bike-discount.de/en
Reviews:

15,104 reviews in the last 12 months53,191 total reviews  

4.81
Excellent

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Valid

Includes Buyer Protection
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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May 11, 2024
 Verified review
I received a bike winter tyre with a metal stud missing. They won't send me a stud with installation tool. Only option is to send the tyre back and order a new one and pay for another delivery costs 15€.
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Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 9, 2024
 Verified review
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 8, 2024
 Verified review

Jouni

there is no free return from Finland
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Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
May 8, 2024
 Verified review
bike-discount does not offer anymore any kind of posting service for the returns. At least for Finland. So I will not use it anymore.
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Answer by bike-discount.de/en
May 8, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Finland for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
May 8, 2024
 Verified review
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review

No discounts and long delivery times.

Delivery to Finland takes almost 2 weeks in practice. Earlier history isn’t involved in anyway in pricing - I mean there are no rewards or free delivery costs of being a long time customer or even if you buy for example more than 200 euros.
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Answer by bike-discount.de/en
May 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 7, 2024
 Verified review
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Answer by bike-discount.de/en
May 7, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 6, 2024
 Verified review
Order handling and delivery takes too much time and delivery is also expensive.
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 4, 2024
 Verified review
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Answer by bike-discount.de/en
May 6, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 3, 2024
 Verified review
There was no information about returns from Lithuania being that complicated. Turns out I have to organise shipping pay for that myself and hope that the parcel will reach you.
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Answer by bike-discount.de/en
May 3, 2024
Dear customer, Thank you for your order and for your review. We are pleased that you can benefit from our favourable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently and in details on our website (AGB and FAQs) at any time before making a purchase. We therefore ask for your understanding of our procedure.
May 1, 2024
 Verified review
The shipping cost to Madeira island should be rethought, there are other online shops with cheaper and faster shipping prices using the same carriers, shipping is also restricted to different components !
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Answer by bike-discount.de/en
May 2, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not completely satisfy you. We offer you a very large selection of items at an excellent price and our shipping costs are fairly calculated. However, I would be happy to pass on your feedback internally. We hope you enjoy the items you ordered.
Apr 30, 2024
 Verified review
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. Is there anything else we can do for you? You can reach us at any time via our contact form, we are always happy to help.
Apr 30, 2024
 Verified review
Unclear about long delivery time
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your review. I have checked your details: the order was sent to you a few days after you placed it. There was a weekend between the order and the delivery, otherwise the shipment would have been delivered to you even faster. We hope you enjoy the items you ordered and are always happy to help with any queries you may have.
Apr 30, 2024
 Verified review
Slow delivery. Good price.
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, thank you for your order and your feedback. We are sorry that there seems to have been a delay in transportation. We hope you enjoy the products you ordered and remain available for any questions you may have at any time.
Apr 29, 2024
 Verified review

Delivery problems with DPD

Never had delivery problems before when using DHL. First order delivered using DPD went really bad. The customer support at Bike-Discount handled it very well but in my opinion Bike-Discount should reconsider their partnership with DPD.
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Answer by bike-discount.de/en
Apr 30, 2024
Dear customer, we are very sorry that you have apparently experienced inconvenience with the delivery of your shipment. We are pleased that our customer service was able to help you. I will be happy to pass on your feedback regarding our logistics partner internally. I would also like to let you know that you can choose between different logistics partners during the process of ordering. Please feel free to contact us at any time if you have any further questions.
Apr 28, 2024
 Verified review
Great shop great products
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Apr 27, 2024
 Verified review
I have still not received my order which was dispatched on 4th April.
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Apr 27, 2024
 Verified review

Schönes Bike aber…

Hab mir seit langer Zeit mal wieder ein Fahrrad zugelegt. Lieferzeit ca. 3 Wochen wie angegeben. Verpackung/Lieferung super. Leider habe ich mega Probleme mit der Schaltung diese springt und hakt, grade bergauf habe ich schon echt geflucht, wenn die Pedale auf einmal nen sprung machen. Hätte erwartet das ich an einen neuen Fahrrad erstmal nicht Hand anlegen muss.
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Answer by bike-discount.de/en
Apr 29, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 27, 2024
 Verified review

Wheelset with damage

Ordered a wheelset which was delivered with damage. Contacted support and still no good compensation has been received after more than two weeks.
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 26, 2024
 Verified review
I don't give a higher score, because in the products I purchased, they charged a higher price than what they presented on the website, which is not correct, nor was there any justification for this.
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Answer by bike-discount.de/en
Apr 29, 2024
Dear customer, thank you for your review, the prices of the items are taxed in the country of destination, as required by law. The prices are therefore adjusted accordingly. Actually, the prices should already be adjusted if you have selected the correct country of delivery. Ideally, you should log in to your customer account before making a purchase. Sometimes it also helps to refresh your browser. In any case, the prices displayed in the checkout are correct.