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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Le velo est arrivé et tout va super bien .
Dommage que DHL ne téléphone pas pour prendre rendez-vous pour la livraison.
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Sep 15, 2023
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Sep 15, 2023
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Free returns within Europe
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer,
thank you for your order and for your review.
We are glad that you can benefit from our low prices and large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Sep 15, 2023
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Prince and produktio are excellent. Delivery to Finland took much time (32 days)
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Sep 14, 2023
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Sep 14, 2023
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Poor Customer service
Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier.
Had the same with another supplier and got a credit note inside 24 hours.
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and your review. We are very sorry that there were inconveniences in transit. I have checked your details and can see that our customer service is already in contact with you. Of course, we will now help you quickly. I will arrange for a prompt solution to your problem to be found now so that you do not have to wait any longer! Thank you for your patience and understanding.
Sep 14, 2023
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Best prices of products! Overpriced delivery
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Answer by bike-discount.de/en
Sep 15, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.
Sep 14, 2023
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Sep 13, 2023
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Sep 13, 2023
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Still charging €9.99 delivery when most others offer free delivery when you spend a certain amount
Your returns policy as I have said before is abysmal and needs to be addressed
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Answer by bike-discount.de/en
Sep 14, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns and free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers.
You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. Therefore, we kindly ask you to understand our practice.
I like the big assortment however i miss a few items of which i at this moment have no specific examples.
What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
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