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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
This time between payment and delivery is uncomfortable. Many people don't check email info on mobile phone. The best way is sending SMS or Wats'up/messenger info (day by day) : "your delivery is waiting". People are looking for fast buying in internet, so waiting for goods makes them wonder.
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Sep 8, 2023
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I really like the outlook and filters that the Bike-Discount website provides and as a loyal customer I spend hundreds of euros here every year. Downside: €4,49 for every order under €100. I often have items which are under €100 so I either wait to accumulate enough items to avoid this or search the item at a competitor. Result = bitterness over the fee and loss in sales for Bike-Discount.
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Sep 2, 2023
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Excellent bike stuff.. really impressed.
Picked up cycling pedals and shoes this time. Very good prices, lots of quality discounted items, shipping quick and well packed. Will buy again and would highly recommend. The only little issue that could be improved is making it easier to amendment orders when payment has been made but prior to shipping. International phone call required presently. Returns incur usual charges.
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Aug 28, 2023
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Communication is very good. Everything was perfect. Actually, the item did not arrive because of a Romania in local notoriously bad courier company.
Bike Discount had a very professional directive and quick simple reaction try to solve the problem I’m finally reimbursed the value of the commended goods five star service from every point of you.
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13 days ago
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Recomendo, mas...
Loja de confiança com um serviço rápido e eficiente.
Bons descontos mas (atenção) os preços incluem IVA a 19% e, para quem compra, fora da Alemanha deverá verificar o valor após aplicado o IVA do país de destino. Os descontos podem não ser tão grandes como parecem e, por vezes, o mesmo produto está mais barato noutras lojas online.
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Aug 31, 2023
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I am truly impressed
Great selection, easy purchase and delivery. I did receive a tire that had a manufacturing issue, I contacted Bike-Discount.de and they immediately sent a replacement so I was ready for race in the weekend. I am truly impressed by their level of service and loyalty to customers.
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Sep 8, 2023
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Mooie aanbiedingen en correcte levering. Maar helaas alles moeten retourneren wat overigens niet aan BikeDiscount lag. Maar Italiaanse maatvoering is niet altijd eenduidig. De retourzending werd vlot en keurig afgehandeld. Complimenten daarvoor en dat geeft vertrouwen.
great bang for your buck! Good prices and quick dispatching. Other services I do not know, since all products were flawless.
Minor item is the transition from German to Dutch transport, in terms of traceability. But that is hardly something influenced by Bike-Discount.
I ordered a couple of expensive, high-end bike products (pedals & shoes). Not only did they sell them at a highly competitive price, but they were also delivered sooner than I expected, which was a real treat. Will definitely order from them again in the future.
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Sep 6, 2023
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Bike-Online shop was perfect, just need to change postage partner something instead of "itella" they are terrible. Postage from Germany took 2 days to Lithuania, and then they was arranging deliver 4-6 days while at last they just put it in post box...
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11 days ago
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Price of my new Garmin watch was unbeatable. I was weary of a shop selling at reduced prices, but I took a chance.
So glad I did, and I will be back for more in the future. Fast, effective, can pay with PayPal and quick customer service.
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6 days ago
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Bike-Discount is awesome. Delivery is fast, they have lots of inventory available, customer service is quick to respond, returns get processed quite fast.
I don't bother to look at any other store, just go directly there to buy bke stuff.
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8 days ago
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Best return system in the business...
Had to return part of an order... the process is so simple, I wish danish e-shops would learn from Bike Discount. Best, an by far the fastest, return system on the web. Money back to my account without any delays. Perfect once again :-)
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12 days ago
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Very good prices.
Serious company.
What I really like is that most of the prices are really good, so I don't need to look anywhere else and I buy everything from the same shop!
Thanks a lot and keep doing like this!
Uber alles!
Claudio.
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Sep 9, 2023
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Unbeatable prices for bicycle spare parts, wide selection, everything is in stock and ships fast. Bike-Discount is the default shop for me. I also use it to double-check prices if I buy something from local shops. I am living in Estonia.
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Sep 8, 2023
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Great product availability with great prices. Wish that you ship internationally with courier companies and do not send used or items in bad conditions such as cloth or powermeter. And please, have a phone number available for inquiries
Excellent range of bikes/components etc. Fast delivery and good communication. Prices are hard to beat and service is very responsive. Website is easy to use. I have no relationship with this company.
It just all works well!
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10 days ago
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great platform with a user friendly platform, I sold two bikes within a 10 days and everything went smoothly from the packing instruction videos to the free courier collection to the rapid,secure payment. highly recommended
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Sep 6, 2023
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Good prices, transparent web page, fast delivery.
Maybe you shall search for an option to reduce the cost of postage for smaller purchases (Your postage is higher in comparison with other bike part online sellers)
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Aug 30, 2023
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Very positive response from staff when queried, delivery always on time , online store has most what one needs for mountain biking, and prices are very very competitive.
Do better ! Reduce prices further !!!!!!
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