bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Sep 26, 2023
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Sep 26, 2023
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Comprehensive product range. Good filters to search.
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Sep 26, 2023
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Sep 26, 2023
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Good helpdesk very client orientated. My prefered bikepart shop!
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Sep 26, 2023
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Good prices timely delivery and broad assortment
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KD
Kris D.
Oostende
Sep 26, 2023
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Lots of products at good prices
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Sep 26, 2023
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Sep 26, 2023
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Is super shop
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Sep 26, 2023
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👍

Snelle levering en mooie prijzen
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Sep 26, 2023
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Customer service has to improve ...
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Answer by bike-discount.de/en
Sep 28, 2023
Dear customer, thank you for your order and your review. We are sorry that it seems that we could not fully satisfy you. I have checked your information: we have offered you several solutions. Unfortunately, we cannot offer an advance replacement in every case. We need the defective item to be able to check this item for the claimed defect. Thank you for your understanding.
Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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A good solution

Price where lower than average website, delivery was fast with tracking and without any fuzz.
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Sep 26, 2023
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good prices and availability
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Sep 26, 2023
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Fast delivery of a compatible stand for my Stromer and much cheaper
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Sep 26, 2023
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Sep 26, 2023
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Sep 26, 2023
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Great selection

Always quick delivery, great selection and competitive prices. They also carry hard to find older replacement parts.
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Sep 26, 2023
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Sep 26, 2023
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Items as described , fair prices, satisfied with purchase.
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