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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Mixed experience with the company.
I have ordered some bike parts on 19th July, they dispatched it quite quickly, and it was handed over to delivery company DHL the 21st July.
The parcel has arrived to DHL export center in Feucht the next day. So far so good.
But the latest update was on 23 July, that the parcel was on its way to destination country.
It has been over 2 weeks, when I finally had enough and reached out to customer service. They answered the next day and they are investigating my lost parcel as of now. I hope the issue gets resolved soon and I either receive my parcel or getting reimbursed for my purchase.
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Answer by bike-discount.de/en
Aug 11, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience.
Your issue has been reported, and is being processed. We will get back to you as soon as possible. Until then, we ask for a little patience.
Dec 20, 2023
Verified review
Poor bike assembly
Bike shipping was fast and it was well protected.
However, bike assembly qualty was unacceptable:
- steerer tube was too long - top cap rested on the steerer itself instead of stem/spacer which made headset bearing adjustment impossible
- bottom bracket was not fully pressed into the frame - one of the cups was skewed which resulted in high crankset drag
- cables are way too long
- gears were not properly adjusted
- inner tubes were twisted inside tires...
This was definitely not ride-ready bike and the loose headset was just dangerous. Bike required some significant effort to fix all the issues.
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Answer by bike-discount.de/en
Dec 21, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
May 17, 2023
Verified review
Delivery was delayed significantly. Our delivery address was changed between entering it on the Bike-Discount store website and its arrival in the DHL database. This meant that the package could not be delivered. When I approached Bike-Discount, I was told that I should wait at least a week before they could contact DHL. After a week had passed, I was then told that my address was not appropriate for delivery, though it had originally be entered correctly on the Bike-Discount website.
It seems to me that Bike-Discount should work with DHL to improve the service of handling orders in this way.
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Answer by bike-discount.de/en
May 17, 2023
Dear customer, thank you for your feedback and for your order.
We are sorry that there seems to have been difficulties with the delivery. We really want to apologize for that. I have forwarded your feedback to the relevant department so that we can improve. We appreciate your understanding, and we hope you enjoy the items you ordered.
Sep 5, 2023
Verified review
I've bought cycling equipment on 3 occasions and had no problem with 2, however one order was lost. I do not know what happened to this day, the store is blaming the courier and the courier is blaming the store. I had to chase both and got little help from the customer service team. I was sent from one person to another and after a month I was told to apply for a refund , in writing! When everything works, the store does what it's supposed to, but when you encounter an issue you' re alone.
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Answer by bike-discount.de/en
Sep 6, 2023
Dear customer, thank you for your order and feedback. We are of course very sorry that our logistics partner seems to have had difficulties with the delivery. I have checked your details and see that we have subsequently delivered the item to you. Of course, we are always happy to help you with any difficulties that may arise. However, please understand that we have had to make enquiries with our logistics partner, and they require a sworn statement, that the shipment was not delivered. We appreciate your understanding and your patience.
Jun 14, 2023
Verified review
Wrongly advised by BD
I’m a bit disappointed that I requested help via the contact us on the website and I bought the exactly part the person asked me to and unfortunately it was the wrong part. I found out how hard it is to return an item and the worse part, I was told I have to pay for the item to be returned from Ireland to Germany as well pay another 10 euro to deliver another part, this time the correct one. It would be a surprise but BD should have stepped in and assumed the mistake as helped me out.
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Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for your order and your review.
We are sorry that the item was not the right one after all. Nevertheless, we kindly ask for your understanding that we can not always advise suitable. The consultations are always dependent on the information that we receive from the customer, and it is missing in individual cases also once crucial aspects to be able to advise appropriately. Unfortunately, we do not offer a return label for your country of delivery. However, I could see that we have accommodated you with the cancellation period so that you can return the item from another location with cheaper postage.
Thank you kindly for your understanding.
Sep 8, 2023
Verified review
Ordered a wheelset, got wrong rear wheel
Ordered a wheelset, rear wheel was from different wheelset. To get what I ordered , I need first return wrong rear wheel, wait that shop handles my return and wait that they send correct item for me. First delivery lasted 1,5 weeks, now wrong wheelset is back again in the store (took 1 week). So I expect that I have a wheelset in my bike in riding condition takes total over 1 month :(
No excuses, I have nor heard that they will compensate this for me etc...
