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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I will much prefer that shipping will be directly fully with DHL... And other thing that i cant understand is why is certain items cannot be shipped to Malta.....
Answer by bike-discount.de/en
Feb 8, 2023
Dear customer, thank you for your order and for your review. We are glad that you are satisfied with the ordered item. Unfortunately, due to the shipping method to your delivery country, not all items can be shipped by the logistics partner.
However, I will forward your suggestions to the responsible department.
Thank you for your understanding.
bike-discount.de/en customer
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Feb 6, 2023
Verified review
Answer by bike-discount.de/en
Feb 7, 2023
Dear customer, thank you for your feedback!
Unfortunately, we cannot find a contact in our system. Can we help you? Please feel free to contact us via our contact form.
bike-discount.de/en customer
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Feb 5, 2023
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Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
bike-discount.de/en customer
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Feb 4, 2023
Verified review
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review. I have reviewed your case. We quickly packed your order and handed it over to our logistics partner. When delivering to your country of delivery, there may be delays regarding customs clearance, over which we unfortunately have no control. We thank you for your understanding and patience. Your order has now been delivered and we hope you enjoy the items you have ordered!
bike-discount.de/en customer
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Feb 4, 2023
Verified review
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, thank you for your review. I have reviewed your case. We must apologise very much for our mistake! As we have already informed you, we will of course replace the incorrectly delivered item in a timely manner. Thank you for your understanding!
bike-discount.de/en customer
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Feb 4, 2023
Verified review
Great service and product
The product I ordered was well priced, despatched quickly and efficiently, and arrived, safely. I will definitely be looking to buy from this company again
Answer by bike-discount.de/en
Feb 6, 2023
Dear customer, we thank you for your good review and are pleased that you were completely satisfied with us! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
bike-discount.de/en customer
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Feb 3, 2023
Verified review
It took 11 days (9 working days) to receive the parcel. I would not trust local postal services to make the home delivery. You might want to reconsider changing the (local) courier service. Estimated time for delivery on your webpages is 3–5 days.
Answer by bike-discount.de/en
Feb 3, 2023
Dear customer, thank you for your review!
Unfortunately, we can not influence the delays in the shipping route. Nevertheless, we apologize for the inconvenience and wish you much pleasure with the ordered items.
bike-discount.de/en customer
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Feb 3, 2023
Verified review
Answer by bike-discount.de/en
Feb 3, 2023
Gentile cliente, grazie per la sua valutazione. Ho esaminato il suo caso. Imballeremo rapidamente il vostro ordine e lo consegneremo al nostro partner logistico. Ci dispiace che ci siano stati dei ritardi nella consegna. Ci auguriamo che gli articoli ordinati siano di vostro gradimento. Grazie per la vostra comprensione.
bike-discount.de/en customer
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Feb 1, 2023
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Answer by bike-discount.de/en
Feb 2, 2023
Dear customer, thank you for your review! Is there anything else we can help you with? You are very welcome to contact us via our contact form.
bike-discount.de/en customer
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Jan 29, 2023
Verified review
Answer by bike-discount.de/en
Jan 30, 2023
Dear customer, thank you for your rating!
We hope you are satisfied with the items you ordered. Unfortunately, we cannot find any contact from you in the system. If there is anything else we can help you with, please do not hesitate to contact us.
bike-discount.de/en customer
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Jan 29, 2023
Verified review
Incorrect and misleading displayed price
The listed price of the helmet I bought (the price visible before paying the bill online) was slightly higher when paying with the helmet itself. So, we can freely say that the listed price was misleading, even false!
Answer by bike-discount.de/en
Jan 30, 2023
Dear customer, thank you for your review.
We are pleased that you are satisfied with the products you ordered and with the delivery.
We would like to explain the price adjustment on our website.
The price must take into account the VAT of the country of delivery, so there may be some discrepancies. In order to get the correct price displayed, it is best to set your delivery country in our shop directly at the beginning of the order process or log in to your customer account. Then the price should be displayed directly. We thank you for your understanding and wish you much pleasure with the ordered items.
bike-discount.de/en customer
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Jan 28, 2023
Verified review
Very good prices but very bad customer support.
