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Reviews:

Dear customer, thank you for your review and your order! We are sorry that there seems to have been a delay. Please contact our customer service so that we can help you. Thank you for your patience.

Dear customer, thank you for your order and your review. We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts. We thank you kindly for your understanding.

Dear customer, thank you for your order and your review. We usually process orders very quickly. Apparently the delivery took a little longer this time, so we apologise very much for the inconvenience. We appreciate your patience and understanding.

Thank you for your order and your review. I have checked your details: We are sorry that the delivery of your order took one day longer than we stated in the delivery time. Please contact us about the faulty item. We will of course help you further. We appreciate your patience and understanding.

Dear customer, thank you very much for your order and feedback. It is nice that you are so satisfied with us. We are all the more sorry that the delivery was so unsatisfactory in the end. We hope you enjoy the items you have ordered. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. I have checked your information. We have already handed over your order to our logistics partner the following day. Unfortunately, it took them a little longer to deliver the package to you. We are very sorry for the inconvenience caused. A tip: with us you have the choice between different shipping companies, it may be advisable to choose a different one in your region next time. Thank you for your patience and understanding.

Dear Customer, Thank you for your order and your review. We are sorry that it took a little longer this time. I have checked your details: we handed your order over to our logistics partner on the same day. Unfortunately, it seems to have taken them a little longer to deliver to your country, and we apologise for that. Thank you for your patience and understanding.

Dear Customer, thank you for your order and feedback. Please accept our apologies for any inconvenience. We explicitly and transparently state in our terms and conditions that there may be costs associated with customs clearance, and we also provide the source where you can obtain more detailed information. The cost of customs clearance depends on a number of factors, including the fees charged by the authorities in the country of delivery. Please understand that it is not technically possible for us to calculate these in advance for each case. Thank you for your understanding.

Dear customer, thank you for your order and your feedback. We are pleased that you were apparently satisfied with the goods and the delivery. We are required to process the order destination country taxed. The prices can only be displayed appropriately before checking out if you have selected the corresponding delivery country or are logged in to your customer account. Hopefully we were able to help you with this information. If you have any further questions or comments, please do not hesitate to contact us.

Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we unfortunately cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our return conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our policy.

Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our approach.

Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. We kindly ask for your understanding: You will find the return conditions transparently displayed in our shop. We assure you that we offer our customers fair conditions. Unfortunately, we cannot offer free returns for every country of delivery. However, we regularly check the possibilities and adjust our conditions. Thank you for your understanding.

Dear customer, thank you for your order and your comment. Unfortunately, we cannot offer free returns for all delivery countries. If it is a justified complaint, we will of course bear the cost of the return. We inform our customers transparently about our return conditions on our website, so we kindly ask for your understanding.

Dear customer, thank you for your order and your review. We are sorry that there has obviously been some inconvenience. I have checked your details and unfortunately cannot understand exactly what the problem could be. Is there anything we can do to help you? Please do not hesitate to contact us at any time.

Dear customer, thank you very much for your order and your review. We have packed your order within a short time and handed over to our logistics partner. Unfortunately, the transport route and delivery then indeed took longer. We are really sorry for the inconvenience. However, please also take into account that the shipment is sent to a country very far from us and several means of transport are used until delivery. We appreciate your understanding.

Dear customer, thank you for your order and your review. We are very sorry that we obviously could not fully satisfy you. Is there anything else we can do to help you, or would you like to tell us in more detail what did not satisfy you so that we can improve? Please contact us at any time, we are happy to help.

Dear customer, thank you for your order and your review. We are sorry that there seem to have been technical difficulties. I have checked your information straight away. The contact form responded flawlessly and quickly in the test. Could it be that you may need to clear cookies and old data in your browser to make it respond faster? Either way, if we can still help you in any way, please feel free to contact us at any time. Thank you for your understanding.

Dear customer, thank you for your order and your review. I have reviewed your case. We are of course sorry that you have experienced any inconvenience with the product you ordered. Unfortunately, it is necessary for you to send us a defective product so that we can process the warranty claims. We appreciate your understanding.

Dear customer, thank you for your order and your comment. I have checked your details. We did indeed take a little longer due to a regional holiday and a high volume of orders, but we are usually faster. However, we have now made up for the delay. We apologise and thank you for your patience. If there is anything else we can do for you, please don't hesitate to contact us at any time.

Dear customer, thank you for your feedback and your order. Our return conditions for your country of delivery can be found transparently on our website before the purchase. We therefore kindly ask for your understanding.