I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Reviews for bike-discount.de/en
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1 day ago
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Answer by bike-discount.de/en
20 hours ago
Dear customer, thank you for your review.
We are very sorry that the package was damaged in transit to your country of delivery! We are already in contact with you and will of course settle the matter. We kindly ask for your understanding. Of course, you are welcome to contact us at any time if you have further questions.
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1 day ago
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2 days ago
- Pros
Fast delivery.
Excellent quality.
-Cons
No debit card payment possible.
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2 days ago
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2 days ago
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Answer by bike-discount.de/en
20 hours ago
Dear customer, thank you for your review. We can understand your displeasure because you are eagerly waiting for your order. We packed the package within one business day and handed it over to our logistics partner. Unfortunately, the transportation time of the shipments to your delivery country take a little longer and we have no control over it. It is currently located at the airport. You are very welcome to contact us at any time via our contact form. We kindly ask for your understanding, thank you
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2 days ago
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2 days ago
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2 days ago
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2 days ago
Toimituksen nopeus kohtuullinen. Tuotteet oli kuvatun kaltaiset.
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2 days ago
Product was entirely different from photo
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Answer by bike-discount.de/en
21 hours ago
Dear customer, thank you for your feedback. We are sorry that it seems you were not completely satisfied. Unfortunately, we cannot find any request from you in our system. Can we help you? Please feel free to contact us via our contact form or by e-mail.
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2 days ago
They offer goods that are not in stock. My order has been cancelled.
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Answer by bike-discount.de/en
22 hours ago
Dear customer, thank you for your feedback. We update the availability of the items in our shop at regular intervals. For technical reasons, the update can sometimes take a little while. In individual cases, this can lead to you being able to order an item that is actually not in stock.
We apologise very much for this inconvenience. Thank you for your understanding.
Good prices and broad selection. Delivery quite fast.
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3 days ago
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3 days ago
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3 days ago
Sometimes very good prices, but also many times killed by the huge amount of shipping price and delivery times almost one week (sometimes more) to Portugal.
One of the items I received was clearly on an opened packaging, but it was on good condition (SKS airspy AV). If not for the shipping price I would certainly buy more from this seller.
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Answer by bike-discount.de/en
22 hours ago
Dear customer, thank you for your kind review!
We are really sorry that an item is apparently not in perfect condition.
Unfortunately, on the part of logistics partners to your country the costs of delivery are relatively high, but we calculate our shipping costs for our customers as tight as an economy allows. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Thank you for your understanding!
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