Answer by bike-discount.de/en
Jan 30, 2023
Estimado cliente, gracias por su comentario. Empaquetamos rápidamente su pedido y lo entregamos a nuestro socio logístico. Lamentablemente, parece que ha habido dificultades en la ruta de envío, algo que escapa a nuestro control. Nuestro servicio de atención al cliente ya está en contacto con usted para encontrar una solución. Por supuesto, le devolveremos el importe del pedido.
Sentimos mucho las molestias ocasionadas y rogamos su comprensión.
bike-discount.de/en customer
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Jan 27, 2023
Verified review
Waiting for my parcel more than a month
I paid 20 euro for shipment, I did my order more than a month ago, and still waiting.
Answer by bike-discount.de/en
Jan 30, 2023
Dear customer, thank you for your review. As we told you before: we can understand your displeasure because you are eagerly waiting for your order. We packed the package within one business day and handed it over to our logistics partner. Unfortunately, the transportation time of the shipments to your delivery country take a little longer and we have no control over it. It is currently located at the airport. You are very welcome to contact us at any time via our contact form. We are already in contact with you. Our customer service will contact you again today to inform you about the current status. We kindly ask for your understanding, thank you!
bike-discount.de/en customer
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Jan 27, 2023
Verified review
Answer by bike-discount.de/en
Jan 27, 2023
Dear customer, thank you for your feedback. Is there anything else we can help you with? Please feel free to contact us via our contact form or by e-mail.
bike-discount.de/en customer
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Jan 26, 2023
Verified review
Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your review.
We are very sorry that the package was damaged in transit to your country of delivery! We are already in contact with you and will of course settle the matter. We kindly ask for your understanding. Of course, you are welcome to contact us at any time if you have further questions.
bike-discount.de/en customer
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Jan 25, 2023
Verified review
Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your review. We can understand your displeasure because you are eagerly waiting for your order. We packed the package within one business day and handed it over to our logistics partner. Unfortunately, the transportation time of the shipments to your delivery country take a little longer and we have no control over it. It is currently located at the airport. You are very welcome to contact us at any time via our contact form. We kindly ask for your understanding, thank you
bike-discount.de/en customer
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Jan 25, 2023
Verified review
Product was entirely different from photo
Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your feedback. We are sorry that it seems you were not completely satisfied. Unfortunately, we cannot find any request from you in our system. Can we help you? Please feel free to contact us via our contact form or by e-mail.
bike-discount.de/en customer
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Jan 25, 2023
Verified review
They offer goods that are not in stock. My order has been cancelled.
Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your feedback. We update the availability of the items in our shop at regular intervals. For technical reasons, the update can sometimes take a little while. In individual cases, this can lead to you being able to order an item that is actually not in stock.
We apologise very much for this inconvenience. Thank you for your understanding.
bike-discount.de/en customer
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Jan 24, 2023
Verified review
Sometimes very good prices, but also many times killed by the huge amount of shipping price and delivery times almost one week (sometimes more) to Portugal.
One of the items I received was clearly on an opened packaging, but it was on good condition (SKS airspy AV). If not for the shipping price I would certainly buy more from this seller.
Answer by bike-discount.de/en
Jan 26, 2023
Dear customer, thank you for your kind review!
We are really sorry that an item is apparently not in perfect condition.
Unfortunately, on the part of logistics partners to your country the costs of delivery are relatively high, but we calculate our shipping costs for our customers as tight as an economy allows. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Thank you for your understanding!
bike-discount.de/en customer
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Jan 24, 2023
Verified review
Great selection and prices, poor service and delivery options.
Products are are packed and shipped quickly and prices are very competitive. Customer service is at times a bit unflexible and even rude and shipping chain to Finland is a bit flimsy with the end delivery. Different delivery companies don't pass each other all the needed delivery info and sometimes getting the package from the terminal 2 km away takes weeks. I strongly advice against using DPD delivery option if you live in Finland since they use Postnord to handle the delivery. Postnord is by far the least customer friendly company I have had to deal with.
Answer by bike-discount.de/en
Jan 24, 2023
Dear customer, thank you very much for your kind review. We are pleased that you are satisfied with our shop and our product selection. Unfortunately, you seem to have had some inconvenience with the delivery in your country, we are really sorry about that. Perhaps it would actually be better if you chose a different logistics partner next time when ordering. It is indeed the case that our logistics partners are to be preferred individually and depending on the region. Perhaps your tip can help other customers. We would like to thank you for this and wish you much pleasure with the ordered items. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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