I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Bought bike from here.
Very poor job was done assembling it. Some bolts and screws were tightened so tight that some parts were broken etc. Would not recommend buying bike here.
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Answer by bike-discount.de/en
Nov 15, 2022
Thank you very much for the feedback. The final assembly of your bicycle was not optimal. After you rightly complained about it, the problem was solved. We apologise for the inconvenience.
Verified review
Nov 13, 2022
If you get the right size of wearables it’s ok otherwise it could happen that you pay shipping in both directions without being refunded for at least one way of shipping fees.
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Answer by bike-discount.de/en
Nov 15, 2022
In the General Terms and Conditions, the FAQ and the Shipping Conditions we provide information on the conditions under which we pay for shipping costs.
Verified review
Nov 12, 2022
Parcel destroyed - one item missing.
still waiting for a response.
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Answer by bike-discount.de/en
Nov 15, 2022
We regret that there was transport damage to your shipment. Our customer service has already found a solution in consultation with you.
Thank you for the feedback. Ordered = 20.10.22, DPD handed over = 20.10.22, delivered = 24.10.22. In between was a weekend.
Verified review
Nov 9, 2022
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Answer by bike-discount.de/en
Nov 11, 2022
Leider können wir in unserem System keine Anfrage von Ihnen finden. Wenn Sie ein Problem mit unseren Artikeln haben, wenden Sie sich bitte an reklamation@bike-discount.de
Verified review
Nov 8, 2022
It needed to be stated more clearly that VAT is not charged as I was then charged at customs for VAT, customs duty and a handling charge making the purchase very expensive.
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Answer by bike-discount.de/en
Nov 8, 2022
Since Brexit came into effect, we have been providing information about these changes at all relevant points in our online shop. Here is an example: https://www.bike-discount.de/en/service-for-uk-customers
Verified review
Nov 7, 2022
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Answer by bike-discount.de/en
Nov 7, 2022
Dear customer, thank you for your feedback. Please excuse that the delivered mudguard set was missing the mounting kit in the original packaging. Together we have quickly found an unbureaucratic solution. Thank you.
Verified review
Nov 7, 2022
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Answer by bike-discount.de/en
Nov 7, 2022
Ordered on 16.10.22. Transferred to DPD on 17.10.22. Delivery in Denmark on 20.10.22. If there is something wrong with your shipment, please contact "reklamation@bike-discount.de".
Verified review
Nov 4, 2022
Bike discount does not cover return cost for many countries and makes the process quite painful
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Answer by bike-discount.de/en
Nov 4, 2022
Le pedimos que comprenda que no podemos cubrir los gastos de devolución en todos los casos. En el caso de entregas incorrectas y reclamaciones justificadas, por supuesto que pagaremos los gastos de envío.
Verified review
Nov 3, 2022
Don't show shipping with DHL and then send with standard post, and there shouldn't be a 1-5 day reply to emails, this should be immediate.
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Answer by bike-discount.de/en
Nov 4, 2022
Please excuse this delay in delivery. Briefly for clarification: "Deutsche Post" is DHL !!! And if you expect DHL to deliver at your place, you would have to order "DHL EXPRESS". However, this then costs a different price.
Dear customer, your last request was 2 years ago ?!?! The shipment to your reference number was delivered in 4 days in Belgium. If you have any concern, please feel free to contact us at "reklamation@bike-discount.de".
Verified review
Oct 30, 2022
I find their shipping lower price for orders above certain (higher) sums of orders very misleading.
When the price for shipping appears cheaper on their shipping costs table, it’s actually nothing else but ability to choose the cheaper delivery company which will take more time to deliver and is (from experience) much less reliable.
I would not have a problem with this kind of shipping costs policy, if that would be clearly stated on their shipping costs page, and obvious to the consumer before finishing the order.
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Answer by bike-discount.de/en
Oct 31, 2022
Thanks for the feedback. The choice of the carrier does not depend on the order amount, but on the nature of the goods or package. In most cases you can choose the carrier freely (exceptions are e.g. bulky goods, dangerous goods and the like).
Verified review
Oct 29, 2022
Order update should be frequently updated
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Answer by bike-discount.de/en
Oct 31, 2022
I'm sure you mean DHL tracking. Sometimes there can be no update for a few days if the shipment is at customs as in your case. The shipment went to Saudi Arabia. Last entry: The shipment is ready for pickup !!!!
Verified review
Oct 28, 2022
The cost for returns is remarkably high. Even if not providing the return for free, a contract price for the returns would be highly appreciated.
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Answer by bike-discount.de/en
Oct 28, 2022
Dear customer, thank you for pointing this out.
Verified review
Oct 26, 2022
Package took a long time to arrive.
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Answer by bike-discount.de/en
Oct 27, 2022
Thank you for your feedback. The shipment arrived in Slovenia after 6 working days. Yes, we and our transport service providers usually manage this faster.
Verified review
Oct 26, 2022
Improve your shipping going to Qatar, and be generous to put packaging tape to the box, the box is opened on the edge, so careless packaging, hoping your good response on this thank you have a good day
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Answer by bike-discount.de/en
Oct 26, 2022
For shipping to Qatar, we choose the renowned service provider DHL. Therefore, we can also deliver at fair shipping costs. The other option would be DHL Express. Would you then find the price for this service fair? Then you would have to pay a multiple of what you have paid so far. About the parcel: if you have a reason for complaint, please contact "reklamation@bike-discount.de".
Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
Currently, there can be delays of up to 26 days in transit times to Cyprus due to Corona (according to DHL). Please excuse this circumstance. According to our latest research, the shipment is about to be delivered.
Verified review
Oct 24, 2022
I've ordered the goods on 2/10 and payed the shipping fee with DHL (5-6 days). Since then there is no update regarding my parcel. I have checked with DHL and found out that it has been handled through the post.
Very disappointing. I bought it for an Ironman completion (5/11) that I will probably want be able to use. Is there is anything you can do to expedite the delivery ?
Moreover, replay from a customer service after 5 days ?? are you serious ?
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Answer by bike-discount.de/en
Oct 24, 2022
Please excuse this delay. Your parcel to Israel is stuck at customs. Unfortunately, this has been happening more frequently to this destination country recently. A colleague will contact you to help as soon as possible.
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