bike-discount.de/en

Reviews:

In de verkoopprijs ll. één FIZIK ZADEL aangekocht en te laat gezien dat dit product bij de concurrentie handel 70€ goedkoper stond geprijsd... wordt ik heel erg triestig van hoor! Hopelijk begrijpen jullie dat ook...! Met sportieve groeten, AGAZ DAN

Two times I have recieved the wrong part. Saddle Selle Italia!

Prices in GBP so assume that is final price but import duties extra - only clear in small print

Huge 35% additional cost to goods ordered in form of Customs charges which added to final total made it far cheaper to order in UK. It also took 5 weeks to arrive due to customs delays via their delivery company. This is not directly Bike Discounts fault but UK customers should be made aware of potential delivery delays due to customs and big additional expenses to their goods. I have contacted Bike Discount Support team to express this but as yet 6 days later, no response

Very long delivery. 2 weeks!!! It is crazy. And i order bike case, but reciewed constructor kit that takes 2 hours to assemble and requires special tools. Not the best thing to do 5 hours before a flight

Very slow delevery. Nice Price, Nice shoes

In the past when i had orders you send it with dhl in2-3 days. Now i have to wait almost 2 weeks

condition of return are horrible. tracking of package with delivery company dont work.

very bad packaging of my order. I ordered two suspension forks and they were placed on top of each other without boxes, only wrapped in bags, no cardboard was even placed between them. My order was miraculously not damaged during transportation

If you are not in the hurry, this is one of the best bike shops. If you are ordering a bike to be shipped abroad, prepare for one moth waiting, even if the bike is in the stock, when ordering. Two latest orders of bikes, it has been quite precise one moth total delivery time. First two weeks for packing and then two weeks for delivery with DHL.

I´ve ordered several times and the orders have arrived in time and without trouble but in this case, no. And a big no! I don´t think it´s Bike Discounts fault but DHL just sends the package in a loop in Germany. It doesn´t inspire confidence in further orders. It´s soon been a month since the order and for the past 2 weeks the package just travels around in Germany. Back and forth between Hamburg and Neumünster...

The service is good leaving the country but unfortunately item is in UK customs and cannot comment on product or what the amendment has been made to comment on service.

I ordered and paid for a product for 179.95€ I was sent another product for 44.95€, I guess my order was sent to someone else. Inside the original box of my order was a completely different product - Rain combo jersey men's Orbit Blue. I ordered the Assos Mille GTS Spring Fall C2 - Bib Shorts from which only the box came)) Now I need to exchange, which is my additional cost of money and time for return shipping and back to me.

It usually works fine, but when it doesn´t work the support and help has to work. Otherwise customers go somewhere else. In this case the package is doing ping-pong in Germany for the past week and a half and doesn´t seem to find it´s way to the right place. Since DHL doesn´t care about their packages (obviously) doing races between two german cities you have too. You are very slow to answer e-mails and that doesn´t inspire confidence in Bike Discount as a company. If you have to much backlog, either see what´s wrong with that or hire more people. Customers need information when it doesn´t go to plan, silence means you don´t care, it´s that simple. I´m now leaning on cancelling the order completley and request my money back, but will see, I´ll give you a few more days.

Customer service has to improve ...

Items as described. Slow and expensive delivery.

I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.