bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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2 days ago
 Verified review
perfect
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2 days ago
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Quick postage and excellect customer service

Quick postage, excellent customer service (I had to contact about an out of stock item, they responded very quickly). Will buy again!
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2 days ago
 Verified review
it was easy and fast product was in perfect condition and correct
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2 days ago
 Verified review
Quality products at great prices. Fast dispatch. Very happy with my purchase.
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2 days ago
 Verified review
Fast delivery
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2 days ago
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2 days ago
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Quick order processing and dispatch. Item, however, appears to be old stock and white possibly used as a demo item (signs of minor wear and and damage).
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Answer by bike-discount.de/en
8 hours ago
Dear customer, thank you for your order and your review, we are really sorry for the inconvenience caused. We only sell the product you have purchased as new, so the article should not show any signs of use. I have checked your details: Unfortunately, I could not find any personal communication from you in our system. May you please contact us so that we can help you further? Thank you for your understanding.
2 days ago
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2 days ago
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2 days ago
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Good prices,fast delivery.
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2 days ago
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2 days ago
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2 days ago
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2 days ago
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Items as described, fast shipping
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2 days ago
 Verified review
great prices for excellent bike parts. maybe there could be a little lower price for delivery in EU. 10e would fit better.
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2 days ago
 Verified review
Product as described ! Good price !
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KH
Koen H.
Haacht, Belgien
2 days ago
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2 days ago
 Verified review
Reasonably quick shipping to Canada. Competitive pricing.
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2 days ago
 Verified review
Ok👍
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2 days ago
 Verified review
I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
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Answer by bike-discount.de/en
8 hours ago
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience. I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.