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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your feedback. We apologize for any inconvenience caused and will forward your information to the appropriate department. We are constantly working on improvements. If there is anything else we can do for you, please do not hesitate to contact us.
Jun 23, 2023
Verified review
Where are my stuff?
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review.
We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.
Dec 11, 2023
Verified review
Long time delivery
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Answer by bike-discount.de/en
Dec 11, 2023
Dear customer, unfortunately there were bottlenecks in our logistics chain due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Nov 12, 2023
Verified review
Hard return policy
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Answer by bike-discount.de/en
Nov 13, 2023
Dear Customer,
Thank you for your order and your feedback.
We are pleased that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair terms and conditions. You can view our return policy for your country of delivery on our website at any time before making a purchase. We ask for your understanding of our policy.
Jun 27, 2023
Verified review
Long delivery time
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Answer by bike-discount.de/en
Jun 27, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not satisfied with the delivery time. I have checked your information, unfortunately our logistics partner took two days longer than we stated. We kindly apologize and appreciate your understanding.
Jul 6, 2023
Verified review
So long shipping
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer,
thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.
Jun 2, 2023
Verified review
could be faster
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Answer by bike-discount.de/en
Jun 5, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Jul 30, 2023
Verified review
Hidas toimitus
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Answer by bike-discount.de/en
Jul 31, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not fully satisfied with the delivery. Is there anything else we can do to help you? Please do not hesitate to contact us if there is anything else we can do for you.
Jun 13, 2023
Verified review
Лесна поръчка
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 7, 2023
Verified review
Slow delivery
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Answer by bike-discount.de/en
Jun 7, 2023
Dear customer, unfortunately there were bottlenecks in our logistics due to strongly increased sales. The delivery time has increased slightly in some cases for individual customer orders. We apologize for any inconvenience this may have caused.
Aug 14, 2023
Verified review
DHL service
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Answer by bike-discount.de/en
Aug 15, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Dec 25, 2023
Verified review
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
Dec 17, 2023
Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Dec 15, 2023
Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Dec 11, 2023
Verified review
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with?
You are always welcome to contact us at any time via our contact form.
Dec 7, 2023
Verified review
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Dec 3, 2023
Verified review
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Answer by bike-discount.de/en
Dec 4, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
Nov 23, 2023
Verified review
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Nov 13, 2023
Verified review
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your feedback and enjoy your order.
Is there anything else we can do for you?
You are very welcome to contact us at any time using our contact form.
Nov 5, 2023
Verified review
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Answer by bike-discount.de/en
Nov 6, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
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