bike-discount.de/en
Reviews:

14,312 reviews in the last 12 months50,182 total reviews  

4.80
Excellent

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Certified since: Jun 7, 2022
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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jun 19, 2023
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Great shop, fast shipping
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Jun 19, 2023
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RF
Jun 19, 2023
 Verified review

Excellent supplier of components and spares

They always have a good stock of components difficult to find in the UK. I make a large purchase so the shipping cost is OK and the shipment arrived in good time. Tax and duty to pay at the border now, thanks to the Brexit catastrophe.
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Jun 19, 2023
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Jun 19, 2023
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Jun 19, 2023
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Best on-line bike shop

Best on-line bike components and parts shopping store
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Jun 19, 2023
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Jun 19, 2023
 Verified review
Poor communication. The delivery date is well overdue (at the time of this rating requested by Trusted Shops, the bike hasn't arrived yet, so I can't rate anything else). Upon enquiry, only a standard template email was received, nothing specific. If I had known that the delivery would take so long, I would have bought from the local official store where the price was the same and I would use the bike already a couple of weeks ago.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. Unfortunately, due to holidays and a high volume of orders, we were temporarily a little behind with processing. Since we know that you are waiting with anticipation for your ordered bike, we are of course very sorry for the inconvenience. I have just checked your case myself and could see that your order has now already been transferred to the logistics partner and is already on its way. Thank you very much for your patience, and we wish you much joy with the ordered bike! If there is anything else we can do for you, please do not hesitate to contact us at any time.
Jun 19, 2023
 Verified review
gud job perfect products
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Jun 19, 2023
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Jun 19, 2023
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Jun 19, 2023
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Jun 19, 2023
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Jun 19, 2023
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Fast delivery and always very accurate support!
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Jun 19, 2023
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Jun 19, 2023
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Best expereience
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Jun 19, 2023
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Jun 19, 2023
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Easy to use website with plenty of products available. The gravel bike shoes that I got are of high quality and fit perfectly (MAVIC) The only small complaint is that the length of delivery 🚚. It took a little too long to arrive.
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Jun 18, 2023
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Jun 18, 2023
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