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Top positive review
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I would like give more stars, but i have returned my purchase because it didnt fit
Till now i cant see any trace on their website of my return and i didnt get ly money back until now.
Also they said return is easy and without cost but i had to pay more or less 14€
Answer by bike-discount.de/en
Mar 2, 2023
Dear Customer,
Thank you for your order and for your review.
We are sorry that there seems to have been difficulties. Unfortunately, we cannot find any request from your side in our system. So that we can help you, please contact us via our contact form. Thank you for your understanding!
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Feb 25, 2023
Verified review
Answer by bike-discount.de/en
Feb 27, 2023
Dear customer, thank you for your feedback. We are sorry that you were not satisfied. Unfortunately, we can't find any request from your side in our system. Can we help you? Please feel free to contact us anytime via our contact form.
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Feb 22, 2023
Verified review
Shipping charges within EU are fairly high.
Answer by bike-discount.de/en
Feb 22, 2023
Dear customer,
Thank you for your review and your order. We guarantee our customers excellent prices, a large selection and fair shipping costs. Our delivery conditions for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding and wish you much fun with the ordered items.
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Feb 22, 2023
Verified review
Answer by bike-discount.de/en
Feb 22, 2023
Dear customer, thank you for your feedback. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from you in our system. Can we help you? Please feel free to contact us via our contact form.
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Feb 21, 2023
Verified review
Quick and carefull delivery. Sending stuff back not that easy
Answer by bike-discount.de/en
Feb 22, 2023
Dear customer, thank you very much for your nice review. We are very pleased. A tip: You will find our conditions for returns explained in detail in our shop.
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Feb 20, 2023
Verified review
Answer by bike-discount.de/en
Feb 21, 2023
Dear customer, thank you for your review and your order. Is there anything else we can do to help? Please feel free to contact us via our contact form.
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Feb 20, 2023
Verified review
I recently sent an email asking on goods I bought. I have not received them or have had no correspondence on where they are. It's concerning and upsetting.
Answer by bike-discount.de/en
Feb 20, 2023
Dear customer, thank you for your review and your order! We are very sorry that there are delays in delivery . I have reviewed your case. The package is currently in customs for processing. You should receive a notification from there. I will forward your request to our parcel investigation department and you will receive a mail shortly. Thank you for your understanding and patience.
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Feb 15, 2023
Verified review
The paint on the top tube is damaged.
Answer by bike-discount.de/en
Feb 17, 2023
Estimado cliente, gracias por su comentario y su pedido. Le pedimos disculpas por las molestias ocasionadas. Por favor, póngase en contacto con nosotros a través de nuestro formulario de contacto sobre el defecto, por supuesto le ayudaremos más.
Gracias por su comprensión.
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Feb 14, 2023
Verified review
my order is still missing
Answer by bike-discount.de/en
Feb 14, 2023
Dear customer, thank you for your feedback. We are sorry that there seem to be difficulties with the delivery. We are already in contact with you and have initiated an investigation with the logistics company. Thank you for your understanding and patience.
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Feb 10, 2023
Verified review
Answer by bike-discount.de/en
Feb 13, 2023
Dear customer, thank you for your comment and your order!
Is there anything else we can help you with? You are welcome to contact us via our contact form.
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Feb 9, 2023
Verified review
Answer by bike-discount.de/en
Feb 10, 2023
Dear customer, thank you for your review an your order. We apologise for the inconvenience. We have already resent the item to you! Thank you for your patience and understanding.
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Feb 7, 2023
Verified review
I will much prefer that shipping will be directly fully with DHL... And other thing that i cant understand is why is certain items cannot be shipped to Malta.....
Answer by bike-discount.de/en
Feb 8, 2023
Dear customer, thank you for your order and for your review. We are glad that you are satisfied with the ordered item. Unfortunately, due to the shipping method to your delivery country, not all items can be shipped by the logistics partner.
However, I will forward your suggestions to the responsible department.
Thank you for your understanding.
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Feb 6, 2023
Verified review
Answer by bike-discount.de/en
Feb 7, 2023
Dear customer, thank you for your feedback!
Unfortunately, we cannot find a contact in our system. Can we help you? Please feel free to contact us via our contact form.
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Feb 5, 2023
Verified review
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
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Feb 4, 2023
Verified review
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review. I have reviewed your case. We quickly packed your order and handed it over to our logistics partner. When delivering to your country of delivery, there may be delays regarding customs clearance, over which we unfortunately have no control. We thank you for your understanding and patience. Your order has now been delivered and we hope you enjoy the items you have ordered!
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Feb 4, 2023
Verified review
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review. I have reviewed your case. We must apologise very much for our mistake! As we have already informed you, we will of course replace the incorrectly delivered item in a timely manner. Thank you for your understanding!
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Feb 4, 2023
Verified review
Great service and product
The product I ordered was well priced, despatched quickly and efficiently, and arrived, safely. I will definitely be looking to buy from this company again
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, we thank you for your good review and are pleased that you were completely satisfied with us! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
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Feb 3, 2023
Verified review
It took 11 days (9 working days) to receive the parcel. I would not trust local postal services to make the home delivery. You might want to reconsider changing the (local) courier service. Estimated time for delivery on your webpages is 3–5 days.
Answer by bike-discount.de/en
Feb 3, 2023
Dear customer, thank you for your review!
Unfortunately, we can not influence the delays in the shipping route. Nevertheless, we apologize for the inconvenience and wish you much pleasure with the ordered items.
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Feb 3, 2023
Verified review
Answer by bike-discount.de/en
Feb 3, 2023
Gentile cliente, grazie per la sua valutazione. Ho esaminato il suo caso. Imballeremo rapidamente il vostro ordine e lo consegneremo al nostro partner logistico. Ci dispiace che ci siano stati dei ritardi nella consegna. Ci auguriamo che gli articoli ordinati siano di vostro gradimento. Grazie per la vostra comprensione.
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Feb 1, 2023
Verified review
Answer by bike-discount.de/en
Feb 2, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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