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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I like the after sales service and problem solving by the employees.
Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
I have rated Bike-Discount several times with 5 stars. The latest purchase I have done unfortunately had an issue. The transporter I select among the presented options (DHL) haven’t deliver to my address, not even tried to do so. They went to an access point and notified me to pick-up the goods there. I had to go there, wait for opening time, ask for my parcel (quite large size) and carry it under falling rain walking back to my home. It was first time it happened. I sent DHL a complaint asking for explanation and they not even bother to answer me. Wrong, very wrong attitude and service, not direct responsibility of Bike-Discount but, being a DHL sized customer must claim a top service to regular customers like myself.
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Answer by bike-discount.de/en
Feb 1, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Jan 31, 2024
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Jan 31, 2024
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Jan 31, 2024
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Bike discount is a good webshop for all kind of bicycling parts. The prices are also sharp and the communication throughout messages and email is well done.
Although i have lately lots of problems with DHL whom is shipping for Bike-Discount. Bike discount is handling the problems well.
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