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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your order and review.
I have reviewed your case. Apparently, unfortunately, there was a transport damage during the delivery of the package. Even though we have no influence on it, we are of course sorry for the circumstances. You have contacted our customer service and we have promptly refunded the amount. If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
May 25, 2023
Verified review
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
May 25, 2023
Verified review
The e-shop is great and shipment is not
The e-shop is great and have a big assortment.
But the shipping is bad. I have ordered bicycle and some equipment. It was a mess with shipment. But I was surprised that my order was splitted in two parts and now I still wait for the rest of order. So, it takes around month to get your order. It's pretty uncomfortable.
You should be patient to wait your order.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your review. We absolutely appreciate your positive feedback. In order to protect the ordered items, we carefully packed them in two packages and handed them over to the logistics partner on the same day. Apparently, the shipment that was on its way by freight was delivered to you faster. The other shipment seems to be still on its way, but has already crossed our national border and is on its way to you. We sincerely apologize for the inconvenience. We are always happy to answer any questions you may have.
May 23, 2023
Verified review
take to long for items to arrive!!
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Answer by bike-discount.de/en
May 23, 2023
Dear Customer,
thank you very much for your order and your feedback. I have checked your information. Your order is already on its way, but has not been delivered yet. You have contacted our customer service today, and we have already initiated an investigation with the logistics partner and will inform you immediately as soon as we have received a statement. Please note, however, that delivery to your country may take a little longer. Please feel free to contact us if you have any further questions in the meantime. Thank you for your understanding and patience.
May 22, 2023
Verified review
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Answer by bike-discount.de/en
May 22, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 19, 2023
Verified review
Good site, poor communication
It is easy to find what I need, but after ordering I get few updates on the order status. 3 days after placing the order, I am still wondering if it is filled, or shipped, or maybe forgotten?
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with our website. We are sorry that you are not completely satisfied with the communication of our processes. I have reviewed your case: Your order has been processed and should be handed over to the shipping service provider shortly. Please kindly note that we had a national holiday yesterday. For further questions, please do not hesitate to contact us personally at any time. Thank you for your understanding.
May 18, 2023
Verified review
Time for response. My package got stuck for few weeks and once I contacted you, it got solved quite fast but the time for response via email is super slow. I had to make a phone call and push.
Now my fork had some issues and I am waiting for their answer. Again, too slow!!!
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and review. We apologize for the inconvenience. I have checked your information. Unfortunately, we have to ask you for a little patience, please note our information on the processing time of e-mail requests. We have always replied to you within a few days, usually the latest on the following day. The processing of your matter is already completed, and we will make the refund today. If there is anything else we can do for you, please feel free to contact us at any time. Thank you for your understanding.
May 17, 2023
Verified review
I was asked to remove items from my order
I came to bike-discount to order some parts and overshoes. Unfortunately, I don't know if and how the overshoes would fit over my shoes, so I ordered several so I could see their quality, but also to see if they would fit (EUR49).
After ordering, I received an email a few days later stating I can't order so many overshoes to simply send back to the store. I was told to remove several overshoes from my order. I'd never experienced this kind of treatment in my life.
I removed two pairs of overshoes, and eventually after two weeks, my order was shipped.
In the mean time, the overshoes I removed my order, i ordered from elsewhere. After receiving and examining all of the overshoes, I went with a pair that I had removed from my bike-discount order - whoops!
I was forced to go shop elsewhere, and as a result bike-discount lost out. As a result, I would rate their customer service as not up to a good standard. Learn to appreciate your customers instead of forcing them into the arms of your competitors.
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and your review. Unnecessary returns cause a high consumption of resources. We would like to make our contribution to climate and environmental protection: In terms of sustainable action, we try to walk a mindful path together with our customers. We are happy to advise our customers in advance. We are grateful for your understanding.
May 17, 2023
Verified review
Picture of products can be misleading.. leading you to buy the wrong components.. accessory etc
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you very much for your review. We are sorry that you are not completely satisfied with the product. I have reviewed your case. Indeed, we do not carry the product you are looking for in the requested version, and we do not offer it on our website. We are happy to be there for you in advance of your order and offer advice. We appreciate your understanding.
May 17, 2023
Verified review
Delivery was delayed significantly. Our delivery address was changed between entering it on the Bike-Discount store website and its arrival in the DHL database. This meant that the package could not be delivered. When I approached Bike-Discount, I was told that I should wait at least a week before they could contact DHL. After a week had passed, I was then told that my address was not appropriate for delivery, though it had originally be entered correctly on the Bike-Discount website.
It seems to me that Bike-Discount should work with DHL to improve the service of handling orders in this way.
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Answer by bike-discount.de/en
May 17, 2023
Dear customer, thank you for your feedback and for your order.