First and last order.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your review.
We are of course very sorry for the inconvenience and would like to deeply apologize for this. Please understand that we usually have to receive the faulty item first so that we can check it before we can send a new item. I have checked your details and could see that the replacement item is already on its way to you.
Thank you for your patience and understanding.
If we can still help you in any way, please feel free to contact us again at any time.
Oct 8, 2023
Verified review
Huge 35% additional cost to goods ordered in form of Customs charges which added to final total made it far cheaper to order in UK. It also took 5 weeks to arrive due to customs delays via their delivery company. This is not directly Bike Discounts fault but UK customers should be made aware of potential delivery delays due to customs and big additional expenses to their goods.
I have contacted Bike Discount Support team to express this but as yet 6 days later, no response
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Answer by bike-discount.de/en
Oct 9, 2023
Dear customer, thank you for your order and your review. Of course, we can understand that the circumstances are inconvenient for you, and we are very sorry for this. However, as you have already written yourself, we have no influence on the customs processing in your country of delivery.
I have initiated the processing of your enquiry internally, and you will receive a reply from us shortly. We apologise for the delay.
Thank you for your patience and understanding.
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible. Very sad (and shameful) for a company claiming to offer the lowest price.
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Answer by bike-discount.de/en
Nov 7, 2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.
Jul 13, 2023
Verified review
deception
If you sell goods with DHL shipment then send it with DHL not some other shipping company.
I had shipped to me one order last year and one this year, that I payed for DHL shipment still I got them delivered from post service that charge extra and took long long time to delivered. This was not mention at the ordering web page.
When I order from Amazon then I pay for DHL shipment and get delivered from DHL in short time, with no extra charge except the tax.
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review.
We are sorry that there was any inconvenience. We would like to explain the following: We ship (among others) with DHL and in this case the shipment is handed over at the border to the local post office for further delivery. If DHL brings the shipment to the door, it is an order with DHL Express. We do not currently offer this, but this is in planning. The "fees" you have paid will probably be customs duties, which are payable when ordering to your country of delivery. This is required by law, and we point this out on our homepage. We therefore kindly ask for your understanding. Is there anything else we can do for you? If you have any further questions or suggestions, please do not hesitate to contact us.
Jun 19, 2023
Verified review
Poor communication. The delivery date is well overdue (at the time of this rating requested by Trusted Shops, the bike hasn't arrived yet, so I can't rate anything else). Upon enquiry, only a standard template email was received, nothing specific. If I had known that the delivery would take so long, I would have bought from the local official store where the price was the same and I would use the bike already a couple of weeks ago.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review.
Unfortunately, due to holidays and a high volume of orders, we were temporarily a little behind with processing. Since we know that you are waiting with anticipation for your ordered bike, we are of course very sorry for the inconvenience. I have just checked your case myself and could see that your order has now already been transferred to the logistics partner and is already on its way. Thank you very much for your patience, and we wish you much joy with the ordered bike! If there is anything else we can do for you, please do not hesitate to contact us at any time.
Sep 8, 2023
Verified review
How loyal customers are recognized
The collection of parts that you deliver is quite wide. It consists of mainly good quality items. Hopefully high quality ebike lights from Lupine could be added. Delivery to Finland has taken usually more than a week which is few days more than some other german competitors of yours. From loyal customer point of view it would feel good to be recognized somehow if you buy certain total value of items during 12 months for example.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your detailed and appreciative feedback. We are delighted that you are so satisfied with our product range and quality. I will be happy to pass on your suggestions to the appropriate department. I hope you enjoy your purchase and best regards.
Oct 1, 2023
Verified review
Another product was delivered instead of the ordered one
I ordered and paid for a product for 179.95€ I was sent another product for 44.95€, I guess my order was sent to someone else. Inside the original box of my order was a completely different product - Rain combo jersey men's Orbit Blue. I ordered the Assos Mille GTS Spring Fall C2 - Bib Shorts from which only the box came)) Now I need to exchange, which is my additional cost of money and time for return shipping and back to me.
