bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
4 days ago
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4 days ago
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and for your feedback.
Is there anything else we can do for you? Please feel free to contact us at any time using our contact form.
4 days ago
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4 days ago
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XT Brakes not brand new
Ordered a new pair of XT Brakes and one of them was not brand new (maybe a return). This was the first time this happened and I hope it won't happen again. I had to cut the hose (was too short for my bike) and fit brand new ones. Bike Discount covered the new hose but the labour and mineral oil was on me.
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and review. We would like to apologize again for this error and the inconvenience it has caused you. I have checked your details: We are happy to have issued a refund for the faulty part. Please note that externally purchased materials must be approved by us before a refund can be issued. In many cases, we can send our customers replacement materials free of charge. We would like to thank you for understanding, and we will do everything we can to prevent this from happening again.
4 days ago
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and your review. We hope you enjoy the items you ordered.
If we can help you in any way, please feel free to contact us at any time using our contact form.
5 days ago
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5 days ago
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21 days later. Still waiting my parts. Gonna need refund soon. DHL has lost the package?
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Answer by bike-discount.de/en
4 days ago
Thank you for your order and your review.
We are very sorry for the inconvenience caused during shipping.
Our customer service will contact you again and offer you a solution.
Thank you for your patience and understanding.
5 days ago
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5 days ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do to help you?
Please feel free to contact us at any time using our contact form.
5 days ago
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5 days ago
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Need more payment options (Finland)
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review.
Would you like to give us more details about which payment methods you would like to use?
You are welcome to give us feedback via our contact form.
5 days ago
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5 days ago
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6 days ago
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6 days ago
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They used wrong delivery code for the shipment and the parcel couldn't be dispatched by DHL. They wouldn't send a new one but made me wait until the package was returned to them so they could resend it. Three weeks in and no delivery of the goods to me.
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review. We are very sorry that our logistics partner has apparently caused some inconvenience with the delivery. We have indeed been informed by DHL that the logistics partner has experienced problems with the routing code of the shipment.
Please contact us again so that we can offer you a solution straight away.
Thank you for your understanding and patience.
6 days ago
Verified review
Communication could be better
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and for your feedback.
Is there anything else we can do for you or would you like to tell us more details?
Please free to contact us at any time using our contact form.
6 days ago
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6 days ago
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6 days ago
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6 days ago
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Parcel got lost with DHL, but took pretty long before they wanted to send a new one.
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and your review. We are very sorry that there were apparently inconveniences with the delivery by our logistics partner.
I hope we have now been able to resolve your issue appropriately.
Please contact us via our contact form if you still need help.
Thank you for your understanding and patience.