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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I asked the store a question. No response was received.
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Answer by bike-discount.de/en
Nov 13, 2023
Dear customer, thank you for your order and feedback. We are very sorry that you had an enquiry that was not processed. I have checked your details, and unfortunately I cannot find a request from you in our system. Could you please contact us again, so we can help you? You may wish to use the contact form on our website to ensure that you are using the correct contact address.
Thank you for your understanding.
Nov 10, 2023
Verified review
Everything was great but the package came torn apart
Everything was great, except the package came all torn apart, and glued with scotch tape :) and wasnt really a pretty sight :) Thank God, everything was connected to chain with plastic leash so nothing was missing like keys. Maybe it would be better to send it in a plastic bag then in paper box.
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Nov 10, 2023
Verified review
Registered customer a long time ago without having a discount to any of my orders..why i should be a log-in client since i don't get any price off??
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Nov 10, 2023
Verified review
Too slow for orders to be packed and delivered compared to others
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Answer by bike-discount.de/en
Nov 13, 2023
Thank you for your order and feedback. We are sorry that you were not completely satisfied. I have checked your details: You placed your order late on a Friday evening, outside of our opening hours. We handed it over to our logistics partner on Monday. Please note that we are unable to process orders over the weekend. We thank you for your patience and understanding. We hope you enjoy your order.
Nov 10, 2023
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Nov 9, 2023
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Nov 9, 2023
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Nov 9, 2023
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Nov 8, 2023
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Very fast delivery
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Nov 8, 2023
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Good products and fadt delivery
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Nov 8, 2023
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Nov 7, 2023
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Reasonable price and collection
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Nov 7, 2023
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Nov 7, 2023
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The price is unrivalled even when you add duty. What would improve the service would be the addition of duty at the shopping basket and therefore reduce price even further by not paying a handling charge at HMRC customs - other companies do this with great success
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Nov 7, 2023
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Excellent price and product
If you're willing to wait a week or two/three the products are fantastic, delivery perfect, quality excellent.
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Nov 7, 2023
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Nov 7, 2023
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Nov 7, 2023
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Goede service.
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Nov 7, 2023
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Triathlonist
Good price-quality, but shipment costs have raisen quite high.
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