I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
2 days delivery time in Germany and 2 days delivery time in Korea. As far as OK, but the shipment was 15 days at customs. Something like that can happen, unfortunately we have no influence on it.
Verified review
Aug 28, 2022
i accidentally ordered the two of the same product and immediately emailed their customer support to have one removed. It took them 3 days to ship the order and mysteriously the support answered me 10 minutes after I got the shipping confirmation email and notified me that it is too late to change the order. Returning the shipment would have cost me 30€ so I assume they just prettymuch forced me to keep the extra piece as it was worth 31€
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Answer by bike-discount.de/en
Aug 30, 2022
Since our package was unfortunately already in logistics, we offered the customer to refuse acceptance of the package, which he unfortunately did not do. Then he would not have had to pay anything and the goods would have been returned to us.
Verified review
Aug 28, 2022
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Answer by bike-discount.de/en
Aug 29, 2022
We received your order on Saturday, 8/6/22 and already handed it over to DPD on Monday, 8/8/22. In the package tracking you can see that DPD then took 7 days to get to you in Finland. This is actually faster. Such a delay in delivery is really an exception. We would like to apologize at this point. We hope you have fun with the products.
Verified review
Aug 25, 2022
Otherwise OK, but I got a used and broken derailleur in my order.
Return-process was easy.
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Answer by bike-discount.de/en
Aug 25, 2022
Danke für das Feedback. Bitte entschuldigen Sie die Unannehmlichkeiten.
Verified review
Aug 22, 2022
Their returns policy is atrocious
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Answer by bike-discount.de/en
Aug 24, 2022
Thanks for the feedback. We are constantly working on improvements.
Verified review
Aug 22, 2022
Send like a great online shop but their international deliveries via DHL seem to take weeks when other online shops only take days to deliver.
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Answer by bike-discount.de/en
Aug 24, 2022
Customer ordered on 14.08.22. We have handed over to DHL on 15.08.22. Unfortunately, we cannot influence the customs clearance times for delivery to South Africa. We ask for your understanding.
Verified review
Aug 22, 2022
Everything arrived as it should and was well packaged. The estimated delivery times on the site are unrealistic and lead to frustration as a result.
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Answer by bike-discount.de/en
Aug 25, 2022
Thank you for the feedback. Customer purchased on 07/31/22, we transferred to our shipper on 08/02/22. Delivered on 08.08.22 in Ireland. There was a weekend in between.
Verified review
Aug 20, 2022
I ordered a bike, paid for it, and then received a notification that the bike was being shipped. Then... nothing... After two weeks.I called up and the customer rep said they'd look into it and then I finally got the actual shipping notification from DHL and the bike arrived a week later. So, good that they fixed it, bad that I had to call up to tell them my bike hadn't shipped.
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Answer by bike-discount.de/en
Aug 22, 2022
thank you for the feedback. We apologise for the inconvenience. Unfortunately, there were delays due to delivery in Switzerland.
Verified review
Aug 19, 2022
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Answer by bike-discount.de/en
Aug 19, 2022
Danke für das Feedback. Leider können wir in unserem System keine Kommunikation von Ihnen finden. Wenn Sie ein Problem haben wenden Sie sich bitte an reklamation@bike-discount.de
Verified review
Aug 19, 2022
Customer support is not responsive and the order was shipped 3 days after they received my payment. The offer is huge tho and the prices are also quite competitive compared to Slovenian prices. Overall not bad.
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Answer by bike-discount.de/en
Aug 19, 2022
thank you for the feedback, please excuse the late reply, apparently it got lost.
If you need any help please contact reklamation@bike-discount.de
Verified review
Aug 18, 2022
Incorrect stock information. Order cancelled.
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Answer by bike-discount.de/en
Aug 20, 2022
Once again, we apologize for any inconvenience. As already discussed with you, we could not immediately deliver one item
of your order (due to an inventory error). Due to the delayed replenishment time, we have cancelled your order as you requested.
The price was OK when put into shop basket but was significantly higher when I should pay.
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Answer by bike-discount.de/en
Aug 19, 2022
We display the correct prices. Due to taxation in the destination country, we are obliged to calculate the usual tax rates, which may vary depending on the country. As soon as you select the delivery country or log in to the store, the tax rates and the resulting price will be adjusted. We ask for your understanding. Please make a pre-selection of the delivery country on your next visit.
Verified review
Aug 17, 2022
delivery times were disrupted, the order had to be redone, lost more than a week of time.
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Answer by bike-discount.de/en
Aug 18, 2022
Please excuse the inconvenience. Due to damage by the delivery person, a return shipment has been arranged. The replacement delivery was sent immediately.
Verified review
Aug 17, 2022
Put the reel price on your website and don’t surprise clients with cost that cannot define when check out
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Answer by bike-discount.de/en
Aug 18, 2022
We display the correct prices. Due to the destination country taxation, we are obliged to calculate the customary tax rates, which may vary depending on the country. As soon as you select the country of delivery or log in to the store, the tax rates and the resulting price will be adjusted. We ask for your understanding. Please pre-select the delivery country on your next visit.
Verified review
Aug 16, 2022
Customer service is poor. I have recived an evoc bike bag, the packeage was open (no plastic bad on top of the bag), and some part were missing, so i was not able to assemble it. I needed this bag to travel, so i was short of time. I asked customer service to send me missing parts, but they refused me... So i had to send back the whole bike bag back to the bikediscount. I will have my money back as soon as bikediscount gets the bag back. No excuses and discounts. I wanted to take the new bag, but sudenly the delevery price appered (price 580 EUR for evoc bike bag)... WHY?! So i have ordered the bag in other shop.
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Answer by bike-discount.de/en
Aug 17, 2022
Please accept our apologies for the inconvenience. Since we and the manufacturer have neither the required spare parts nor the travel bag you ordered in stock, you were offered a free return. Other options are not available to our customer service (we also have no influence on the still limited availability due to lack of raw materials and Corona). The item price has not changed.
Verified review
Aug 15, 2022
Delivery was slow.
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Answer by bike-discount.de/en
Aug 16, 2022
Customer ordered on 20.07.22. We handed over to our service provider on 21.07.22. The goods were delivered in Finland on 29.07.22. There was a weekend in between.
Verified review
Aug 15, 2022
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Answer by bike-discount.de/en
Aug 16, 2022
Danke für das Feedback. Leider können wir in unserem System keine Kommunikation mit Ihnen zu einem Problem finden. Wenn Sie doch eins haben sollten, wenden Sie sich bitte an reklamtion@bike-discount.de
Verified review
Aug 12, 2022
Delivery is always late so just need to improve on that.
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Answer by bike-discount.de/en
Aug 12, 2022
Customer ordered on 07/22. We have handed over the goods to the carrier the same day. faster processing on our part is not possible. Shipping to Malaysia is a little more time consuming for the delivery person. We ask for your understanding.
Verified review
Aug 12, 2022
Lower prices for regular customers
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Answer by bike-discount.de/en
Aug 12, 2022
Thanks for the feedback
Verified review
Aug 12, 2022
It takes days in returning customers' support request e-mails.
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Answer by bike-discount.de/en
Aug 12, 2022
we have a processing time of 1-5 business days. We try to keep this as best as possible. We are constantly working to improve our service.
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