Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
Oct 29, 2023
Verified review
I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Dear customer, thank you for your feedback.
Due to the current high volume of orders in our store, the processing and delivery of your bike will take a little longer.
All bikes ordered must be fully assembled, checked and packed by our mechanics before they are shipped to our customers to ensure a high standard of quality on delivery. This time-consuming and labor-intensive quality standard must be maintained by us to ensure that our bicycles are delivered to our customers in perfect condition.
We ask for your understanding.
May 23, 2024
Verified review
Good experience in webshop but late delivery
Good experience in webshop, but still waiting for delivery 3 weeks later even if item ordered was in stock. (Delivery to Norway)
Report review
Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 22, 2024
Verified review
Slow warehouse performance leads to slow transport.
Report review
Answer by bike-discount.de/en
May 22, 2024
Dear customer,
Thank you for your order and your review.
We are sorry that you were apparently not satisfied with the delivery time to your country.
We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
May 21, 2024
Verified review
Stock problem and slow refunding
With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting.
Otherwise on previous orders I didn't had any issues and the items where well packed.
Report review
Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review.
We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us.
I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method.
If you still need help, we will be happy to assist you at any time.
May 21, 2024
Verified review
the dpd delivery is very bad, they do not do what is agreed per telephone.
Please allow another delivery , eg ups, for a few euros more?
the shop itself is good.
Report review
Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your order and your feedback.
We are really sorry that there were difficulties with the delivery. Depending on the items ordered, you can often choose other logistics partners. I will also be happy to pass on your feedback internally.
Please contact us if there is anything else we can do to help you, we are always happy to help.
May 21, 2024
Verified review
Poor service DPD
Order two weeks ago. Still waiting.
Report review
Answer by bike-discount.de/en
May 22, 2024
Dear customer,
Thank you for your order and your review.
We are really sorry for the delay in shipping. I have just checked your details and could see that the shipment has received a new scan today. Of course, you are welcome to contact us via contact form, we will be happy to help you at any time.
May 20, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your review and your order.
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
May 16, 2024
Verified review
- too long delivery
- poorly tuned derailleur
Report review
Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 16, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 17, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 15, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 15, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 14, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 14, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 13, 2024
Verified review
..
.
Report review
Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 12, 2024
Verified review
The seller changed the carrier without my consent. I deliberately chose to purchase from Bike Disout using the carrier DPD. If I had known that the parcel would arrive by DHL courier, I would not have decided to purchase it. The store doesn't see any problem with it, but I had very big problems receiving the shipment.
Report review
Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 12, 2024
Verified review
DHL Freight in Germany are not good, and they do not respond at all to emails, my bike arrived late and I missed an important event, Because of this the discount is not worth the hassle, it took 26 days from order date to recieve the bike.
Report review
Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 12, 2024
Verified review
Great offering but not free returns
I've been very satisfied with the shop earlier. I've bought over 1000 euros worth of items from them. But, now I discovered that they don't provide free returns. Customer needs to pay for shipping both ways which is unfair.
Report review
Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
May 11, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We will arrange for a new delivery. Thank you for your understanding.
May 11, 2024
Verified review
I received a bike winter tyre with a metal stud missing. They won't send me a stud with installation tool. Only option is to send the tyre back and order a new one and pay for another delivery costs 15€.
Report review
Answer by bike-discount.de/en
May 13, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 9, 2024
Verified review
Report review
Answer by bike-discount.de/en
May 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.