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review.
We are deeply sorry that there seems to have been a mistake, and we apologize for the inconvenience. I have checked your information, our customer service is already in contact with you, and we will of course help you further.
(May we give you a friendly advice: maybe you should delete the pictures containing personal data of you from the rating, as they are publicly viewable).
Please feel free to contact us at any time if you have any queries, we are always happy to help. Thank you for your understanding.
Oct 2, 2023
Verified review
It usually works, but.
I´ve ordered several times and the orders have arrived in time and without trouble but in this case, no. And a big no! I don´t think it´s Bike Discounts fault but DHL just sends the package in a loop in Germany. It doesn´t inspire confidence in further orders. It´s soon been a month since the order and for the past 2 weeks the package just travels around in Germany. Back and forth between Hamburg and Neumünster...
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Answer by bike-discount.de/en
Oct 2, 2023
Thank you for your review.
We are really sorry for this inconvenience. Indeed, our logistics partner seemed to have problems. We have done everything in our power to ensure that your package is now processed appropriately. I have checked your details: You can see in the tracking that a new status has now been assigned. The package is now finally on its way to the recipient region.
We sincerely apologize for the delay. Of course, we are still happy to assist you at any time if you have any further questions.
Jan 4, 2024
Verified review
The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikediscount again.
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Answer by bike-discount.de/en
Jan 8, 2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.
May 25, 2023
Verified review
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
Jan 9, 2024
Verified review
Delivery was quick but they don't offer free return/excange of wrong items so i had to pay 3 times for the delivery for the same item. (1st order, return of item, 2nd order of same item).Needed to reorder and repay again the same item instead just after receiving returned goods from me send back the item in another size, avoiding double payments and refunds. Too much problems and time consuming.
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Answer by bike-discount.de/en
Jan 9, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Croatia for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Nov 25, 2023
Verified review
Add possibility to international courier.
Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty.
It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
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Answer by bike-discount.de/en
Nov 27, 2023
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
Jul 12, 2023
Verified review
Bad feedback.
Big shop, good choice, But bad feedback. Very bad.
Letters often do not respond, or respond late for several weeks.
(I asked questions several times before buying.)
3.07 received a E-bike with defects during transportation.
Posted by a letter with a problem 4.07.
There is no response to the state of 12.07.
P. S. Waiting for an answer to the letter with a problem.
Best regards
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Answer by bike-discount.de/en
Jul 13, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience.
I have checked your details. Apparently your contact was lost due to a system error on our part, we would like to apologize to you very much! Of course we will help you further. I have forwarded your request directly to the appropriate department and we will contact you as soon as possible. Thank you for your patience and understanding.
Jul 16, 2023
Verified review
Poor packaging but competitive prices
Poor packaging in combination with "bike discount" in big letters on the tape is inviting thieves to take valuables out of the box. On a previous order, my package just disappeared in transit and it took over 2 months to be reimbursed.
Prices for components are still very competitive.
in conclusion: good for components, but to be avoided for valuables like gps devices or watches.
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. I will be happy to pass on your feedback internally. May we help you in any way`You are very welcome to contact us at any time if there is anything else we can do for you.
Jun 15, 2023
Verified review
Ordered Shimano received Clarks
Advertised bike setup included Shimano BR-MT200/UR300. Received Clarks Clout 1.
Sellers response: "Due to the Covid-19 pandemic and the associated ongoing disruptions in global supply chains, individual illustrations and equipment lists may differ from the delivered bicycles. The manufacturer reserves the right to replace certain components with qualitatively equivalent ones."
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Answer by bike-discount.de/en
Jun 15, 2023
Dear customer, thank you for the order and the evaluation.
We are sorry if you were not completely satisfied. We can assure you that we ourselves are not satisfied with the situation, but unfortunately it is beyond our control to influence this. Therefore, we already point out this fact to our customers on the article. We kindly ask for your understanding. Is there anything else we can do for you? Feel free to contact us at any time if we can still be of assistance.
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