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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
everything else went well, but the delivery at the end of Finland sucks. the last 20 km took a week
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you very much for your order and feedback. It is nice that you are so satisfied with us. We are all the more sorry that the delivery was so unsatisfactory in the end. We hope you enjoy the items you have ordered. Thank you for your patience and understanding.
Jul 19, 2023
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Jul 19, 2023
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Jul 18, 2023
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Always best price, you can find all good products and fast delivery
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Jul 18, 2023
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Jul 18, 2023
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acceptable prices and selection but of course i haven´t any experience in how well their costumer service works in case of complaint. couldn´t find any cable value packs for regular costumers though with less than 100 pieces
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Jul 18, 2023
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Broad spectrum of products, quick response to orders.
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Jul 18, 2023
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Croatian post office problem
Order completed promptly as described on offical web site, prices acceptable (maybe could consider little more discount if possible), One major dislike and suggestion please consider possibility to change delivery company partner im Croatia and stop dealing with croatian post office and use some other company for delivery purposies becsuse croatian post office had lost my parcel sent by bike discount so far twice. Presently claimed lost parcel od my last purchase which arrived i Croatia and dissapeared
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Jul 18, 2023
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Great prices . Fast and secure shipment. Good support. And from past experiences, I know they have excellent after sale support. That is why I keep coming back!
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Jul 18, 2023
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show correct prices... prices change at checkout which they call "due to VAT in buyer country"
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that you were apparently satisfied with the goods and the delivery. We are required to process the order destination country taxed. The prices can only be displayed appropriately before checking out if you have selected the corresponding delivery country or are logged in to your customer account. Hopefully we were able to help you with this information. If you have any further questions or comments, please do not hesitate to contact us.
great shop, wonderful and quick service, competitive prices
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Jul 18, 2023
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Jul 18, 2023
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Pick, pack & ship times
Delivery times to Finland have gotten a lot worse during the past year or so, but the product range and and pricing is still good. Good thing about the deliveries is the green DHL option though. However, due to 7 or 7+ days wait, I find myself shipping elsewhere more nowdays.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback. We are pleased that we can convince you with our prices and selection. However, we are sorry that we could not fully satisfy you with the delivery time. I have checked your details: We processed your order the same day and the following day it was already with the logistics partner and on its way. Unfortunately, it seems to have taken a little longer for the delivery, we are sorry about that. A tip: with us, you can choose between different transport companies. Thank you for your understanding.
Jul 18, 2023
Verified review
Quality of products.
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Answer by bike-discount.de/en
Jul 19, 2023
Dear customer, thank you for your order and your feedback.
We are sorry that you are not satisfied with the quality of the products. I have checked your details: You have purchased common standard items in this order. Has there possibly been a defect? Unfortunately, I cannot find any contact from you in our system. Please feel free to contact us at any time so that we can help you further, thank you.
Jul 18, 2023
Verified review
I would appreciate a free return ticket inside box. Like some other webb shops in Germany.
Easy and you buy more stuff, choose those companies because of that
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