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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I'm English living on a Greek island and their service has been excellent. Great comms and super efficient.
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6 days ago
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6 days ago
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Return parcel to Finland. Returning items is too expensive now.
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
7 days ago
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7 days ago
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I ordered a bike and everything went great. The delivery time was long due to the spring season. The bike arrived home well packed. Comes with instructions on how to get the bike ready to ride. No complaints! - Finland
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7 days ago
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Send the package by DHL not by subcontractors! I got it after three weeks!
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us using our contact form.
I ordered the wrong size bike sues and expected the change will be free, but had to pay for transport. Everything els was good.
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7 days ago
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Description of the product was incorrect
Description of the product was not correct. And even after mailing twice they keep insisting it was correct (a hooked rim wheel, but it really was hookless).
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We naturally regret that you were not satisfied with a product and therefore had to make a complaint. Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
7 days ago
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7 days ago
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7 days ago
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8 days ago
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A lot of different products
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8 days ago
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
8 days ago
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Answer by bike-discount.de/en
7 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Improve to show accurate data about products you sell, after even mentioning the issue about wrongly data 3 years ago..we can still find( the same product wich i bought back then)issue! After 12 days of my payment of my purchase..i still didn't recieve anything..no update of what's happing or an aproximatly data/time of delivering. Aswel unless you've been one of the cheapest and fastest bike shop...became one of the more expensive and late and non communicative towards us the clients! After 2021 i didn't order anymore at bike-discount for those reasons, i bought in those years for around 1800 eur at other shops! No this is no good, after received my bike wich a bought 12 days ago i never again will buy anything again at bike discount ever! Bike discount isn't French or dutch its German, what happende with Gründlich? What happend at bike-discount in those years i was client it only became worse in general! Wake up call, iff you want me back to buy stuff at bike discount. BE THE DISCOUNT!
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Answer by bike-discount.de/en
8 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. You will receive the article shortly.
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