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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Massive assortment
On time deliveries and I don’t shop around for better prices. Even if these are possibly even a bit more than I might find elsewhere- on the whole the cost-value is great and it’s not worth my time.
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Super
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Jun 13, 2023
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Jun 13, 2023
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What I ordered, I got it. The KS Eten dropper still working after 2 weeks and 100km, for CC is ideal. Stiff and simple
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Full stor and quick deliver
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Jun 13, 2023
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Charged me for a return, despite advertising free returns
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. The total amount of your return was less than the amount that qualifies for free return. On our homepage we inform transparently for our return conditions. Thank you for your understanding.
Jun 13, 2023
Verified review
Лесна поръчка
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Answer by bike-discount.de/en
Jun 14, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
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