bike-discount.de/en
Reviews:

14,734 reviews in the last 12 months51,959 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Mar 26, 2024
 Verified review
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Reviews for bike-discount.de/en

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16 hours ago
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19 hours ago
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19 hours ago
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Slow warehouse performance leads to slow transport.
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Answer by bike-discount.de/en
19 hours ago
Dear customer, Thank you for your order and your review. We are sorry that you were apparently not satisfied with the delivery time to your country. We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
20 hours ago
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2 days ago
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2 days ago
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2 days ago
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Stock problem and slow refunding

With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting. Otherwise on previous orders I didn't had any issues and the items where well packed.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review. We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us. I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method. If you still need help, we will be happy to assist you at any time.
2 days ago
 Verified review
the dpd delivery is very bad, they do not do what is agreed per telephone. Please allow another delivery , eg ups, for a few euros more? the shop itself is good.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you very much for your order and your feedback. We are really sorry that there were difficulties with the delivery. Depending on the items ordered, you can often choose other logistics partners. I will also be happy to pass on your feedback internally. Please contact us if there is anything else we can do to help you, we are always happy to help.
2 days ago
 Verified review

Poor service DPD

Order two weeks ago. Still waiting.
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Answer by bike-discount.de/en
19 hours ago
Dear customer, Thank you for your order and your review. We are really sorry for the delay in shipping. I have just checked your details and could see that the shipment has received a new scan today. Of course, you are welcome to contact us via contact form, we will be happy to help you at any time.
2 days ago
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3 days ago
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Delivery last more than a week.
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3 days ago
 Verified review
Great price. Great product. Great shipping time, from there to here
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3 days ago
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3 days ago
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Good packing and fast delivery.
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3 days ago
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good price, delivery takes longer than Bpost.
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3 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your review and your order. Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
3 days ago
 Verified review
Nice bike and quick delivery, I bought a Radon bike, and think it’s misleading that prices on Radons and bikediscounts websites aren’t the same, feels a bit like being tricked!
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MI
Moniqie5 I.
Albergen
3 days ago
 Verified review
Nice prices, reliable shop. Communication about the delivery of my orders could be much better. Delivery time is too long. And I'd like an extra payment method like Ideal!
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3 days ago
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3 days ago
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