bike-discount.de/en
Reviews:

14,614 reviews in the last 12 months51,367 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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Aug 5, 2023
 Verified review
Claims 2-5 days for delivery and it was more like 2 - 3 weeks.
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Answer by bike-discount.de/en
Aug 7, 2023
Dear customer, thank you for your order and your review. We are sorry that there seem to have been delays in shipping. I have checked your details and could see that the shipment was quickly processed by us and handed over to our logistics partner. Obviously, it took a little longer to deliver the item to your more distant delivery country, for which we apologise. We thank you for your patience and understanding.
Oct 10, 2023
 Verified review
Two times I have recieved the wrong part. Saddle Selle Italia!
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you very much for your order and your review. We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.
Dec 29, 2023
 Verified review
Almost each delivery is badly packed, and products get damage
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry that you have apparently experienced some inconvenience. I will be very happy to pass on your feedback internally. If there is anything else we can do to help you, please do not hesitate to contact us at any time. We are grateful for your understanding.
Nov 24, 2023
 Verified review
Посылка пришла не полностью. 2 части из 19 не были доставлены
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Answer by bike-discount.de/en
Nov 24, 2023
Dear customer, thank you for your order and your review. We are sorry that there appears to have been some inconvenience. Unfortunately, I cannot find any communication from you on the matter using the contact details stored in the system. Please feel free to contact us directly, we would be very happy to help you. Thank you for your understanding.
Oct 24, 2023
 Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
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Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review. We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Sep 20, 2023
 Verified review
My package arrived in no good shape. Rear wheel was damaged.
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Answer by bike-discount.de/en
Sep 21, 2023
Dear customer, thank you for your order and your review. We are very sorry that apparently there was damage in transit. Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us so that we can help you further. Thank you very much.
Nov 28, 2023
 Verified review
YOU CAN IMPROVE DELIVERY TIME BY SENDING NOT WITH DHL !!!
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Answer by bike-discount.de/en
Nov 29, 2023
Dear customer, thank you very much for your order and your review. We are sorry that our logistics partner apparently took a little longer. A tip: Did you know that you can choose between different transport companies? Perhaps a different shipping service provider is better qualified in your region. Thank you for your patience and understanding.
EC
Edward C.
Focsani
Aug 22, 2023
 Verified review

Parcel delayed by 2 weeks

The last parcel of the shipment has arrived after 2 weeks.
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Answer by bike-discount.de/en
Aug 22, 2023
Dear customer, unfortunately there were bottlenecks at our shipping service provider due to strongly increased sales. This has slightly increased the delivery time for individual customer orders, we apologize and apologize for the inconvenience.
Jun 13, 2023
 Verified review
Charged me for a return, despite advertising free returns
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. The total amount of your return was less than the amount that qualifies for free return. On our homepage we inform transparently for our return conditions. Thank you for your understanding.
Nov 10, 2023
 Verified review
I asked the store a question. No response was received.
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address. Thank you for your understanding.
Aug 16, 2023
 Verified review
Delivery was really slow compared to other bike shops
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Answer by bike-discount.de/en
Aug 17, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Jul 6, 2023
 Verified review

Why bike discount bloked SHIMANO TO…

Why bike discount bloked SHIMANO TO AZERBAYCAN ???
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your feedback. We are happy to explain why there may be order restrictions on products in individual cases: Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe. For further questions, please feel free to contact us at any time via our contact form.
Jun 2, 2023
 Verified review
Rear wheel campagnolo bora wto 45 is not straight!!!
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Answer by bike-discount.de/en
Jun 6, 2023
Dear customer, thank you for your feedback. We apologize for the inconvenience. Unfortunately, we cannot find any communication in our system from you. Please contact us via our contact form or e-mail. Thank you for your understanding.
Oct 16, 2023
 Verified review
3 weeks after order and i didn’t receive the package
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.
Aug 15, 2023
 Verified review
please add phone number that is given by the client
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form.
Nov 6, 2023
 Verified review
Long delivery time without explanation or contact
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy the products you ordered.
Jun 30, 2023
 Verified review
Buy wheelset and front wheel missing adapter part
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Answer by bike-discount.de/en
Jun 30, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I saw that you have already contacted our customer service. Of course we will help you immediately. Thank you for your understanding.
Jun 1, 2023
 Verified review
Their returns policy leaves a lot to be desired .
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Answer by bike-discount.de/en
Jun 1, 2023
Dear customer, thank you for your order and the feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding.
Sep 25, 2023
 Verified review
Items as described. Slow and expensive delivery.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and feedback. We are sorry that our logistics partner took 2-3 days longer than expected to deliver to your more distant country. We are pleased that you are benefiting from our low prices and excellent selection. Unfortunately, in order to continue to offer you the best prices possible, we cannot offer free shipping to all countries. However, we regularly review our options and ensure that we offer fair conditions to our customers. Our shipping policy for your country of delivery can be viewed transparently on our website at any time prior to purchase. We would therefore like to thank you for your understanding and hope that you will enjoy the products you have ordered.
Jun 29, 2023
 Verified review
Bosch Kiox user manual was missing from delivery
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Answer by bike-discount.de/en
Jun 29, 2023
Dear Customer, thank you for your order and your feedback. We are truly sorry for the inconvenience. Unfortunately, I could not find any communication from your side in our system. Please feel free to contact us at any time so that we can help you further. We appreciate your understanding.