bike-discount.de/en

Reviews:

Delivery was quick but they don't offer free return/excange of wrong items so i had to pay 3 times for the delivery for the same item. (1st order, return of item, 2nd order of same item).Needed to reorder and repay again the same item instead just after receiving returned goods from me send back the item in another size, avoiding double payments and refunds. Too much problems and time consuming.

The good: friendly and helpful customer service. Painless repair refund. Less good: not sure if due to the lack of Quality Control at the Cube bikes end or that during assembly Bike Dicount did not pay attention; gearhub assembly was not ok. Had to bring the bike to my local bike shop to fix it.

The shipping address was incomplete on the label and I had to chase the package with several messages and calls to the company. I have checked the order and wrote the address correctly. I don't know why the label was incomplete but it wasn't my fault.

The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation. When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again. Not satisfied and I will think twice before I order from Bikediscount again.

You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.

I would like you to communicate with customers, and not pretend that you are not interested in them after you have received the money.

Almost each delivery is badly packed, and products get damage

*** star rating.

Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.

High transportation costs to return goods

Bike shipping was fast and it was well protected. However, bike assembly qualty was unacceptable: - steerer tube was too long - top cap rested on the steerer itself instead of stem/spacer which made headset bearing adjustment impossible - bottom bracket was not fully pressed into the frame - one of the cups was skewed which resulted in high crankset drag - cables are way too long - gears were not properly adjusted - inner tubes were twisted inside tires... This was definitely not ride-ready bike and the loose headset was just dangerous. Bike required some significant effort to fix all the issues.

Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.

Better pack the bike

The rear wheel wasn't trued properly, I did it myself. The bike is ok. It is impossible to put a frame lock on XS size frames. After asking for support to deal with this issue, the support I got was more then poor. I told that there was no bell on the bike and that this was a legal must. They promptly send me a bike bell.

Everything is quite well, but I received other wheels than I ordered. I have a lot of time to discuss with support about returning package, printing labels in the post, etc..