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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Good prices . Pay attention when you log in to the website, the tax is not defined as that of the destination country.
Only when you proceed to final payment do you know the total fees paid for each item without transportation.
Exemple:
Campagnolo - Zonda C17 shimano weelset ...........................359,99€
Item nº 20033962
Proceed to checkout .................................................................359,99€
Payment ( without transportation ) .........................................372,09€
Now allredy with the portugusese VAT ... When the customer logs in, they should be aware of their country of residence.
I’m British, on holiday in Slovenia and had to do a quick order for a part to be delivered to a hotel which had no link to me. Bike Discount.de have a great website which is well stocked but the process from accepting the order to shipping it is not quick. I never got the promised email which the T&C’s say is sent so that i can confirm the order before shipping and when i tried to cancel it was too late. Ultimately the package arrived in time and with the correct product. Price is competitive but not the best.
It’s a shame they don’t do large shipments to the UK anymore but we can thank those who voted for Brexit for that.
bike-discount.de/en customer
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Sep 8, 2023
Verified review
This time between payment and delivery is uncomfortable. Many people don't check email info on mobile phone. The best way is sending SMS or Wats'up/messenger info (day by day) : "your delivery is waiting". People are looking for fast buying in internet, so waiting for goods makes them wonder.
bike-discount.de/en customer
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Sep 8, 2023
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I really like the outlook and filters that the Bike-Discount website provides and as a loyal customer I spend hundreds of euros here every year. Downside: €4,49 for every order under €100. I often have items which are under €100 so I either wait to accumulate enough items to avoid this or search the item at a competitor. Result = bitterness over the fee and loss in sales for Bike-Discount.
bike-discount.de/en customer
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Sep 11, 2023
Verified review
Recomendo, mas...
Loja de confiança com um serviço rápido e eficiente.
Bons descontos mas (atenção) os preços incluem IVA a 19% e, para quem compra, fora da Alemanha deverá verificar o valor após aplicado o IVA do país de destino. Os descontos podem não ser tão grandes como parecem e, por vezes, o mesmo produto está mais barato noutras lojas online.
I like the big assortment however i miss a few items of which i at this moment have no specific examples.
What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
bike-discount.de/en customer
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3 days ago
Verified review
Everything went well with the order.
Good communication during the order.
They kept the dates provided, no delays.
The courier was a bit slow on the DE side and I had contacted bike-discount about it and they escalated with them.
The order was properly packed and arrived without any damage to the box or the fork.
Very happy with how everything went!
bike-discount.de/en customer
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7 days ago
Verified review
Great shop, lots of products. They ship fast and they always have the right stock available upon order. The only thing I would change is the categorization of product types depending on the bike type you have. Also, the shipping costs are huge for Greece relative to other countries in Europe.
bike-discount.de/en customer
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Sep 4, 2023
Verified review
It's a great shop. Has its flaws in customer service area though...
It's a great shop when it comes to the variety of goods, choice of parts/brands etc. However, the customer service sometimes lacks responsiveness. Some rather simple inquires take quite a long time to be answered. Their response time is slightly better when the communication is in German.
Purchased rockshox domain forks, 12 speed slx cassette, chain & a new chain ring, all for €600. Materials are all really good and delivery was quick. Cannot fault bike-discount.de really happy with my products. I have used them before and will definitely be using them again.
bike-discount.de/en customer
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Sep 8, 2023
Verified review
Mooie aanbiedingen en correcte levering. Maar helaas alles moeten retourneren wat overigens niet aan BikeDiscount lag. Maar Italiaanse maatvoering is niet altijd eenduidig. De retourzending werd vlot en keurig afgehandeld. Complimenten daarvoor en dat geeft vertrouwen.
I ordered a couple of expensive, high-end bike products (pedals & shoes). Not only did they sell them at a highly competitive price, but they were also delivered sooner than I expected, which was a real treat. Will definitely order from them again in the future.
bike-discount.de/en customer
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Sep 6, 2023
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Bike-Online shop was perfect, just need to change postage partner something instead of "itella" they are terrible. Postage from Germany took 2 days to Lithuania, and then they was arranging deliver 4-6 days while at last they just put it in post box...
bike-discount.de/en customer
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Sep 7, 2023
Verified review
High quality in a very good price
Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
bike-discount.de/en customer
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Sep 12, 2023
Verified review
Smooth purchase process and great prices
Smooth purchase process with accurate stock indicators, attractive pricing, reasonable shipping price within EU and relatively quick delivery.
Return costs could be improved as when returning less than €50 value, a customer cost is incurred.
bike-discount.de/en customer
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Sep 13, 2023
Verified review
Price of my new Garmin watch was unbeatable. I was weary of a shop selling at reduced prices, but I took a chance.
So glad I did, and I will be back for more in the future. Fast, effective, can pay with PayPal and quick customer service.
Bike discount is a great shop but they use DHL. I had a helmet delivered to Spain, they couldn't be bothered delivering it to my address, it was left after after they had had it 2 weeks in a shop 20 km away, a terrible delivery company
bike-discount.de/en customer
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Sep 18, 2023
Verified review
Bike-Discount is awesome. Delivery is fast, they have lots of inventory available, customer service is quick to respond, returns get processed quite fast.
I don't bother to look at any other store, just go directly there to buy bke stuff.
bike-discount.de/en customer
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Sep 15, 2023
Verified review
Best return system in the business...
Had to return part of an order... the process is so simple, I wish danish e-shops would learn from Bike Discount. Best, an by far the fastest, return system on the web. Money back to my account without any delays. Perfect once again :-)
bike-discount.de/en customer
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Sep 12, 2023
Verified review
Very good prices.
Serious company.
What I really like is that most of the prices are really good, so I don't need to look anywhere else and I buy everything from the same shop!
Thanks a lot and keep doing like this!
Uber alles!
Claudio.
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