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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I ordered a package from the company on September 2nd from Hungary, which was handed over to DHL on the 5th, then the next day on the 6th I received the last notification, which was more than two weeks ago! Since then, the order status has not been updated, the package is still in Germany. I wrote to them again on Wednesday but have not yet received a reply. There is no indication anywhere on Bike-Discount's website that it can take that long. I already ordered from another German webshop and received it within a few days. I'm still waiting, though not with much hope. Hopefully it will arrive at some point. For me, in this form, this transaction has been a disappointment so far. The company has great prices, the selection is huge, that's why I'm sorry that it's turned out like this so far.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are very sorry that there seem to be delays in shipping with our logistics partner. I could see that our service department is already in contact with you. Now I will arrange for an investigation to be initiated. Of course, I would like to assure you that we will help you in any case. Thank you for your understanding and patience.
Very faster delivery
Lange portfolio of stock producten
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Sep 23, 2023
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Sep 23, 2023
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Sep 22, 2023
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Sep 22, 2023
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Excellent service and fast delivery.
Always happy to order from bike discount!
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Sep 22, 2023
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Always great and fast!
Box quality could be a bit better (thicker cardboard)
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Sep 22, 2023
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Good product, bad delivery service
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. The delivery to your shipping country located further away took 1-2 days longer than expected. For this we apologize and thank you for your patience. We hope you enjoy the articles you ordered.
Sep 22, 2023
Verified review
Will be buying again from this shop
good prices, quick delivery, all okay, will buy again
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