Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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Oct 29, 2021
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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23 hours ago
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2 days ago
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2 days ago
Delivery time was a few weeks longer until they could send my e-bike. When ordered it said that the bike is in stock. Other than that everything went well and bike was really good and superfast to assemble, I just installed pedals and turned the handlebar straight and tightened the screws.
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2 days ago
A star minus because they reply late to emails about something wrong in the order. They reply only after the order has been processed for packing, many days later. otherwise they are helpful and somewhat cheap.
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2 days ago
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2 days ago
For me BD is one of the best web site to buy all around the bike world in EEC.
Nothing special to add.
Takes two weeks to get ordered goods to Finland. Otherwise excellent service and huge range of bicycle spares and stuff.
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2 days ago
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2 days ago
How to find a cog was brilliant, choosing the number of theeths. Finding the right tire was more difficult because of the lack of filters that could be used.
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3 days ago
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Answer by bike-discount.de/en
3 days ago
Thanks for the feedback.
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3 days ago
Very good
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3 days ago
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4 days ago
All good but They changed double for delivery
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Answer by bike-discount.de/en
3 days ago
According to our internal review, you have been properly charged shipping costs only once. Please contact our customer service for further questions regarding your invoice.
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4 days ago
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4 days ago
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Answer by bike-discount.de/en
4 days ago
Danke für das Feedback.
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4 days ago
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4 days ago
The order was placed on 13/19/2022, the items were available in stock, but I only received the package on 28/09/2022, 15 days after purchase. This unacceptable delay was DHL related. I had to insist and send some complaints and emails to unblock the situation.
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Answer by bike-discount.de/en
4 days ago
Please excuse the significant delay. It is true, DHL took a very long time to deliver the package to you. But we also did not respond quickly enough to your request. Sorry
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4 days ago
Only negative thing is that item return has to be payed by customer in some European countries.
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