We are sorry that there seems to have been difficulties with the delivery. We really want to apologize for that. I have forwarded your feedback to the relevant department so that we can improve. We appreciate your understanding, and we hope you enjoy the items you ordered.
May 16, 2023
Verified review
Way too slow delivery – and way too slow customer support.
I like shopping at Bike-Discount – good prices, at lot of products in stock. However, your delivery time that past 6 months has been a joke. And you customer support is way too slow.
I would like to keep shopping at Bike-Discount. However, regarding delivery and customer support you are getting way behind Bike24, Bike-Components and R2Bike, where I also shop.
And I think the way your customer support has handled the issue with this order/case, is way below what I would expect.
Hence, what you can compete on right now is probably only cheaper prices and/or you having products in stock, which are not in stock at one of the other webshops.
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Answer by bike-discount.de/en
May 17, 2023
Dear Customer,
Thank you for your order and your rating. We are pleased that you are happy to benefit from our low prices and our large selection of products. We could see that you have already placed another order, and we appreciate that. I have checked your information. You placed your order in the evening outside our business hours and within two working days we packed it and handed it over to our logistics partner. We are sorry to hear that the transport took longer than expected. Unfortunately, we cannot influence this directly. Perhaps we can give you the tip that you as a customer can choose between DPD and DHL yourself. We hope to be able to fully satisfy you again soon. We are always happy to answer any further questions or suggestions you may have. Thank you for your understanding.
May 13, 2023
Verified review
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your feedback. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
May 12, 2023
Verified review
They told me they will investigate and apologize with something I assume it would be free shipping on next order or something, but still nothing...
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case. Unfortunately, the package seems to have been slightly damaged by the logistics partner on the long transport route to your country. Although this is beyond our control, we would like to let you know that we are sorry for the inconvenience. You assured us that the ordered goods in the package arrived to you completely undamaged. We are of course pleased about this. Unfortunately, in individual cases, damage to the shipping carton may occur during transport to a distant delivery country. This is not desirable, but unfortunately not completely excluded. For this reason, we pack our goods conscientiously, so that they arrive safely at our customers. We wish you much pleasure with the ordered items. Thank you for your understanding.
May 10, 2023
Verified review
Slow dispatch, wrong items sent
Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch.
Wrong item was sent.
Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
May 8, 2023
Verified review
Vélo mal monté
Moins cher qu'ailleurs , mais vélo mal monté (dérailleur) et problème au niveau du pas de visse des pédales .
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Answer by bike-discount.de/en
May 9, 2023
Cher client, nous vous remercions pour votre commande et votre évaluation. Nous sommes désolés d'apprendre que vous avez subi des désagréments en rapport avec votre nouveau vélo. Votre cas a été examiné. Lors de la livraison du vélo, nous informons nos clients des travaux d'entretien nécessaires. Si celles-ci ne sont pas effectuées correctement, les pièces peuvent malheureusement être endommagées. Vous n'avez pas voulu profiter de la vérification de la pièce par le fabricant que nous vous avons proposée. Comme nous avons tout de même fait preuve de bonne volonté à votre égard, nous espérons vous avoir donné satisfaction. Nous vous remercions de votre compréhension.
May 8, 2023
Verified review
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we can't find any request regarding this from your side in our system. Can we help you? Please feel free to contact us via our contact form.
May 8, 2023
Verified review
A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review.
We are glad that you are satisfied with the items you ordered.
I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
May 6, 2023
Verified review
The time from order registration and till you send out is to long and the time I received my order it took 10 days. And I paid extra for the deliverance but for what is that good for? I have shop with you many times but the last two to three ordets have simply been to slow. I have commented it before but with no respons from you
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Answer by bike-discount.de/en
May 8, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with the ordered items. I will forward your feedback and hope that we can satisfy you fully again next time. Thank you for your patience and understanding.
May 6, 2023
Verified review
Too high shipping cost to Finland 15€. I would suggest 5€ so it is easier to order smaller items.You can easily add true shipping costs to prices and maybe negotiate cheaper shipping contracts abroad.
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with the goods and our customer service.
Unfortunately, we cannot offer the same shipping costs for all countries, but we would like to assure you that we regularly review our shipping costs and always offer fair conditions to our customers. We appreciate your understanding.
May 4, 2023
Verified review
Expensive returns
Everything else is good, but change that one must pay for returns is big issue.
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Answer by bike-discount.de/en
May 4, 2023
Dear customer, thank you very much for your order and review. We are pleased that you are satisfied with us. We offer our customers favourable prices and an extensive range of products from well-known manufacturers. Unfortunately, due to cost factors, we cannot offer a free return label for every country. We kindly ask for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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