I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Verified review
Apr 23, 2023
The return policy is disappointing.
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer,
thank you very much for your rating. Our return policy for your country of delivery can be viewed transparently on our website prior to purchase. Please understand our procedure.
Verified review
Apr 22, 2023
Prices for regular users shoud be lower or the same as prices for germany
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review.
We are glad that you can benefit from our excellent product selection. We are happy to assure you that we always guarantee fair prices to our customers.
We appreciate your understanding.
Verified review
Apr 21, 2023
I asked for correction on the size I ordered almost immediately after placing the order but got no reply or correction on the size. luckily it is wearable and will not have to send back. clearly no service for other than german speakers etc.
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Answer by bike-discount.de/en
Apr 21, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case: We are sorry that your changes could no longer be taken into account. You ordered on a weekend, outside our regular operating hours. We were therefore unable to receive your message until the following business day. For your understanding: Immediately after your order is placed, a completely automated process is activated in order to deliver the requested or ordered items to you as quickly as possible. Changes to the order are therefore unfortunately no longer possible for logistical reasons. We kindly ask for your understanding.
Verified review
Apr 18, 2023
La merce dopo oltre 3 settimane non è ancora stata recapitata
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Answer by bike-discount.de/en
Apr 20, 2023
Gentile cliente, grazie per il suo ordine e la sua recensione. Come ho potuto constatare, l'ordine le è stato consegnato ieri. La preghiamo di prendere nota dei nostri tempi di consegna per l'articolo ordinato e del percorso di trasporto. Se possiamo aiutarla in qualche modo, non esiti a contattarci in qualsiasi momento.
Verified review
Apr 18, 2023
Usually this shop has been reliable, but for some reason, this time I got used (and wrong) bike part as part of over 1000€ order. Customer service has promised to fix their mistake, but only after I return the old part. After 12 days of posting old part back, I haven't heard anything from them. Expecting delay for my son's bicycle project for 3 weeks or more due to this mistake. I Would have appreciated if they immediately posted the missing part after becoming aware of their mistake.
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Answer by bike-discount.de/en
Apr 18, 2023
Dear Customer,
thank you for your order and your review. We are pleased that you have always had a positive experience with us so far and very much hope to be able to fully satisfy you again in the future. We apologise very much for the error and thank you for having already returned the goods to us. Unfortunately, the shipment has not yet arrived. Due to the so-called "simplified company delivery" of DHL, the parcel is considered delivered, but is still in the DHL depot. In the next few days, the parcel will be delivered to us and we will process and check the shipment. Of course, we will then send you a new item immediately. We kindly ask for your understanding for our procedure. Of course, you can always contact us if you have any further questions. Thank you very much for your patience! With kind regards.
Verified review
Apr 16, 2023
Prices are ok, but delivery @#$&! It took 8days to get it! All other to SLO needs 3 days.
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Answer by bike-discount.de/en
Apr 17, 2023
Dear customer, thank you for your order and your review.
We are pleased that you like to benefit from our good prices.
Please kindly bear in mind that you ordered in the evening and that there was a weekend between the order and delivery. For your orders to your country of delivery, we quote a delivery time of 5 days. In individual cases, however, this may vary slightly. Thank you very much for your understanding and patience.
If we can be of any further assistance, please do not hesitate to contact us.
Verified review
Apr 14, 2023
Delivery time. Estimated delivery time was 10 days. It has been 3 weeks now and I have not received the bike.
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. In our store we specify a delivery time for wheels of 8 - 14 days. We are sorry that the delivery takes a little longer than you expected. Please kindly take into account that we need to carefully assemble and prepare the bikes for shipping, as well as perform our quality control to guarantee our high standard. I have reviewed your case: Your order is already on its way and will surely reach you soon. We are also very happy to answer any questions you may have, please do not hesitate to contact us personally if we can be of any assistance. We thank you for your understanding and wish you much pleasure with the ordered items.
Verified review
Apr 14, 2023
Levertijd naar Nederland van meer dan twee weken verkorten. Gelukkig heb ik zelf veel technische kennis om de schijfrem en derailleur te kunnen afstellen. Dit kan niet iedereen.
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery took a little longer than you expected. Possibly the delivery by our logistics partner has been delayed a bit due to the Easter days. The wheel should arrive in good preset condition with you. If we can still help you in this regard in any way, please do not hesitate to contact us. We will be happy to assist you at any time. We kindly ask for your understanding and wish you a lot of fun with your new bike.
