bike-discount.de/enReviews

: 22,668Excellent

4.78

Reviews for bike-discount.de/en

933 verified reviews in the last 12 months

22,668 total reviews
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the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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1 year ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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 Verified review
13 days ago
Aunque tardaron casi un mes desde que envié el artículo para su devolución me lo an reembolsado correctamebte
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3 days ago
Fast delivery
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4 days ago
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8 days ago
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9 days ago
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10 days ago
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11 days ago
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13 days ago
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9 days ago
I have previous good experience with bikediscont.de. But this time it seemed that they had forgotten my order. I wrote to inquire about the progress, and an hour later I got an email saying that my bike was just shipped. After that everything went relatively smooth
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Answer by bike-discount.de/en
9 days ago
Thanks for the feedback. We have not forgotten about the order. Since it was a bike, still had to do final assembly. Now the bike is with you and we hope you have fun with it.
 Verified review
11 days ago
Aweful customer support. Sent the package late and contacting support didn't help either bc the support kept saying we will send it but they didn't even care to update the status to me. Very disappointed.
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Answer by bike-discount.de/en
10 days ago
The package took 5-6 days to be delivered. A day after the customer contacted us, a link for tracking the shipment was indeed made available. Sorry for delay.
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6 days ago
I shopped from Greece and they don't support free return if a product doesn't respond to clients demands. In my case I bought elbow protectors and they ware small
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Answer by bike-discount.de/en
6 days ago
It's a pity that this well-known rule upsets you so much that we only got two stars from you.
 Verified review
9 days ago 
The shop is super, but this time send me the wrong frame size!?
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Answer by bike-discount.de/en
9 days ago
Please contact our service department: reklamation@bike-discount.de
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Yesterday 
faster delivery
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Answer by bike-discount.de/en
Yesterday
Ordered on 7.6.22 and handed over to DPD on 9.6.22. Then the parcel service has actually needed times 5 days to delivery to Belgium. Basically (98% of orders) is faster. We are sorry that you had to wait a few days.
 Verified review
9 months ago
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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1 year ago
Contacted customer service about a delivery to Singapore, they replied quickly and were very helpful. Delivery took almost a month, perhaps due to customs and covid restrictions. The reason I only gave 4 stars was that they packaging for the product was not sufficient. The bike trailer box arrived with holes and dents, and there was no extra padding on the inside. Luckily there was no damage to the item, but this could definitely be improved!
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9 months ago
Everything went very well, except the delivery. Very slow. Split my order in 2 packages and the bulky one was not delivered from the first try. They said it had no address and no phone number. But When it was delivered it had everything on it. So I think you should check better who and how delivers you packages.
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9 months ago
Processing was fast, packing was good and the items were in good shape. But the sender forgot to mention my phone number on the package and the local currier couldn't reach me in time. This delayed the delivery and triggered additional actions from my side.
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1 year ago
Great products and arrived in the country in good time but unknown to me Parcel Force / HMRC held onto the package until I paid import duty and a handling charge. It would be helpful if this was highlighted on the website for customers in the UK 🇬🇧
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1 year ago
Bike-discount has delivered a wrong product, "Gaerne Boa Ip1 left Black,, replacement kit, in case of "left White Boa kit,, problem has been solved by return the product, and i've refund my money for the mistake
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 Verified review
10 months ago
Prices and selection are good but expect to cover return costs on your own in case you've picked the wrong size or you don't like the item and you if you're not in one of the supported countries.
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