bike-discount.de/en reviews | Read 22,546 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

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1,065 verified reviews in the last 12 months

5 stars

87 %

4 stars

9 %

3 stars

2 %

2 stars

1 %

1 star

1 %

22,546 total reviews

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the most relevant positive review

9 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

10 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

7 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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9 months ago

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10 months ago

Answer by bike-discount.de/en

7 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

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(14)

4 months ago

There are product and order complaint inquiry, but it didn't seem to be a form for web questions, so I'll comment here. I have cookies set to OK, but the language reverts to German every time, which is really bad. Even if I am logged in, the language and currency is not set to what I have changed before, which frustrates me. so please improve this. It's the same in Chrome on Win and Safari on Mac.

helpful (1)

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4 months ago

I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.

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6 months ago

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6 months ago

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7 months ago

Jan V. from Ravels

Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.

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Answer by bike-discount.de/en

7 months ago

Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.

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7 months ago

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7 months ago

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7 months ago

Fast delivery service to Ireland.

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7 months ago

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7 months ago

Fast delivery and good price!

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7 months ago

hidetada s. from Kagoshima Japan

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7 months ago

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1,065 verified reviews in the last 12 months

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