bike-discount.de/en
Oct 10, 2024
Beste klant, bedankt voor uw feedback. Helaas kunnen we geen communicatie van u vinden in ons systeem. Als u een probleem heeft met uw bestelde artikelen, neem dan contact met ons op via ons contactformulier. Bedankt voor uw begrip.
Oct 9, 2024
Verified review
Slow and bad information after the sales. Wrong information from support (W'll fix it in a couple of days). Website states 7-10 days, I'am still waiting afther 3 weeks...
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Answer by bike-discount.de/en
Oct 9, 2024
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.
Oct 8, 2024
Verified review
Bike discount che vende in tutto il mondo dovrebbe comunicare con i clienti nella lingua di provenienza del cliente non solo i n inglese.
Un'altra cosa se il corriere sbaglia contattare il cliente e chiedere come poter risolvere ( io non ho ricevuto il pacco e il corriere ha dichiarato che io non ho voluto il prodotto)
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Answer by bike-discount.de/en
Oct 9, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. I have checked your case and cannot find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by email or using our contact form. Thank you.
Oct 8, 2024
Verified review
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Answer by bike-discount.de/en
Oct 9, 2024
Cher client, merci pour votre commentaire. Malheureusement, nous ne trouvons aucune communication de votre part dans notre système. Si vous avez un problème avec les articles que vous avez commandés, veuillez nous contacter via notre formulaire de contact. Nous vous remercions de votre compréhension.
Oct 8, 2024
Verified review
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Answer by bike-discount.de/en
Oct 9, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Oct 8, 2024
Verified review
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Answer by bike-discount.de/en
Oct 9, 2024
Dear customer,
Thank you for your feedback.
We apologise for the inconvenience. The goods have now been delivered.
Is there anything else we can do for you?
Please feel free to contact us by email or using our contact form.
Thank you for your understanding.
Oct 4, 2024
Verified review
Higher prices for other countries!
Higher prices for other countries. 14,99 eur for shipping is too much
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Answer by bike-discount.de/en
Oct 5, 2024
Dear customer, thank you for your feedback. We apologise for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Oct 3, 2024
Verified review
shipping is too slow
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Answer by bike-discount.de/en
Oct 4, 2024
Dear customer,Unfortunately, due to a significant increase in sales, bottlenecks have occurred in our logistics. As a result, the delivery time for individual customer orders has increased slightly in some cases. We apologise and apologise for the inconvenience caused.
Oct 2, 2024
Verified review
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Answer by bike-discount.de/en
Oct 4, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.
Oct 2, 2024
Verified review
I called as there was a mistake with the order I Recieved, and the person told me they would send me an email with further steps and guide on how to proceed, but I never got contacted.
Other then that delivery was fast, and price was good.
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Answer by bike-discount.de/en
Oct 4, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with the items you have ordered, please contact us using our contact form. Thank you for your understanding.