I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Bike discount does not cover return cost for many countries and makes the process quite painful
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Answer by bike-discount.de/en
Nov 4, 2022
Le pedimos que comprenda que no podemos cubrir los gastos de devolución en todos los casos. En el caso de entregas incorrectas y reclamaciones justificadas, por supuesto que pagaremos los gastos de envío.
Verified review
Nov 3, 2022
Don't show shipping with DHL and then send with standard post, and there shouldn't be a 1-5 day reply to emails, this should be immediate.
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Answer by bike-discount.de/en
Nov 4, 2022
Please excuse this delay in delivery. Briefly for clarification: "Deutsche Post" is DHL !!! And if you expect DHL to deliver at your place, you would have to order "DHL EXPRESS". However, this then costs a different price.
Dear customer, your last request was 2 years ago ?!?! The shipment to your reference number was delivered in 4 days in Belgium. If you have any concern, please feel free to contact us at "reklamation@bike-discount.de".
Verified review
Oct 30, 2022
I find their shipping lower price for orders above certain (higher) sums of orders very misleading.
When the price for shipping appears cheaper on their shipping costs table, it’s actually nothing else but ability to choose the cheaper delivery company which will take more time to deliver and is (from experience) much less reliable.
I would not have a problem with this kind of shipping costs policy, if that would be clearly stated on their shipping costs page, and obvious to the consumer before finishing the order.
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Answer by bike-discount.de/en
Oct 31, 2022
Thanks for the feedback. The choice of the carrier does not depend on the order amount, but on the nature of the goods or package. In most cases you can choose the carrier freely (exceptions are e.g. bulky goods, dangerous goods and the like).
Verified review
Oct 29, 2022
Order update should be frequently updated
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Answer by bike-discount.de/en
Oct 31, 2022
I'm sure you mean DHL tracking. Sometimes there can be no update for a few days if the shipment is at customs as in your case. The shipment went to Saudi Arabia. Last entry: The shipment is ready for pickup !!!!
Verified review
Oct 28, 2022
The cost for returns is remarkably high. Even if not providing the return for free, a contract price for the returns would be highly appreciated.
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Answer by bike-discount.de/en
Oct 28, 2022
Dear customer, thank you for pointing this out.
Verified review
Oct 26, 2022
Package took a long time to arrive.
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Answer by bike-discount.de/en
Oct 27, 2022
Thank you for your feedback. The shipment arrived in Slovenia after 6 working days. Yes, we and our transport service providers usually manage this faster.
Verified review
Oct 26, 2022
Improve your shipping going to Qatar, and be generous to put packaging tape to the box, the box is opened on the edge, so careless packaging, hoping your good response on this thank you have a good day
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Answer by bike-discount.de/en
Oct 26, 2022
For shipping to Qatar, we choose the renowned service provider DHL. Therefore, we can also deliver at fair shipping costs. The other option would be DHL Express. Would you then find the price for this service fair? Then you would have to pay a multiple of what you have paid so far. About the parcel: if you have a reason for complaint, please contact "reklamation@bike-discount.de".
Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
Currently, there can be delays of up to 26 days in transit times to Cyprus due to Corona (according to DHL). Please excuse this circumstance. According to our latest research, the shipment is about to be delivered.
Verified review
Oct 24, 2022
I've ordered the goods on 2/10 and payed the shipping fee with DHL (5-6 days). Since then there is no update regarding my parcel. I have checked with DHL and found out that it has been handled through the post.
Very disappointing. I bought it for an Ironman completion (5/11) that I will probably want be able to use. Is there is anything you can do to expedite the delivery ?
Moreover, replay from a customer service after 5 days ?? are you serious ?
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Answer by bike-discount.de/en
Oct 24, 2022
Please excuse this delay. Your parcel to Israel is stuck at customs. Unfortunately, this has been happening more frequently to this destination country recently. A colleague will contact you to help as soon as possible.
Verified review
Oct 22, 2022
Unfortunately whilst the prices are competitive I have been hit with over £50 import duty thanks to our government.
If only I had known - please advise customers so they don’t make the same mistake.
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Answer by bike-discount.de/en
Oct 24, 2022
Thanks for the feedback. The information for UK customers can be found under the shipping conditions. There is a link with an extra page for our customers from UL: https://www.bike-discount.de/en/service-for-uk-customers
Verified review
Oct 20, 2022
Poor delivery service going to qatar
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Answer by bike-discount.de/en
Oct 21, 2022
Dear customer, we are glad that you regularly order from us - even in the last days. Your specified order was delivered to you within a week including the weekend. We think that's great, also from our colleagues at DHL !!!
Verified review
Oct 20, 2022
Good prices and product range, but poor return conditions.
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Answer by bike-discount.de/en
Oct 21, 2022
Thank you for your feedback. We are not only within the current legal framework, but are showing more tolerance with the implementation of our shipping conditions. But even tolerance has its limits. We are convinced that we have found a fair solution for all sides in these times. And also for the reason to be able to continue to offer good prices for our articles.
Always prompt and correct ralation with the customer, fast delivery, super!!
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Answer by bike-discount.de/en
Oct 20, 2022
Thank you for your feedback. By the way: What do we have to do to get 5 stars?
Verified review
Oct 17, 2022
the package took longer to arrive than expected and there was an error in the tracking of the package.
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Answer by bike-discount.de/en
Oct 17, 2022
We regret the delayed delivery of the package. However, you were not found on 3.10.22 at the address given in Iceland. The delivery was only successful on 11.10.22. We hope you enjoy our products.
Verified review
Oct 16, 2022
Improve in customer service as I am still waiting for a reply from customer service. 3 days already
Also, it is complicated to return an item if size does not fit or etc. I mean that it does not have free return option which is very odd.
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Answer by bike-discount.de/en
Oct 17, 2022
Our terms and conditions and FAQs clearly state when a return from which country is possible. There is nothing strange about this, it is "up to date".
Verified review
Oct 15, 2022
Add express shipping for extra charge , sometimes we need something fast not in a week or more
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Answer by bike-discount.de/en
Oct 17, 2022
Thank you for your feedback. We are already planning to implement your suggestion.
Verified review
Oct 15, 2022
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Verified review
Oct 12, 2022
Box is dameged and missing one item.
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Answer by bike-discount.de/en
Oct 12, 2022
We are very sorry that the shipment was damaged in transit to Croatia. Please contact reklamation@bike-discount.de so that a solution can be found as soon as possible.
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