bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jun 18, 2024
Verified review
They always got incomplete delivery address from Paypal and caused delayed delivery. I asked them for assistance to update the address but they refused to do so. I will not purchase anything from them if I have other choices.
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Answer by bike-discount.de/en
Jun 19, 2024
Thank you for your order and your review. We are sorry that your address was apparently transferred incompletely by the payment provider. Unfortunately, it is not always possible for us to make a change of address, especially if the order is already in logistics. We kindly ask for your understanding.
Jun 16, 2024
Verified review
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Answer by bike-discount.de/en
Jun 17, 2024
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do to help you? Please feel free to contact us at any time using our contact form.
Jun 16, 2024
Verified review
Remember to include a tracking number, and to replay to mail.
Henrik
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Answer by bike-discount.de/en
Jun 17, 2024
Thank you for your order and your review. We are sorry to hear about your inconvenience. I have checked your details: We sent you the mail with the tracking link on 27.05.2024. We have also responded to your email inquiries. Could it be that you have a problem with your mailbox or the mails have ended up in the spam folder? If we can still help you, you are welcome to contact us again at any time.
Jun 13, 2024
Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 12, 2024
Verified review
Add items after order in the same order... Cancel at any time before shipping... Less shipping
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 12, 2024
Verified review
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Answer by bike-discount.de/en
Jun 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 11, 2024
Verified review
did not like the user interface
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Answer by bike-discount.de/en
Jun 11, 2024
Dear customer, thank you for your feedback. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
PP
Paulo P.
Vila Nova de Santo André
Jun 10, 2024
Verified review
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Answer by bike-discount.de/en
Jun 11, 2024
Estimado cliente, gracias por su comentario. Lamentablemente, no podemos encontrar ninguna comunicación suya en nuestro sistema. Si tiene algún problema con los artículos solicitados, póngase en contacto con nosotros a través de nuestro formulario de contacto. Gracias por su comprensión.
MR
Martin R.
Sofia
Jun 10, 2024
Verified review
II ordered MTB jersey that was described in their site as with integrated elbow protection pads. This was the reason I bought this jersey and as it arrived, there were no such pads in this model. Faulty description in their site that led to an unwanted purchase from my side.
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Answer by bike-discount.de/en
Jun 11, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. The goods have now been delivered. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you for your understanding.
Jun 9, 2024
Verified review
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Answer by bike-discount.de/en
Jun 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
IB
Ive B.
Apeldoorn
Jun 7, 2024
Verified review
The product setting time is longer than from apotheek company. But the product is okay!
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Answer by bike-discount.de/en
Jun 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 7, 2024
Verified review
No response to after sales question
I am fairly sure i ordered qr back wheel but go thru axel. When I aske about adapter for qr they did not replay. Otherwise all their stuff is of good quality, shipping sometimes takes longer then expected.
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Answer by bike-discount.de/en
Jun 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jun 6, 2024
Verified review
Product description was not accurate, but otherwise normally a great place to shop.
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 6, 2024
Verified review
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Jun 5, 2024
Verified review
For the price that is paid for delivery it takes too much time and the deliver companhia doesnt deliber at the address but send it for pickup. Só i have two cost: the one for the deliber and another to go to the pickup point... Doesnt make sense
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? You are welcome to contact us by e-mail or via our contact form. Thank you for your interest.
Jun 5, 2024
Verified review
OK until you have a problem with your order - service non existent
Good points were price and delivery. But an item was missing from my order - a quick release from a wheelset. I raised two requests for help on the website which have been totally ignored. I also called and spoke to customer service and although they were helpful on the phone no action resulted from their fine words.
So if you buy from them just hope that nothing goes wrong.
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Answer by bike-discount.de/en
Jun 6, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We have arranged for a new delivery of the missing item by letter post. Thank you for your understanding.
Jun 4, 2024
Verified review
Long reply time
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a suitable response. Apparently your request was misdirected internally - we deeply want to apologise. I have forwarded your request to the appropriate department and asked them to resolve your inquiry. Thank you for your patience and understanding.
Jun 4, 2024
Verified review
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Answer by bike-discount.de/en
Jun 4, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do to help you?
Please feel free to contact us at any time using our contact form.
Jun 4, 2024
Verified review
Got order week later then expected. Otherwise ok
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Answer by bike-discount.de/en
Jun 4, 2024
Thank you for your order and your feedback. We are sorry that there have apparently been delays in transport. Even if the shipments usually arrive quickly, this can happen in individual cases, especially if the country of delivery is a little further away. We would like to thank you for your patience and hope you enjoy your order.
Jun 3, 2024
Verified review
I really like the site and I buy items on the site and request delivery to my address.
Contrary to the previous ones, they delivered it to a delivery point so I could pick it up within a certain time.
Did not like !!
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Answer by bike-discount.de/en
Jun 3, 2024
Thank you for your order and your review. We are really sorry that there was apparently some inconvenience with the delivery of your shipment. Even though we have no direct influence on the delivery by our logistics partner, we would like to pass on your criticism. According to the tracking, the transport company did not find you at home and therefore left the shipment at a pick-up store. You are welcome to provide us with further details about the delivery so that we can pass them on to the logistics partner. We hope you enjoy the items you have ordered.