Verified review
Apr 14, 2023
very slow shipping .. claimed DHL courier ,send me 900E order by post office ,took 2 weeks to Bulgaria
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Answer by bike-discount.de/en
Apr 14, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. We would like to explain that when shipping by DHL, the shipment is usually handed over by DHL to a partner logistics company of the respective country. This does not correspond to the shipment via DHL Express, where DHL delivers the shipment to the customer. Shipping by DHL Express is significantly more expensive and we currently do not offer it. However, we are already planning to offer this option to our customers in the future. Thank you for your understanding.
Verified review
Apr 12, 2023
Shop itself is good and product variety is good.
Pricing is affordable.
Biggest minus is delivery cost to Finland, which is 50 % more than in other german bike webshops. Other minus side is slowish delivery again compared to other german-based bike webshops.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are pleased that you are satisfied with our prices and with our product selection. We would like to assure you that we offer our customers fair shipping prices. Currently we are working on more shipping options for our customers, so that in the future you will have even more possibilities to choose the best and fastest shipping method for you.
If there is anything else we can do for you, please do not hesitate to contact us.
Thank you for your understanding.
Verified review
Apr 12, 2023
Waiting too long for the parcel.
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Answer by bike-discount.de/en
Apr 13, 2023
Dear customer, thank you for your order and your review.
We are pleased that we were able to satisfy you with the goods and our customer service.
We would like to apologize that you had to wait a few days for the delivery of your package. Please understand that there has been a slight delay due to the holidays.
If there is anything else we can do for you, please do not hesitate to contact us.
Thank you for your understanding.
The bike Cube Reaction C:62 Race bluehaze´n´black left Bike-Discount for transport after 7 business days and arrived in Finland 8 business days after that. The bike has an excellent price-quality ratio and is comfortably light (about 10.5 kg L size).
The disappointment is that the rear tire was empty upon arrival and deflated quickly even after pumping it up few times, so the first job was to replace the inner tire. There were numerous marks on the edge of the rear rim, apparently the outer tire had been twisted into place with a metal tire iron(?) so that the paint had come off and there were several sharp marks on the edge with the aluminum visible.
The customer service responded quickly to my inquiry about delivery times before delivery.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your order and your review. We are very pleased that you are satisfied with your new bike. All the more we would like to apologize for the inconvenience, it is really unpleasant. Unfortunately, I could not find in our system a written request from your side on the matter. Could you already be helped? Please feel free to contact us at any time so that we can provide you with a solution to the matter. Thank you for your understanding.
No express shipping option available to my country (India) like other websites ( Wiggle etc, who provides express shipping with 7 days delivery option by charging just $5 extra). From BD order delivery takes 40+ days.
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Answer by bike-discount.de/en
Apr 11, 2023
Dear customer, thank you for your review and for your order.
We can understand that you prefer a delivery with DHL Express, as this logistics partner offers particularly comfortable conditions for distant delivery countries. Currently, we are already working on possibly offering our customers optional shipping with DHL Express in the future. Until then, we hope to satisfy you with our wide selection and with our excellent prices. Thank you for your understanding. Please feel free to contact us at any time with any questions or concerns.
Verified review
Apr 9, 2023
From order to delivery - more than 3 weeks and the delivery didnt arrive yet
it isnt a service - noedys
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Answer by bike-discount.de/en
Apr 11, 2023
Dear Customer,
Thank you very much for your review. Your order already arrived in your delivery country. Please note that delivery to your country may take a little more time due to different means of transport and also customs procedures. You are welcome to contact us via our contact form or e-mail. We will be happy to help you track your package. Thank you for your understanding.
Verified review
Apr 5, 2023
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Answer by bike-discount.de/en
Apr 5, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Verified review
Apr 4, 2023
Long delivery
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Answer by bike-discount.de/en
Apr 5, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with our customer service and the ordered goods. We were still within the specified time window with the delivery. Unfortunately, the delivery to your distant delivery country may take a few days, we kindly ask for your understanding.
Verified review
Mar 31, 2023
The seller is selling a product that does not match the description.
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Answer by bike-discount.de/en
Apr 3, 2023
Dear customer, thank you for your review.
Something really went wrong and we must apologise to you.
I have sent you an e-mail with a proposal for a solution.
If you have any further questions, please do not hesitate to contact us,
Verified review
Mar 30, 2023
Stock
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Answer by bike-discount.de/en
Mar 31, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
Mar 27, 2023
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Answer by bike-discount.de/en
Mar 28, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
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