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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
If you sell to some country, offer free returns. It is discrimination if you offer free returns only for some customers. Even more if customer pays €12,50 postage for small package.
Bike24 have free returns and €9,99 postage. They even return whole price included the postage to the customer.
bikemailorder do not offer free returns, but they somehow manage to have only €4,50 postage
You have better prices then bike 24, but not so much to be worth it, if I can't try on the clothes and return the ones that don't fit for free.
At least have a decency to announce no free returns somewhere as warning, before an order is placed. Not in *add-on, on end of FAQ as exclusion:
(*valid for the countries: Germany, Belgium, Denmark, France, Luxembourg, the Netherlands and Austria. Should you return goods to us on the basis of a revocation from a country not listed here, you will bear the shipping costs.)
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2 days ago
Verified review
Great choice, expensive clothes and shipping
I like great choice of articles.
I dont like;
Biking clothes is too expensive.
Shipping to countries outside of germany is too expensive.
Articles often dissapear from shop and sometimes waiting is too long to article become available again.
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2 days ago
Verified review
Prices are hard to find out, one price shown on the goods but when you check out the prices are corrected to higher prices, that is very annoying.
When asking support about why that is, no response at all, not good customer support. Besides that ok.
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Answer by bike-discount.de/en
2 days ago
Thank you for your order and your review.
We are sorry that you apparently had difficulty understanding the price display in our webshop. I have checked your details: unfortunately I can't find a request from you in our system. Perhaps you would like to contact us again via our contact form so that you use the correct address? However, I can already explain to you that orders must be processed with destination country tax. This means that the VAT of the country of delivery will be applied. It is best to enter your country of delivery on our website from the outset so that the correct price is displayed. If you have any further questions, we will be happy to help you at any time.
2 days ago
Verified review
delivery option for international order
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review.
We offer our customers shipping via various logistics partners, including abroad. I can already tell you that we are already planning another, very interesting, international shipping method for the future. If there is anything else we can do for you, we will be happy to help again at any time.
3 days ago
Verified review
Everything is great, only the lower price attracts people.
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3 days ago
Verified review
Great Bike OL Shop
Easy to order, good relation quality/ cost
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3 days ago
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3 days ago
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your review and your order! Is there anything else we can help you with?
You are very welcome to contact us at any time via our contact form.
3 days ago
Verified review
All is ok.
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4 days ago
Verified review
Need biger sortiment.Not everyting is evejebol.
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4 days ago
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5 days ago
Verified review
Good service
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5 days ago
Verified review
Nothing i purchasd some RC cycling shoes. At a great price.
Great communication, fast delivery. Kept me well informed.
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5 days ago
Verified review
Good products and reasonable prices. Returning the products should be free of charge at least from inside Europe.
The product had some small product. No about function but visual, probably lot of packaging and unpackaging.
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Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your feedback.
We are sorry to hear that you are not entirely satisfied with the packaging of the item. However, we hope you enjoy the products you ordered, and we are always happy to help.
6 days ago
Verified review
bonuses or discounts for
Some bonuses or discounts for long time clients would be appreciated
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6 days ago
Verified review
Great products and reasonable prices. The only reason I don't give 5 stars is because the shipping prices are very high. Overall I am quite satisfied with the products purchased.
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7 days ago
Verified review
So far excellent but delivery time about a week to France, which could be a bit better
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