bike-discount.de/en
Reviews:

14,360 reviews in the last 12 months47,512 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jan 26, 2024
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Jan 26, 2024
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Good website

Good price , very reliable Quick delivery To be recommended
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Jan 26, 2024
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Desta vez os artigos demoraram perto de um mês a chegarem. Pela primeira vez tentei devolver um artigo. Como não entendi como fazê-lo fui a um posto de recepção DHL tentar entender como fazê-lo mas não souberam me ajudar. Entretanto enviei um mail para a bike-discount que me informou que em Portugal tenho que fazer o envio por minha conta
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Answer by bike-discount.de/en
Jan 26, 2024
Dear customer, thank you for your order and for your review. We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore ask for your understanding of our policy.
Jan 25, 2024
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Fast and reliable delivery. Payment methode does not include iDeal though.
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Jan 25, 2024
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Jan 25, 2024
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Shipping is expensive No matter how amount of Euros you order for, shipping outside Germany always costs 8 EUR. I would love if there would be a certain number, where shipping becomes free
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Jan 24, 2024
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Jan 23, 2024
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Jan 23, 2024
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Jan 23, 2024
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Slow delivery via DHL....

The goods were left your stock quickly but the package was (and still) stuck with DHL for many days, w/o a good reason
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Answer by bike-discount.de/en
Jan 23, 2024
Dear customer, thank you for your order and your review. Of course we can understand that you would like to receive your shipment as soon as possible. However, please note the information in the shipment tracking. Unfortunately, there are delays in delivery to your country due to the current political situation. Of course, we are available for you at any time in case of further problems. However, we assume that the shipment will still be delivered to you properly once it has been processed by the logistics partner and transported to your country of delivery. The shipment has already been booked onto a flight. Thank you for your patience and understanding.
Jan 23, 2024
 Verified review

Great range and good prices.

Great range, good prices and the few times I've had to deal with costumer service always quick and polite.
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Jan 22, 2024
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Leider mittlerweile zu lange Lieferzeiten mit fehlenden Komponenten... Nachlieferung dauerte dann ebenfalls fast ne Woche und das Projekt konnte nicht zum eigentlichen Zeitpunkt vollendet werden. Konkurrenz aus Dresden mittlerweile schneller und besser....schade!
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Answer by bike-discount.de/en
Jan 23, 2024
Sehr geehrter Kunde, danke für Ihr Feedback. Ich habe Ihren Fall überprüft. Die letzten Bestellungen sind alle schnell gepackt und sind Ihnen zeitgerecht zugestellt worden. Es tut uns leid, dass Sie offenbar nicht vollständig zufrieden sind. Können wir noch etwas für Sie tun? Kontaktieren Sie uns gerne per E-Mail oder über unser Kontaktformular. Vielen Dank.
Jan 22, 2024
 Verified review
Good prices, but no free shipping and loyalty program
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Jan 22, 2024
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Competitive pricing, acceptable lead time for shipping, good product range. Customer service turnaround is disappointing. I logged a question and got zero response.
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Jan 22, 2024
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I ordered brake sram code rsc and was measing a part of brakes.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Unfortunately, I cannot fully understand the meaning of your feedback and cannot find any suitable communication with you in our system. Is there anything we can do to help you?In this case, please contact us again. We will be happy to help you at any time.
Jan 21, 2024
 Verified review

shipping cost to Slovenia…

you can lower shipping cost to Slovenia 15 €. If we compar it with shipping cost to Austria 5 €, someone would think slovenian living standard is at the Swiss level. But Slovenia is just few Kilometers further from Austria.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer, thank you for your order and for your review. We are pleased that you can benefit from our attractive prices. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before purchasing and take them into account when making your decision. We kindly ask for your understanding for our policy.
Jan 21, 2024
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Bike delivered as promised

Bike delivered in a reasonable time, perfectly packed, pre-assembled and as advertised.
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Jan 20, 2024
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I'm so disappointed, that you closed the shipping to Kazakhstan. Now I cannot order some good stuff for my bikes 😭
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Jan 19, 2024
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Jan 19, 2024
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