I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
The possibility to change/edit the orders in the next 12 hours...
The order should be sent asap and not with a specific day for delivery date(in my case the order was parked until saturday)
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Verified review
Oct 8, 2022
Not clear enough about delivery and custom's charges. Will not be shopping with them again
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Answer by bike-discount.de/en
Oct 12, 2022
In our web store, the important information for a delivery outside the EU is stated accurately and transparently. Since the Brexit we have created an extra info page with all the information. Since the Brexit also import taxes must be made in the UK. It differs there nothing from other countries
Verified review
Oct 8, 2022
I think your European customer’s should be threatened equally, except German. I have bought from bike-discount with few thousand euros and never returned anything. My first did my first return and because I live in Northern Europe, I have to pay for the shipping.
Prices are good but because of this I’m not sure if I’m going to use you anymore.
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Answer by bike-discount.de/en
Oct 12, 2022
The assumption of shipping costs for returns by us is not provided in every case. This is what it says in the shipping conditions. In the case of justified complaints, of course, we always take over these costs.
Verified review
Oct 8, 2022
Products and everything related to bikediscount eshop is great. Except there is a problem with shipping, that it is send by DHL, but at Lithuania border transfered not to DHL Lithuania, but a shady company called Itella, which usually does not contact you or deliver, but rather creates a lot of problems to customers (for example lie that no one was home and ship it back). I had to chase them really hard and go take my shipment by myself from warehouse.
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Answer by bike-discount.de/en
Oct 12, 2022
Thank you for your feedback. We are sorry that you had such trouble with the delivery. DHL always hands over the shipments in most countries to the national postal companies for further transport.
Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
Thanks for the feedback.
Verified review
Oct 4, 2022
All good but They changed double for delivery
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Answer by bike-discount.de/en
Oct 5, 2022
According to our internal review, you have been properly charged shipping costs only once. Please contact our customer service for further questions regarding your invoice.
Verified review
Oct 4, 2022
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Answer by bike-discount.de/en
Oct 4, 2022
Danke für das Feedback.
Verified review
Oct 4, 2022
The order was placed on 13/19/2022, the items were available in stock, but I only received the package on 28/09/2022, 15 days after purchase. This unacceptable delay was DHL related. I had to insist and send some complaints and emails to unblock the situation.
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Answer by bike-discount.de/en
Oct 4, 2022
Please excuse the significant delay. It is true, DHL took a very long time to deliver the package to you. But we also did not respond quickly enough to your request. Sorry
Verified review
Oct 2, 2022
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Verified review
Oct 2, 2022
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Answer by bike-discount.de/en
Oct 4, 2022
Danke für das Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Wenn Sie ein Problem mit unseren Artikeln haben wenden Sie sich bitte an reklamation@bike-discount.de
Verified review
Sep 28, 2022
I bought a Camelbak M.U.L.E. Pro 14 - Protector Hydration Backpack
BLACK color. I got the Green color. I emailed that I received the wrong color. I got a reply after 9 days. The seller convinces me (trying to make me crazy) that I ordered exactly the green color that I got. I am very disappointed with the support. I will think carefully about my next purchase. Very dishonest seller!
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Answer by bike-discount.de/en
Sep 30, 2022
Unfortunately, this is a variant article in several colors. We have delivered what the customer ordered (in this case green). We have offered a free exchange. If you have any questions, please feel free to contact us at reklamation@bike-discount.de.
Verified review
Sep 27, 2022
Ordered wheelset. Received first wheel rimbrake, back wheel disc brake. Sent back, than out of stock.
Shipping, return, refund was all ok.
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Answer by bike-discount.de/en
Sep 28, 2022
Thanks for the feedback. We apologize for the inconvenience.
Verified review
Sep 26, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback.
Verified review
Sep 22, 2022
You claim tax is payed for norway still i get charged for tax and fee for charging me tax i did not pick this up as i can't waste my life arguing with Posten that for some reason claims your invoice does not have a voec number and it needs it you should sue posten for lost revenue.
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Answer by bike-discount.de/en
Sep 23, 2022
We are sorry you had such a hassle with the delivery and double taxation. We do NOT need this said VOEC number. This is for tax reasons that we cannot explain in detail here. Our invoicing is certified. In some cases it happens that the local post office misinterprets this and thus unnecessarily wants to collect the taxes again. For such cases we have 3 contact addresses where help is given quickly and the tax is refunded.
Verified review
Sep 22, 2022
I received 2 different models of shoes in my order. Sent an email auto response says wait 1-5 business days for a reply. Day 7 I call and receive a shipping label. Everyone I spoke to seemed apathetic but I guess that is typical German customer service.
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Answer by bike-discount.de/en
Sep 23, 2022
We sincerely apologize. Annoying enough that there were two different versions in the shoe box. You are right that we responded only 7 days after your request is not OK. Sorry !
Verified review
Sep 22, 2022
Shipment was not tracked despite being declared to be tracked
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Answer by bike-discount.de/en
Sep 22, 2022
Shipment was on the way to Singapore for two weeks. That is a good value for this region in the current times.
Verified review
Sep 21, 2022
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Answer by bike-discount.de/en
Sep 21, 2022
It appears that your inquiry was not adequately or sufficiently answered. We will get in touch with you.
Verified review
Sep 19, 2022
Till to this day, I have not receive my order. I have sent messages and I was told within 1 to 5 days I will receive notification on what happen. Still NOTHING...
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Answer by bike-discount.de/en
Sep 20, 2022
Your package left customs yesterday. In a few days you will hold your package in your hands. By the way: Shipments to the USA can take a little longer at the moment, namely 2 - 3 weeks. Your shipment is within this time. Our colleague will still be in contact with you. if necessary.
Verified review
Sep 19, 2022
The product was fine but the true cost wasn't made clear, before the parcel could be delivered I had to pay an extra £52 import duty. This wasn't at all mentioned during checkout. And is only mentioned in the small print Ts & C's. I would normally have not accepted delivery and just sent it back but also in the Ts&C's it says the return is very complicated and there is a service charge applied.
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Answer by bike-discount.de/en
Sep 20, 2022
Some things need to be set right here. After the Brexit, shipments have to pass through customs just like in any other third country. Of course, import taxes and customs duties will be incurred. We point this out not only in the terms and conditions, but also in the shipping conditions. We have even set up a separate page for the UK with the necessary information! It is NOT correct that we would charge extra fees for returns.
Verified review
Sep 19, 2022
Ordered a part that I really needed for quick delivery. I paid an extra 10 euro for a express DHL delivery, but took over a week to arrive….and finally came by regular post (post Nord)
So a total waste of extra payment.
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Answer by bike-discount.de/en
Sep 19, 2022
Sorry, but "extra" payment for express you can not have paid with us. We do not offer "Express" at all !!! The shipment reached you in Sweden within a week (excluding the weekend). Usually DHL package in cooperation with Post Nord but also delivers faster.
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