bike-discount.de/enReviews

: 23,985Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/9/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 6/7/2022
updated on: 8/9/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,075 verified reviews in the last 12 months

23,985 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(24)
 Verified review
Yesterday
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Answer by bike-discount.de/en
Yesterday
Unfortunately, we cannot find any communication in our system with you. If you have a problem with our products you are welcome to contact us. reklamation@bike-dicount.de
 Verified review
2 days ago
The box with the parcel arrived with damage. Thankfully there is no missing goods
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Answer by bike-discount.de/en
Yesterday
Thank you for the feedback. Please excuse the inconvenience. Unfortunately, it comes from time to time to transport damage.
 Verified review
4 days ago
Postal expenses for purchase over 100 € should be free
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Answer by bike-discount.de/en
4 days ago
This is also correct, but only in Germany, which we also clearly show on our homepage.
 Verified review
5 days ago
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Answer by bike-discount.de/en
4 days ago
Thanks for the feedback.
 Verified review
5 days ago
the delivery time is slow from ordering to receiving the package one week
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Answer by bike-discount.de/en
Yesterday
Customer ordered on 07/14/22, we handed over to DPD on 07/15/22. Delivery was on 22.07.22 in Slovenia. There was a weekend in between.
 Verified review
5 days ago 
It took 4 days for shipping my order, although all products were available
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Answer by bike-discount.de/en
Yesterday
Unfortunately, due to the situation, there may always be minor delays in delivery. We apologize for this.
 Verified review
6 days ago
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Answer by bike-discount.de/en
Yesterday
danke für das Feedback.
 Verified review
8 days ago
Shipping to Spain is very expensive, specifically to Balears and takes incredibly long time. My last package took nearly 3 weeks.
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Answer by bike-discount.de/en
8 days ago
Lamentamos que el envío haya tardado un poco más. Lamentablemente, esto no fue posible en la situación actual. Los gastos de envío están claramente indicados.
 Verified review
8 days ago
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Answer by bike-discount.de/en
8 days ago
Vielen Dank für Ihr Feedback.
 Verified review
9 days ago
Very slow delivery
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Answer by bike-discount.de/en
Just now
Thanks for the feedback. We were constantly working on improvements.
 Verified review
10 days ago
Right now my order delayed more then 1 week . No more comments
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Answer by bike-discount.de/en
9 days ago
Thank you for the feedback. Unfortunately, the package has been damaged and on its way back to us. We will deliver a replacement as soon as possible. We apologize for this.
 Verified review
11 days ago 
Although all products I have ordered were in stock, it took them 3 days to ship my order. That sucks my friends!
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Answer by bike-discount.de/en
9 days ago
Customer ordered on 06.07.22. We have handed over to DHL on 07.07.22. Goods were delivered on 13.07.22 in Romania. There was a weekend in between.
 Verified review
13 days ago
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Answer by bike-discount.de/en
13 days ago
Vielen Dank für das Feedback.
 Verified review
14 days ago
Overall ok but no respond when lack of some stuff and multiple order. I was waiting over week than sent message to support why the order is still in process. Bike24.de is much better and shipment cost is twice cheeper. Sorry guys.
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Answer by bike-discount.de/en
14 days ago
thank you for the feedback. Unfortunately, we cannot find any contact from you in our system. You are welcome to contact us at reklamation@bike-discount.de if you have a problem.
 Verified review
14 days ago
I made an order few weeks ago and it seemed that all items were in stock and estimated delivery time was 3-4 days. It took around 20 days before I got my order. That was because they could send my stuff due to hi volume of orders and answer to my email was that you just need to wait. A bit frustrating. Allthough all items was as described when I finally got them and prices were competive.
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Answer by bike-discount.de/en
14 days ago
thank you for the feedback. Due to the current supply situation, there was unfortunately a delay in delivery, for which we apologize.
 Verified review
14 days ago
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Answer by bike-discount.de/en
14 days ago
Leider können wir keine Kommunikation finden. Kunde hat am 13.07.22 bestellt, wir haben am 15.07.22 an DHL übergeben. Laut DHL Sendungsverfolgung ist das Paket am 22.07.22 in Finnland zugestellt worden. Falls es ein Problem gibt wenden Sie sich an reklamation@bike-discount.de wir werden Ihnen helfen.
 Verified review
15 days ago
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Answer by bike-discount.de/en
14 days ago
Thank you for your feedback. Unfortunately, we cannot find a message with a problem from you. Do not hesitate to contact us at reklamation@bike-discount.de.
 Verified review
15 days ago
Terrible support job... waited more than a week to get an answer to my question from them.
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 Verified review
16 days ago
Wrong info in webbshop, but solved it ok with return. But shipping cost was not refunded
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Answer by bike-discount.de/en
15 days ago
please excuse the circumstance. This is a system error. We will refund the shipping cost to the customer.
 Verified review
19 days ago
Returning an item from Finland was bit difficult.
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