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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Dear customer, thank you for your order and your review.
We are glad that you are satisfied with the items you ordered.
I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
bike-discount.de/en customer
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May 6, 2023
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The time from order registration and till you send out is to long and the time I received my order it took 10 days. And I paid extra for the deliverance but for what is that good for? I have shop with you many times but the last two to three ordets have simply been to slow. I have commented it before but with no respons from you
Answer by bike-discount.de/en
May 8, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with the ordered items. I will forward your feedback and hope that we can satisfy you fully again next time. Thank you for your patience and understanding.
bike-discount.de/en customer
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May 6, 2023
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Too high shipping cost to Finland 15€. I would suggest 5€ so it is easier to order smaller items.You can easily add true shipping costs to prices and maybe negotiate cheaper shipping contracts abroad.
Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with the goods and our customer service.
Unfortunately, we cannot offer the same shipping costs for all countries, but we would like to assure you that we regularly review our shipping costs and always offer fair conditions to our customers. We appreciate your understanding.
bike-discount.de/en customer
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May 4, 2023
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Expensive returns
Everything else is good, but change that one must pay for returns is big issue.
Answer by bike-discount.de/en
May 4, 2023
Dear customer, thank you very much for your order and review. We are pleased that you are satisfied with us. We offer our customers favourable prices and an extensive range of products from well-known manufacturers. Unfortunately, due to cost factors, we cannot offer a free return label for every country. We kindly ask for your understanding.
bike-discount.de/en customer
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May 3, 2023
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
bike-discount.de/en customer
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May 1, 2023
Verified review
Delivery time via dpd to belgium takes too long
Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your order and your review.
We are sorry that the delivery by our logistics partner was apparently not satisfactory. We will gladly pass on this feedback and ask for your understanding. A tip: usually you can choose between different shipping methods. It is possible that a different shipping method is recommended in your region. If we can still help you in any way, please do not hesitate to contact us at any time.
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the ordered items but we are sorry that you seem to have had difficulties with the returns process. Can we still help you? Please do not hesitate to contact us at any time. We appreciate your understanding.
bike-discount.de/en customer
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Apr 30, 2023
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Credit card payment not working
The credit card payment method was not working. I had to do a bank transfer, which was not common for online shopping. The charging of the VAT was also not clear and did not made the online shopping experience unpleasant.
The products were delivered in good condition but took some time, which I guess was within the normal delivery timeframe.
Answer by bike-discount.de/en
May 2, 2023
Dear customer, thank you for your order and your feedback.
We are sorry that there have been inconveniences.
If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
bike-discount.de/en customer
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Apr 27, 2023
Verified review
2nd Failed delivery
This is the second consecutive order where my stock has not been delivered. On the first order my address was captured incorrectly and the second order’s delivery also failed.
Answer by bike-discount.de/en
Apr 27, 2023
Dear customer, thank you very much for your order and your review. We are really sorry that there were difficulties. I have checked your case. Unfortunately, in individual cases it happens with the payment method you have chosen that the address is not transferred correctly. We sincerely apologize for this. If necessary, it could be a remedy to choose another payment method. Thank you for your understanding.
bike-discount.de/en customer
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Apr 26, 2023
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i want to return my helmet and its not free, have to pay €30
Answer by bike-discount.de/en
Apr 26, 2023
Dear customer,
thank you for the order and the feedback.
Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore kindly ask for your understanding.
bike-discount.de/en customer
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Apr 25, 2023
Verified review
Its been 3 weeks and i didnt recieve my order.
please review your shipping policy - posta moldovei is not the best choice of delivering goods for 30Euros.
There are companies from UK that a sending goods via DHL (even on free delivery for orders above 150Pounds)
As per-general BD - is the best all around site for sportgoods!!!!
Answer by bike-discount.de/en
Apr 26, 2023
Dear customer, thank you for your order and for your feedback.
We are very pleased that you are satisfied with us.
Regarding the logistics partners, we would like to explain that via normal shipping by DHL, the packages are handed over to the national parcel service of the country of delivery. We are very sorry if this unfortunately does not meet the quality requirements. You describe the shipping by DHL Express, where the goods are delivered by DHL directly to the customer. We will probably be able to offer this shipping method to our customers in the future as well.
If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
bike-discount.de/en customer
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Apr 24, 2023
Verified review
My bike's (Focus Atlas 6.7) front or back derailleur doesn't work right. If I put a smaller gear, the chain hits to the metal and scratches the rear brake.
I think the bike is built incorrectly and now I have to take it to the local bike service to fix it.
Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are really sorry for the inconvenience. I could see that you have already been in contact with one of our service representatives, and we will refund the workshop costs. Please come back to us at any time if we can still help you in any way. We appreciate your understanding.
bike-discount.de/en customer
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Apr 24, 2023
Verified review
Good shop, bad shipping
I have ordered a bike from Bikediscount before, and I know the price/quality ratio is good. This time, the shipping process is a huge disappointment. It's been three weeks since the order and still no sign of the bike. I paid (a lot) for a DHL shipping but the tracking code takes me to PDP which has always been a nightmare to work with. The tracking ends somewhere in Denmark. I just hope the bike arrives unharmed.
Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are pleased that you have been satisfied with us so far and, of course, wish that this continues. I have checked your case. The package via DPD should be delivered to you today. The bike was shipped via DHL freight and is on its way to you. Please feel free to contact us at any time if we can assist you in any way. Thank you for your understanding.
bike-discount.de/en customer
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Apr 24, 2023
Verified review
Shipping is too slow
Ordered my bike on this site and it is entering the 4th of week and I still have not received my bicycle yet. It is shipped from Germany to Vienna, Austria although it said on website it will maximum 14 days for shipping.
Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review.
Of course, we can understand that you are eagerly waiting for the ordered bike. We are really sorry that the delivery seems to take longer than expected. I have checked your case and could see in the tracking that the bike should be delivered to you today. If you still need any help, please do not hesitate to contact us at any time.
Enjoy your new bike!
bike-discount.de/en customer
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Apr 23, 2023
Verified review
Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
bike-discount.de/en customer
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Apr 23, 2023
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The return policy is disappointing.
Answer by bike-discount.de/en
Apr 24, 2023
Dear customer,
thank you very much for your rating. Our return policy for your country of delivery can be viewed transparently on our website prior to purchase. Please understand our procedure.
bike-discount.de/en customer
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Apr 22, 2023
Verified review
Prices for regular users shoud be lower or the same as prices for germany
Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your order and your review.
We are glad that you can benefit from our excellent product selection. We are happy to assure you that we always guarantee fair prices to our customers.
We appreciate your understanding.
bike-discount.de/en customer
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Apr 21, 2023
Verified review
I asked for correction on the size I ordered almost immediately after placing the order but got no reply or correction on the size. luckily it is wearable and will not have to send back. clearly no service for other than german speakers etc.
Answer by bike-discount.de/en
Apr 21, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case: We are sorry that your changes could no longer be taken into account. You ordered on a weekend, outside our regular operating hours. We were therefore unable to receive your message until the following business day. For your understanding: Immediately after your order is placed, a completely automated process is activated in order to deliver the requested or ordered items to you as quickly as possible. Changes to the order are therefore unfortunately no longer possible for logistical reasons. We kindly ask for your understanding.
bike-discount.de/en customer
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Apr 18, 2023
Verified review
La merce dopo oltre 3 settimane non è ancora stata recapitata
Answer by bike-discount.de/en
Apr 20, 2023
Gentile cliente, grazie per il suo ordine e la sua recensione. Come ho potuto constatare, l'ordine le è stato consegnato ieri. La preghiamo di prendere nota dei nostri tempi di consegna per l'articolo ordinato e del percorso di trasporto. Se possiamo aiutarla in qualche modo, non esiti a contattarci in qualsiasi momento.
bike-discount.de/en customer
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Apr 18, 2023
Verified review
Got used part
Usually this shop has been reliable, but for some reason, this time I got used (and wrong) bike part as part of over 1000€ order. Customer service has promised to fix their mistake, but only after I return the old part. After 12 days of posting old part back, I haven't heard anything from them. Expecting delay for my son's bicycle project for 3 weeks or more due to this mistake. I Would have appreciated if they immediately posted the missing part after becoming aware of their mistake.
Answer by bike-discount.de/en
Apr 18, 2023
Dear Customer,
thank you for your order and your review. We are pleased that you have always had a positive experience with us so far and very much hope to be able to fully satisfy you again in the future. We apologise very much for the error and thank you for having already returned the goods to us. Unfortunately, the shipment has not yet arrived. Due to the so-called "simplified company delivery" of DHL, the parcel is considered delivered, but is still in the DHL depot. In the next few days, the parcel will be delivered to us and we will process and check the shipment. Of course, we will then send you a new item immediately. We kindly ask for your understanding for our procedure. Of course, you can always contact us if you have any further questions. Thank you very much for your patience! With kind regards.
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