Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
bike-discount.de/en customer
Report review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Great shop. Easy to deal with and large selection.
bike-discount.de/en customer
Report review
3 days ago
Verified review
Was needing a part fast, got it in time. Thanks!
bike-discount.de/en customer
Report review
3 days ago
Verified review
Quick dispatch but awaiting product from customs nearly one month from date of order.
The service is good leaving the country but unfortunately item is in UK customs and cannot comment on product or what the amendment has been made to comment on service.
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review.
We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.
bike-discount.de/en customer
Report review
3 days ago
Verified review
bike-discount.de/en customer
Report review
3 days ago
Verified review
bike-discount.de/en customer
Report review
3 days ago
Verified review
Reliable, fast, vast choice
.
bike-discount.de/en customer
Report review
3 days ago
Verified review
bike-discount.de/en customer
Report review
3 days ago
Verified review
bike-discount.de/en customer
Report review
3 days ago
Verified review
No hassle transaction. Had my orders delivered to Ireland in a week. All products are spot on.
bike-discount.de/en customer
Report review
3 days ago
Verified review
Another product was delivered instead of the ordered one
I ordered and paid for a product for 179.95€ I was sent another product for 44.95€, I guess my order was sent to someone else. Inside the original box of my order was a completely different product - Rain combo jersey men's Orbit Blue. I ordered the Assos Mille GTS Spring Fall C2 - Bib Shorts from which only the box came)) Now I need to exchange, which is my additional cost of money and time for return shipping and back to me.
Answer by bike-discount.de/en
2 days ago
Dear customer, thank you for your order and your review.
We are deeply sorry that there seems to have been a mistake, and we apologize for the inconvenience. I have checked your information, our customer service is already in contact with you, and we will of course help you further.
(May we give you a friendly advice: maybe you should delete the pictures containing personal data of you from the rating, as they are publicly viewable).
Please feel free to contact us at any time if you have any queries, we are always happy to help. Thank you for your understanding.
bike-discount.de/en customer
Report review
3 days ago
Verified review
bike-discount.de/en customer
Report review
3 days ago
Verified review
bike-discount.de/en customer
Report review
3 days ago
Verified review
Prices are always great and quick sending to holland,
And they have everything for a MTB i could wish for
bike-discount.de/en customer
Report review
3 days ago
Verified review
Always perfect
bike-discount.de/en customer
Report review
3 days ago
Verified review
Very nice variety, correct pricing, great browsing in site. I would like more variety in bike offers
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.